About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with an extensive portfolio of iconic brands including Pepsi, Lay's, Gatorade, Doritos, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and generates annual revenues exceeding $90 billion. The company is committed to sustainable growth, innovation, and delivering consumer-pleasing products while reducing environmental impact through initiatives like PepsiCo Positive (pep+). In Poland, PepsiCo has a strong presence with manufacturing, distribution, and shared services hubs, including its dynamic Global Business Services (GBS) center in Kraków.

Role Overview

The Supply Chain Customer Service Analyst with German at PepsiCo's Kraków office plays a pivotal role in coordinating processes for the Cluster Supply Chain team. This position focuses on customer service projects, order management, and order fulfillment execution support. You'll ensure operational objectives are met while delivering high-quality, cost-effective services to the DACH Business Unit (BU). Representing leadership in operational meetings, you'll support team members, collaborate with customers, hubs, and departments, solve issues, and implement business actions. This full-time role in the heart of Kraków offers an informal, engaging atmosphere where your drive and ingenuity can truly make a difference.

Key Duties at a Glance

From capturing standard and promotional orders to optimizing logistics for full truckload (FTL) deliveries, you'll handle end-to-end order lifecycle tasks. Proactive communication on stock availability, managing returns for quality issues, and driving root cause analysis for continuous improvements are core to the role.

Key Responsibilities

In this position, you'll dive deep into supply chain operations with a customer-centric approach. Responsibilities include:

• Order Management & Fulfillment: Capture standard and promotional orders (excluding samples/donations), process changes from sales, check pricing, and confirm in SAP systems.
• Logistics Optimization: Combine shipments, create filler orders for FTL efficiency, and align with customers on extras.
• Stock & Credit Checks: Perform availability checks, conduct credit validations, and communicate out-of-stock exceptions proactively.
• Delivery Creation & Follow-Up: Build final delivery details, track with 3PL/transport providers, and close unconfirmed orders.
• Returns Management: Handle return deliveries for errors, damages, or health issues, coordinating pickups and resolutions.
• Coordination & Reporting: Act as SPOC in daily DACH BU meetings, prepare weekly/monthly KPIs, facilitate between call centers and departments via various channels.
• Process Improvement: Conduct root cause analysis, implement business actions, and support team efficiency.

People-Focused Tasks

Build winning relationships with Cluster Supply Chain and DACH BU teams, embed GBS services, support the Customer Service Lead on initiatives, and share knowledge to uplift the team.

Qualifications & Requirements

To succeed, candidates need:

• University degree in a relevant field.
• Proficiency in English and German (essential for DACH BU interactions).
• Minimum 4-5 years in customer order management roles, with proven stakeholder management and external customer alignment.
• Advanced SAP skills and intermediate Excel proficiency.
• Excellent analytical, numerical, communication, and interpersonal abilities.
• Results-oriented mindset, ability to juggle multiple projects under tight deadlines, and curiosity for continuous learning.

Previous exposure to similar roles is mandatory, making this ideal for seasoned professionals ready to elevate their supply chain career at PepsiCo.

Benefits & Perks

PepsiCo offers a premium work environment in Kraków's city-center office:

• Informal, engaging atmosphere with inspiring, experienced colleagues.
• Get-things-done culture rewarding dynamism, agility, and ingenuity.
• Global exposure serving PepsiCo employees worldwide.
• Competitive salary estimated at 65,000-95,000 PLN yearly, based on Poland's Food & Beverage sector rates.
• Transparent remuneration discussions during interviews, per Polish regulations.
• Access to whistleblower protection procedures and career resources.

Career Growth

At PepsiCo GBS Kraków, growth is embedded in the culture. Support new joiners, lead improvements, and role-model development to advance within supply chain, customer service, or broader operations. Leverage global networks, SAP expertise, and multilingual skills for international opportunities. PepsiCo invests in training, efficiency tools, and initiatives to embed GBS services organization-wide.

Why Join Us

Join PepsiCo in Kraków for a role where your supply chain expertise directly impacts DACH BU success. Thrive in a collaborative hub delivering vital services globally, with a focus on innovation and sustainability. Enjoy work-life balance in vibrant Kraków, premium benefits, and a platform to showcase analytical prowess and customer focus. PepsiCo's commitment to transparency, including remuneration info at interview stage, ensures informed career moves.

Role FAQs

What languages are required?

Proficiency in English and German is essential.

Is prior experience mandatory?

Yes, minimum 4-5 years in customer order management.

What systems will I use?

Advanced SAP and intermediate Excel are key.

What's the work environment like?

Informal, city-centre office with a dynamic, results-driven culture.

How is salary handled?

Estimated 65k-95k PLN/year; full details provided at interview.

This role aligns with PepsiCo's mission to create smiles with every sip and bite—apply today to contribute to a global leader.