About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with an iconic portfolio that includes beloved brands like Pepsi, Lay's, Gatorade, Tropicana, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 people passionate about sustainable growth and innovation. In Egypt, PepsiCo has a strong presence, driving supply chain excellence and customer satisfaction in the dynamic food and beverage sector. As a leader in supply chain operations, PepsiCo invests in advanced technologies and skilled teams to ensure seamless delivery of products to millions of consumers daily.

Role Overview

The Supply Chain Customer Support - Claims and Penalties Team Leader role at PepsiCo in New Cairo, Egypt, is a pivotal leadership position within our regional operations. Fluent in French and English, you will oversee a high-performing team handling claims, returns, refusals, and penalties. This full-time role demands strategic oversight of dashboards, processes, and stakeholder interactions, ensuring compliance, efficiency, and customer satisfaction. With PepsiCo's commitment to digital transformation, you'll leverage tools like SAP MRP and Power BI to drive data-informed decisions in a fast-paced supply chain environment.

Key Responsibilities

In this role, you'll champion operational excellence across critical supply chain functions:

• Lead claims and return management, coordinating workloads and setting success criteria based on incoming volumes.
• Own the overall dashboard for claims and penalties teams, assessing individual KPIs and establishing team objectives.
• Act as the Single Point of Contact (SPOC) for productivity projects, business unit needs, and follow-ups.
• Manage returns by following up on notifications, securing sales approvals, and coordinating pickups for large-scale issues like damages or health concerns.
• Handle refusals by validating customer credit claims, documents, and team processes.
• Oversee penalties team performance, develop tracking tools with analytics, monitor budgets, and deliver end-of-month reports.
• Design, maintain, and continuously improve processes and Standard Operating Procedures (SOPs), including routine checks and change management frameworks.

Process Management Excellence

Ensure seamless application of SOPs through audits and approvals, fostering a culture of compliance and efficiency in function-specific operations.

Qualifications & Requirements

To succeed in this leadership role at PepsiCo, candidates must demonstrate:

• Proficiency in English and French (written and spoken at C1 level) for effective communication with diverse stakeholders.
• Demonstrated stakeholder management experience with internal teams and external customers, ideally in customer service or claims management.
• At least 5 years of experience managing complex administrative teams focused on document eligibility, legal compliance, and claims review.
• Minimum 2 years in a team leadership capacity.
• Working knowledge of MRP systems (SAP preferred), Power Apps/BI or similar for reporting dashboards.
• Advanced proficiency in Excel and Microsoft Office package is mandatory.

Preferred Experience

Prior exposure to supply chain penalties, returns, and analytics tools will set you apart in this competitive role.

Benefits & Perks

PepsiCo offers a rewarding compensation package tailored to top talent in Egypt:

• Competitive salary estimated at $18,000 - $26,000 USD annually, based on Food & Beverage sector benchmarks with a 5-10% buffer.
• Comprehensive medical insurance, life coverage, and employee assistance programs.
• Generous paid time off, parental leave, and flexible working arrangements in our state-of-the-art New Cairo facility.
• Access to on-site gym, cafeteria, and transportation subsidies.
• Performance-based bonuses and stock options for eligible roles.

Career Growth

At PepsiCo, your career trajectory is limitless. This Team Leader position serves as a launchpad for broader supply chain management roles across the Middle East and Africa (MEA) region. Benefit from PepsiCo's world-class leadership development programs, mentorship from senior executives, and opportunities to rotate into strategic functions like sales operations or digital supply chain. With a focus on internal promotions—over 80% of leadership roles filled internally—you'll gain exposure to global projects and cutting-edge technologies like AI-driven analytics.

Professional Development

Enroll in PepsiCo University courses, certifications in SAP and Power BI, and annual performance reviews with personalized growth plans.

Why Join Us

Join PepsiCo in New Cairo to be part of a company that values innovation, sustainability, and people. We're committed to net-zero emissions by 2040 and empowering local communities through initiatives like water conservation and youth employment programs in Egypt. Work with a collaborative team in a vibrant city, enjoying Egypt's rich culture while advancing your career with a global powerhouse. PepsiCo's supply chain team is at the forefront of transforming customer experiences in the F&B industry—your expertise will make a tangible impact.

Role FAQs

Is French fluency mandatory?

Yes, C1-level proficiency in both written and spoken French is required due to multilingual stakeholder interactions.

What is the estimated salary range?

Based on market rates for similar roles in Egypt's Food & Beverage sector, expect $18,000 - $26,000 USD yearly, plus benefits.

Is prior SAP experience essential?

Working knowledge of MRP (SAP preferred) is required; training provided for aligned systems.

What does a typical day look like?

Team huddles, dashboard reviews, process audits, stakeholder calls, and analytics-driven improvements.

How does PepsiCo support work-life balance?

Flexible hours, hybrid options, wellness programs, and 25+ days annual leave promote sustainability.

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