About Cardinal Health

Cardinal Health is a global leader in healthcare services and solutions, empowering pharmacies, hospitals, and healthcare providers worldwide. With a presence in over 40 countries, we manage complex supply chains, deliver innovative products, and provide essential customer service to ensure seamless operations in the healthcare sector. In the Philippines, our Bonifacio Global City-Taguig office is a hub for customer service excellence, supporting clients through dedicated teams focused on reimbursement, enrollment, and patient support. Join us to contribute to better patient outcomes and business growth in a dynamic, inclusive environment.

Role Overview

The Supervisor, Customer Service Management position at Cardinal Health in Bonifacio Global City-Taguig, Philippines, is a pivotal leadership role overseeing customer service and reimbursement teams. Serving 1-2 key clients, you will supervise staff handling enrollment activities, benefit investigations for pharmacy and medical coverage, and overall customer interactions. This full-time role emphasizes strategic oversight, team coaching, KPI monitoring, and client communication to deliver high-quality service and foster long-term customer retention. Ideal for experienced professionals ready to impact healthcare operations directly.

Key Responsibilities

As a Customer Service Supervisor, your daily impact includes:

• Managing team workflow to optimize inbound calls, queues, and metrics like abandonment rate, calls completed, and customer satisfaction scores.
• Coaching team members on complex client queries, benefit investigations, and patient financial barriers, while monitoring calls and delivering performance feedback.
• Overseeing staffing schedules, approving vacations and sick days, and ensuring operational continuity.
• Maintaining regular client communications to report team performance and address needs.
• Utilizing APS Center software for patient data entry, account setup, order processing, and occasional benefit investigations.
• Supporting Sales Force and Reimbursement Managers, escalating issues, and collaborating with the Customer Service Manager on policies.
• Leading weekly team meetings to align on performance, trainings, and updates.

Qualifications & Requirements

To succeed in this role, candidates should demonstrate:

• Minimum 1 year in current role with a 3.0 / Meets rating in the last performance review.
• 4-8 years of relevant experience, preferably in customer service or healthcare.
• Bachelor’s degree in a related field or equivalent work experience.

At this level, you will coordinate daily operations, administer policies, ensure guideline compliance, and make decisions impacting work units and customers. Frequent interactions involve problem resolution with subordinates, peers, and clients.

Benefits & Perks

Cardinal Health offers a comprehensive benefits package tailored to support your professional and personal growth:

• Inclusive culture celebrating diversity of thought, experience, and background.
• Opportunities for back-to-work candidates, people with disabilities, non-degree holders, and Veterans.
• Equal Opportunity/Affirmative Action employer, ensuring fair consideration regardless of protected status.
• Training programs, performance coaching, and career advancement paths.
• Modern workplace in Bonifacio Global City-Taguig with collaborative teams.

Career Growth

This supervisory role is a launchpad for leadership in Cardinal Health's customer service operations. Gain hands-on experience in healthcare reimbursement, client management, and team development. High performers advance to senior management, contributing to strategic initiatives across our global network. Regular feedback, evaluations, and meetings with leadership provide clear paths for promotion and skill enhancement in a growing healthcare leader.

Why Join Us

Choose Cardinal Health for meaningful work that enhances customer business through superior service. In the Philippines, you'll thrive in a supportive environment focused on innovation and inclusion. Our commitment to authentic self-expression and diverse solutions drives better healthcare outcomes. With a strong emphasis on work-life balance, professional development, and community impact, this role offers stability and excitement in Bonifacio Global City-Taguig.

Role FAQs

What experience is required?

Minimum 1 year in current role, 4-8 years preferred, with a solid performance rating.

Is a degree necessary?

Bachelor’s preferred, but equivalent experience is accepted.

What software will I use?

Primarily APS Center for patient data, orders, and investigations.

How many clients will I serve?

1-2 key clients, focusing on tailored service delivery.

What is the work environment like?

Dynamic office in Bonifacio Global City-Taguig, full-time, with team meetings and client interactions.

Apply today to lead customer service at Cardinal Health and shape healthcare futures.