About Cardinal Health

Cardinal Health is a global leader in healthcare services and solutions, empowering pharmacies, hospitals, and healthcare providers with essential products and operational expertise. With a presence across multiple continents, including a robust operation in the Philippines, Cardinal Health drives innovation in medical supply chains, patient care, and customer service. Our commitment to Invites Curiosity, Builds Partnerships, Inspires Commitment, Develops Self and Others defines our culture, fostering an inclusive environment where diverse talents thrive. In Bonifacio Global City-Taguig, we're expanding our Customer Service Operations to support New Patient Intake services, ensuring seamless delivery of diabetes testing supplies and related products.

Role Overview

The Supervisor, Customer Service Ops (Inbound/Outbound) role at Cardinal Health in Bonifacio Global City-Taguig, Philippines, is pivotal for leading the New Patient Intake team. This full-time position blends hands-on supervisory duties with direct patient interaction via inbound and outbound calls. You'll oversee daily workflows, coach your team to meet production goals, and deliver exceptional service while adhering to HIPAA protocols. Ideal for leaders with healthcare experience, this role offers a chance to impact patient outcomes in a dynamic, high-volume call center environment. Join us to manage moderate call volumes, upsell products confidently, and contribute to Cardinal Health's mission of superior patient care.

Key Responsibilities

As Supervisor, you'll drive operational excellence through targeted leadership:

• Manage daily workflows for New Patient Intake, ensuring service and production goals are achieved efficiently.
• Provide coaching, performance appraisals, and development opportunities, partnering with HR for corrective actions.
• Handle patient calls to gather demographics, determine needs, and close sales with upsells while following scripts and protocols.
• Monitor staff schedules, timesheets, and deliverables to maintain coverage and meet deadlines.
• Collaborate with physician support teams to verify order eligibility and safeguard PHI per HIPAA rules.
• Adapt to process changes, provide feedback, and model Cardinal Health's core values in all interactions.

Qualifications & Requirements

We seek proactive leaders ready to excel in a fast-paced healthcare setting:

• At least 2 years of leadership experience in operations or customer service.
• Minimum 2 years of college education (UG2 level).
• Healthcare operations experience is highly advantageous.
• Strong communication skills for team motivation and customer interactions.
• Ability to manage call volumes, resolve issues, and ensure compliance with policies.

This level involves coordinating daily activities, administering procedures, and making decisions that directly affect operations and customers. Frequent interactions with staff, peers, and patients require clear information exchange and problem resolution.

Benefits & Perks

Cardinal Health offers a rewarding package tailored to support your professional and personal growth:

• Competitive salary estimated at PHP 650,000 - 950,000 annually, reflecting healthcare sector rates with growth potential.
• Comprehensive training and mentoring for skill enhancement.
• Inclusive culture encouraging back-to-work parents, people with disabilities, non-degree holders, and Veterans.
• Equal Opportunity employment with protections against discrimination based on race, religion, disability, gender, or veteran status.
• Dynamic work environment in Bonifacio Global City-Taguig, promoting work-life balance and authentic self-expression.

Career Growth

At Cardinal Health, leadership roles like this Supervisor position are launchpads for advancement. Gain hands-on experience in healthcare customer service, build expertise in patient intake and compliance, and progress to senior operations or management tracks. Our development programs, performance coaching, and cross-departmental collaborations equip you for long-term success. Many supervisors advance within our global network, leveraging skills in call center management, team leadership, and healthcare processes.

Why Join Us

Choose Cardinal Health for a career where your leadership directly enhances patient lives. In the Philippines hub, you'll work in a vibrant, modern location with a team dedicated to excellence. Embrace our core values to inspire commitment and foster partnerships. With a focus on diversity, innovation, and ethical practices, we provide stability, growth, and purpose in the booming healthcare sector. Apply now to lead, serve, and thrive.

Role FAQs

What is the work schedule like?

This role involves managing team schedules to ensure daily coverage, with flexibility for inbound/outbound call demands. Expect standard business hours with potential shifts based on operational needs.

Is healthcare experience required?

It's an advantage but not mandatory; 2+ years of leadership and college experience are key.

How does Cardinal Health support diversity?

We celebrate differences, encourage authentic selves, and prioritize inclusive hiring for underrepresented groups.

What salary can I expect?

Estimated PHP 650,000 - 950,000 yearly, based on market rates for similar roles in Philippine healthcare.

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