About Cardinal Health

Cardinal Health is a global leader in healthcare services and products, empowering pharmacies, hospitals, and healthcare systems to deliver care with precision and efficiency. With a presence in over 40 countries, we manage supply chains for medical equipment, pharmaceuticals, and essential healthcare solutions. Our Customer Service team plays a pivotal role in ensuring seamless operations, from order fulfillment to problem resolution, supporting providers and patients worldwide. In the Philippines, our Bonifacio Global City-Taguig hub is a dynamic center for customer service excellence in the healthcare sector.

Role Overview

As Supervisor, Customer Service Ops at Cardinal Health in Bonifacio Global City-Taguig, Philippines, you will lead a team of Customer Service Representatives (CSRs) dedicated to processing and fulfilling medical equipment orders. This full-time role demands strategic oversight to maintain high service levels, compliance with regulatory standards, and exceptional customer experiences. You will drive team performance, resolve complex issues, and collaborate across departments to support Cardinal Health's mission of enhancing patient outcomes through reliable service.

Key Responsibilities

Your day-to-day impact includes managing workflows for efficient operations, monitoring inbound calls, queues, and KPIs such as abandonment rates, calls completed, and customer satisfaction scores. Provide hands-on coaching for team members handling client inquiries, benefit investigations, and patient financial barriers. Oversee staffing, schedules, and approvals while conducting regular performance evaluations and feedback sessions. Engage directly with clients to report team metrics, address concerns, and assist with new account setups and order processing. Escalate issues to commercial teams or management as needed, and lead weekly team meetings to align on performance, training, and developments.

Qualifications & Requirements

Ideal candidates bring 4-8 years of experience in customer service or operations, preferably in healthcare. A Bachelor’s degree in a related field or equivalent work experience is preferred. At this level, you will coordinate daily activities of operations staff, administer policies, ensure guideline compliance, and make decisions impacting work unit operations and customers. Strong interaction skills with subordinates, customers, and peers are essential for information exchange and problem resolution. Cardinal Health encourages applications from back-to-work individuals, people with disabilities, those without college degrees, and Veterans.

Benefits & Perks

Cardinal Health offers a supportive, inclusive environment where diversity fuels innovation. Enjoy equal opportunity employment without regard to race, religion, disability, or other protected statuses. Benefit from professional growth through coaching, performance evaluations, and leadership development. Work in a modern Bonifacio Global City-Taguig location with opportunities for career advancement in global healthcare operations. Additional perks include team collaboration, regular training, and a culture celebrating authentic selves.

Career Growth

This supervisory role is a launchpad for leadership in Cardinal Health's Customer Service Management. Excel here to advance to higher management positions, influencing strategic oversight across regions. Gain expertise in healthcare supply chain, regulatory compliance, and client relations—skills highly transferable in the industry. Regular meetings with the Customer Service Manager and involvement in policy implementation provide visibility and mentorship for long-term success.

Why Join Us

Choose Cardinal Health for meaningful work in healthcare that directly supports medical professionals and patients. Our Philippines team thrives in a collaborative, high-performance culture focused on retention and service excellence. Be part of a Fortune 500 company committed to diversity, equity, and inclusion, with global reach and local impact. In Bonifacio Global City-Taguig, enjoy a vibrant location while contributing to life-saving operations. Apply now to lead with purpose and grow your career.

Role FAQs

What experience is required? 4-8 years preferred, with a Bachelor’s degree or equivalent.

Is this a remote role? No, based in Bonifacio Global City-Taguig, Philippines.

What KPIs will I track? Abandonment rate, calls completed, customer satisfaction, and more.

Does Cardinal Health support diversity? Yes, we are an Equal Opportunity employer valuing all backgrounds.

How does career progression work? Through performance, coaching, and collaboration with management.