About PepsiCo

PepsiCo is one of the world's leading food and beverage companies, with a portfolio that includes iconic brands like Pepsi, Lay's, Gatorade, and Tropicana. Operating in over 200 countries, PepsiCo employs more than 300,000 people globally and generates annual revenues exceeding $90 billion. In Egypt, PepsiCo has a strong presence, driving innovation in the food and beverage sector while contributing to local economic growth. We are committed to sustainable practices, including reducing plastic waste and promoting healthier products. Joining PepsiCo means becoming part of a dynamic team that values diversity, innovation, and excellence.

Role Overview

The Supply Chain Order Management Senior Associate (French Speaker) role at PepsiCo in New Cairo, Egypt, is pivotal in ensuring seamless customer service operations within the French Business Unit (BU). This position focuses on customer claims handling, returns management, and third-party logistics (3PL) coordination. You will work closely with warehouses, cost accounting, sales teams, and customers to resolve issues efficiently, administer claims correctly, and implement remedial actions. This entry-level senior associate role offers exposure to supply chain processes, stakeholder collaboration, and process optimization in a fast-paced environment. Ideal for motivated professionals fluent in French and English, seeking to launch or advance their career in global supply chain management.

Why This Role Matters

In the competitive food and beverage industry, exceptional order management directly impacts customer satisfaction and operational efficiency. At PepsiCo, you'll contribute to maintaining our reputation for reliability while gaining hands-on experience in claims triage, penalty tracking, and SOP development.

Key Responsibilities

As a Supply Chain Order Management Senior Associate, your core duties include:

• Managing returns by receiving notifications from customers or sales, aligning on resolutions, securing sales approvals, and coordinating pickups with delivery drivers.
• Handling order refusals post-delivery, including system credit adjustments where billing documents exist.
• Analyzing proforma documents for penalties, triaging types, setting up tracking tools with analytics, and processing approved penalties.
• Monitoring budgets, consolidating end-of-month reports on claims and penalties.
• Designing, maintaining, and improving processes and Standard Operating Procedures (SOPs), including routine compliance checks and change management frameworks.

Daily Impact

You'll ensure claims are handled accurately, minimizing financial losses and enhancing customer trust. Collaboration across teams will be key to operational success.

Qualifications & Requirements

To succeed in this role, candidates should possess:

• 0-1 years of experience in customer service, claims management, or supply chain operations.
• Proficiency in English and French (written and spoken at C1 level).
• Demonstrated stakeholder management skills with internal teams (warehouses, 3PL, sales) and external customers.
• Working knowledge of Material Requirements Planning (MRP) systems, preferably SAP.
• Advanced proficiency in Excel and Microsoft Office suite; preferable experience with Power Apps, Power BI, or similar reporting tools.

Preferred Attributes

Strong analytical skills, attention to detail, and a proactive approach to process improvement are essential. Experience in the food and beverage sector is a plus.

Benefits & Perks

PepsiCo offers a comprehensive benefits package designed to support your well-being and professional growth:

• Competitive salary estimated at $12,000 - $22,000 USD annually, based on Food & Beverage sector rates in Egypt with a buffer for performance.
• Health insurance, life insurance, and employee assistance programs.
• Paid time off, including vacation, sick leave, and public holidays.
• Training and development opportunities, including access to PepsiCo's global learning platforms.
• Employee discounts on PepsiCo products and partnerships.
• Modern office in New Cairo with flexible work options where applicable.

Career Growth

PepsiCo invests in talent development, offering clear paths for advancement from Senior Associate to managerial roles in supply chain, customer service, or operations. With our global network, you'll have opportunities for international assignments, leadership training, and exposure to advanced technologies like AI-driven analytics. Many associates progress to roles in logistics planning, category management, or regional operations within 2-3 years.

Development Programs

Participate in PepsiCo University courses, mentorship programs, and certifications in SAP, supply chain management, and data analytics.

Why Join Us

Join PepsiCo in New Cairo for a role that combines operational excellence with global impact. Work in a multicultural environment serving the French BU, leveraging your bilingual skills. Benefit from Egypt's growing economy, PepsiCo's stability, and a culture that champions innovation and inclusion. Our commitment to sustainability means your work contributes to positive change, from efficient supply chains to reduced waste.

Role FAQs

What experience level is required?

0-1 years in relevant fields like customer service or claims management.

Is French fluency mandatory?

Yes, C1 level proficiency in both written and spoken French is required for the French BU.

What tools will I use?

SAP MRP, Excel, Power Apps/BI preferred, and MS Office.

Is relocation support provided?

For Egypt-based candidates; international inquiries considered case-by-case.

How does PepsiCo support work-life balance?

Through flexible scheduling, wellness programs, and generous PTO.