Assistant Service Clients Meubles - Sysco France (Dieppe)

Role Overview

Sysco France is seeking a dedicated and customer-focused Assistant Service Clients Meubles (Furniture Customer Service Assistant) to join our team in Dieppe, Normandy. As a global leader in food and non-food distribution for foodservice professionals, Sysco is committed to providing exceptional service and support to our clients. In this role, you will be responsible for managing the after-sales service hotline for furniture during the summer season (April to end of August 2026). Your primary mission will be to handle customer inquiries, analyze issues, coordinate logistical solutions, and contribute to securing furniture client contracts. This is a fantastic opportunity to make a direct impact on customer satisfaction and be a vital part of our service-oriented team.

A Day in the Life

Your day as an Assistant Service Clients Meubles will be dynamic and varied. Here's a glimpse of what you can expect:

• Morning: Start your day by reviewing any overnight customer inquiries and prioritizing your tasks. You will then begin answering calls on the furniture after-sales service hotline, actively listening to customer concerns and gathering all necessary information.
• Mid-day: After thoroughly analyzing each customer issue, you will coordinate with internal teams to identify and implement the best logistical solutions. This might involve arranging for repairs, replacements, or providing technical assistance.
• Afternoon: You will continue to manage incoming calls, ensuring that each customer receives prompt and efficient service. You will also participate in securing furniture client contracts by verifying details and ensuring compliance with company policies. You'll finish your day by documenting all customer interactions and preparing reports for your supervisor.

Why Dieppe, Normandy?

Dieppe is a charming coastal town in Normandy, France, offering a unique blend of history, culture, and natural beauty. Working in Dieppe provides a fantastic opportunity to live and work in a vibrant community with a relaxed pace of life. You'll be surrounded by stunning landscapes, including picturesque beaches and historical landmarks. Dieppe is also known for its delicious seafood and lively markets, offering a taste of authentic French culture. Additionally, its proximity to other major cities in Normandy makes it an ideal location for exploring the region.

Career Path

At Sysco, we are committed to fostering the professional growth of our employees. The Assistant Service Clients Meubles role can serve as a stepping stone to various career opportunities within the company. Depending on your interests and skills, you could advance to roles such as:

• Service Client Meubles Senior: Taking on more complex customer issues and mentoring junior team members.
• Responsable de la Relation Client: Overseeing a team of customer service representatives and developing strategies to enhance customer satisfaction.
• Spécialiste Logistique: Focusing on optimizing logistical solutions and improving supply chain efficiency.
• Gestionnaire de Contrats: Managing furniture client contracts and ensuring compliance with legal and company requirements.

Salary & Benefits

The estimated annual salary range for this position is between €24,000 and €30,000, commensurate with experience and qualifications. In addition to a competitive salary, Sysco France offers a comprehensive benefits package, including health insurance (medical, dental, vision), life insurance, disability insurance, a retirement savings plan, employee assistance program, paid time off, and opportunities for professional development.

Sysco Culture

Sysco is a company that values its employees and fosters a culture of teamwork, respect, and innovation. We believe that our people are our greatest asset, and we are committed to providing a supportive and inclusive work environment where everyone can thrive. At Sysco, you will have the opportunity to work alongside passionate and dedicated colleagues who are committed to delivering exceptional service to our clients. We encourage open communication, collaboration, and continuous improvement.

How to Apply

If you are a motivated and customer-focused individual with a passion for providing excellent service, we encourage you to apply for the Assistant Service Clients Meubles position at Sysco France. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!

FAQ

1. What is the duration of the CDD contract?

   The CDD contract is for 5 months, covering the summer season from April to the end of August 2026.

2. What are the working hours?

   The working hours are Monday to Friday, from 8:30 AM to 12:00 PM and 1:30 PM to 5:00 PM.

3. Is prior experience in the furniture industry required?

   While experience in the furniture industry is a plus, it is not required. Prior experience in customer relations, preferably in a B2B environment, is essential.

4. What is the importance of SAP knowledge for this role?

   Knowledge of SAP is beneficial as it will help you navigate our internal systems and access customer information efficiently. However, it is not a mandatory requirement.

5. What opportunities are there for professional development at Sysco?

   Sysco offers various professional development opportunities, including training programs, mentorship programs, and opportunities for advancement within the company.

6. How does Sysco support employees with disabilities?

   Sysco has partnered with Aktisea to promote the hiring of people with disabilities and is developing an active policy to ensure the safety of all its employees.

7. What is the work environment like at Sysco?

   Sysco fosters a culture of teamwork, respect, and innovation. We provide a supportive and inclusive work environment where everyone can thrive.

8. What are the key skills required for this role?

   The key skills required for this role include strong communication, analytical, and problem-solving skills, as well as proficiency in Microsoft Office Suite and the ability to work independently and as part of a team.

9. How can I prepare for the interview?

   To prepare for the interview, research Sysco's values and mission, review the job description carefully, and be ready to discuss your relevant experience and skills. Also, prepare questions to ask the interviewer about the role and the company.

10. What is the dress code at Sysco France?

    The dress code at Sysco France is business casual. We encourage employees to dress professionally and comfortably.