About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a diverse portfolio that includes iconic brands like Pepsi, Lay's, Gatorade, and Quaker. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and generates annual revenues exceeding $90 billion. In Egypt, PepsiCo has a strong presence, supporting local economies through innovative products and sustainable practices. As a Supply Chain Order Management Senior Associate in New Cairo, you'll contribute to PepsiCo's mission of delivering refreshment and joy to customers while driving operational excellence in the fast-moving consumer goods (FMCG) sector.

Role Overview

The Supply Chain Order Management Senior Associate (French Speaker) role at PepsiCo in New Cairo, Egypt, is pivotal in ensuring seamless order fulfillment and customer satisfaction. This position supports the Global Business Services (GBS) Supply Chain team by handling customer service administration, order management, and execution. You'll act as the vital link between retailers, distribution networks, and the broader Customer Services Team, resolving daily order issues and implementing business actions to guarantee products reach customers on time. Fluency in French and English is essential for collaborating with international partners and managing multilingual queries. This full-time role demands a proactive mindset, strong analytical skills, and the ability to thrive in a high-volume, dynamic environment.

Why This Role Matters at PepsiCo

In the competitive FMCG industry, efficient supply chain operations are the backbone of success. At PepsiCo, this role directly impacts customer loyalty and revenue by minimizing delays and maximizing order accuracy across multiple SKUs, regions, and customers.

Key Responsibilities

Your day-to-day duties will keep PepsiCo's supply chain running smoothly:

• Process diverse customer orders including EDI, open text, manual entries, samples, letters of credit (LC), intercompany, and export orders with precision and speed.
• Address customer queries related to deliveries, shortages, credit control (CC), transport, commercial issues, finance, traffic planning, and third-party logistics (3PL).
• Manage order failures by reprocessing, canceling orders, and communicating effectively with customers, transport providers, and internal teams.
• Respond promptly to 24/7 internal and external queries via phone, email, Microsoft Teams, and Zoom chats.
• Generate end-of-day reports to ensure all orders are clean and accurate.
• Book deliveries through customer portals, phone, or email, then input data into SAP.
• Perform order cleansing by managing network exceptions, resolving internal operational issues, and advising internal and external customers.
• Support training and onboarding of new associates to maintain team efficiency.

Qualifications & Requirements

To excel in this role, candidates should possess:

• A Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or an equivalent field.
• Basic understanding or exposure to supply chain and inventory management, ideally with Vendor Managed Inventory (VMI) or similar models in FMCG or consumer goods.
• Strong analytical skills and comfort working with large data sets.
• Good knowledge of forecasting, inventory planning, and replenishment techniques.
• Proficiency with relevant software, including advanced Excel, ERP tools like SAP, VMI systems, and data dashboards (e.g., BI tools).
• Strong attention to detail, with the ability to manage multiple SKUs, customers, and regions simultaneously.
• Excellent communication skills for collaborating with internal teams and external partners.
• Fluency in English and French (written and spoken).
• Ability to handle change and ambiguity with a proactive mindset.

Preferred Experience

Prior experience in FMCG supply chain operations, customer service, or order management is highly advantageous. Familiarity with PepsiCo's brands or similar global companies will set you apart.

Benefits & Perks

PepsiCo offers a rewarding compensation package tailored to attract top talent in Egypt:

• Competitive salary estimated at $18,000 - $26,000 USD annually, based on Food & Beverage sector rates with a 5-10% buffer for performance upside.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Paid time off, parental leave, and flexible working arrangements.
• Employee discounts on PepsiCo products and wellness programs promoting work-life balance.
• Access to modern facilities in New Cairo with opportunities for hybrid work where applicable.

Career Growth

At PepsiCo, your career is a priority. This Senior Associate role serves as a launchpad for advancement into Supply Chain Analyst, Order Management Supervisor, or regional leadership positions. PepsiCo invests in employee development through leadership training, certifications in SAP and supply chain methodologies, and global rotation programs. Many associates progress to managerial roles within 2-3 years, leveraging PepsiCo's vast network for international opportunities.

Professional Development Opportunities

Participate in PepsiCo University courses, mentorship programs, and cross-functional projects to build expertise in end-to-end supply chain management.

Why Join Us

Joining PepsiCo means being part of a company committed to sustainable growth, innovation, and positive impact. In New Cairo, you'll work in a vibrant hub fostering collaboration and excellence. PepsiCo's culture emphasizes diversity, inclusion, and employee empowerment, with a focus on making a difference in the communities we serve. This role offers stability, excitement, and the chance to grow with a global leader in the food and beverage industry.

Role FAQs

Is French fluency mandatory?

Yes, fluency in both French and English (written and spoken) is required due to international customer interactions.

What is the work schedule?

This is a full-time role with potential 24/7 query support, including shifts to cover global operations.

Do I need prior SAP experience?

SAP proficiency is essential; training will be provided for PepsiCo-specific processes.

What salary can I expect?

Estimated $18,000 - $26,000 USD yearly, competitive for Egypt's Food & Beverage sector.

How does PepsiCo support career growth?

Through structured training, mentorship, and clear promotion paths in supply chain functions.