About Cardinal Health

Cardinal Health is a global, integrated healthcare services and products company connecting people, data, and technology to improve health outcomes. With operations spanning medical billing, reimbursement, supply chain management, and customer service, Cardinal Health serves healthcare providers, patients, and partners worldwide. In the Philippines, our Bonifacio Global City-Taguig hub exemplifies our commitment to excellence in outsourced customer service operations, particularly in medical equipment orders and patient support.

Role Overview

The Supervisor, Customer Service Ops position at Cardinal Health in Bonifacio Global City-Taguig, Philippines, is a pivotal leadership role overseeing a team of Customer Service Representatives (CSRs). This full-time position focuses on managing medical equipment order processing, ensuring compliance with regulatory standards, and delivering exceptional customer experiences. Ideal for experienced professionals passionate about healthcare customer service, this role combines team leadership, performance optimization, and client collaboration to drive operational efficiency and satisfaction.

Key Responsibilities

As a Supervisor, Customer Service Ops, you will:

• Manage daily workflow, monitor inbound calls, queues, and KPIs including abandonment rate, calls completed, and customer satisfaction scores.
• Coach team members on handling complex client questions, benefit investigations, and patient financial barriers, while providing regular feedback and conducting performance evaluations.
• Oversee staffing needs, coordinate work schedules, and approve time off to maintain seamless operations.
• Communicate proactively with clients on team performance, customer needs, and concerns, fostering strong partnerships.
• Assist in account setups, order fulfillment, benefit investigations, and escalate issues to senior management as needed.

Weekly team meetings and collaboration with the Customer Service Manager ensure alignment on policies, performance, and development.

Qualifications & Requirements

Successful candidates typically bring:

• 4-8 years of experience in customer service, preferably in healthcare or medical billing/reimbursement.
• A Bachelor’s degree in a related field or equivalent professional experience.
• Proven ability to supervise operations staff, administer policies, and resolve problems impacting customers.
• Strong interpersonal skills for interactions with subordinates, clients, and peers.

Cardinal Health encourages applications from back-to-work individuals, people with disabilities, those without college degrees, and Veterans. This role demands decisions that directly affect work unit operations and customer outcomes.

Benefits & Perks

Joining Cardinal Health means accessing a comprehensive benefits package tailored to support your professional and personal life:

• Competitive salary estimated at PHP 65,000 - 95,000 annually, reflecting healthcare sector rates in the Philippines.
• Inclusive culture celebrating diversity of thought, experience, and background.
• Opportunities for coaching, training, and performance development.
• Flexible work environment in a modern Bonifacio Global City location.
• Equal Opportunity Employer commitment, ensuring fair consideration regardless of protected status.

Career Growth

At Cardinal Health, career progression is a priority. As a Supervisor, you’ll gain hands-on leadership experience, regular feedback from the Customer Service Manager, and exposure to commercial teams. High performers advance to senior management roles in customer service operations, with pathways into broader healthcare services. Our focus on people management and policy implementation builds skills for long-term success in the dynamic healthcare industry.

Why Join Us

Cardinal Health stands out as an employer in the Philippines healthcare sector by prioritizing authentic workplaces where employees thrive. In Bonifacio Global City-Taguig, you’ll contribute to life-improving services like medical reimbursement and patient support, while enjoying a collaborative team environment. Our global reach offers stability, and our diversity initiatives ensure every voice matters. If you’re ready to lead with impact, apply today.

Role FAQs

Q: What experience is required?
A: 4-8 years preferred, with a Bachelor’s degree or equivalent.

Q: Is this a remote role?
A: This is an on-site position in Bonifacio Global City-Taguig, Philippines.

Q: What KPIs will I track?
A: Key metrics include abandonment rate, calls completed, and customer satisfaction.

Q: Does Cardinal Health support diverse candidates?
A: Yes, we actively encourage back-to-work, disabled, non-degree, and Veteran applicants.

Q: How does salary compare?
A: Estimated PHP 65,000-95,000 yearly, with a buffer for top talent.