Business Analyst, Intelligent Automation at Sysco

Role Overview

Sysco is seeking a highly motivated and experienced Business Analyst to join our Intelligent Automation Center of Excellence (CoE) located in our Global Service Center in Costa Rica. As a Business Analyst, you will play a critical role in driving Sysco's automation initiatives by identifying, assessing, and implementing automation opportunities across various business functions. You will work closely with business stakeholders, IT teams, and automation specialists to deliver innovative solutions that improve efficiency, reduce costs, and enhance customer satisfaction. You should have a strong background in business analysis, process improvement, and automation technologies, as well as excellent communication and collaboration skills.

Day in the Life

As a Business Analyst, Intelligent Automation, your day-to-day activities may include:

• Collaborating with business stakeholders to identify and prioritize automation opportunities.
• Conducting process assessments to understand current state processes and identify areas for improvement.
• Developing business cases to justify automation projects, including cost-benefit analysis and ROI calculations.
• Creating process documentation, such as Visio swimlane diagrams and SIPOC diagrams.
• Working with technical teams to design and develop automation solutions using RPA, low-code/no-code platforms, and other automation technologies.
• Participating in user acceptance testing (UAT) to ensure that automation solutions meet business requirements.
• Monitoring bot performance and identifying opportunities for optimization.
• Providing training and support to end-users on new automation solutions.
• Staying up-to-date on the latest automation trends and technologies.

Why Heredia, Costa Rica?

Heredia, Costa Rica offers a vibrant and attractive location for professionals seeking a rewarding career and a high quality of life. Known as the "City of Flowers," Heredia boasts a pleasant climate, beautiful scenery, and a welcoming culture. The Global Service Center provides a modern and collaborative work environment, with opportunities for professional growth and development.

Career Path

The Business Analyst, Intelligent Automation role offers a clear path for career advancement within Sysco. You may have the opportunity to progress to senior business analyst roles, automation specialist positions, or project management roles. Sysco is committed to providing its employees with the resources and support they need to achieve their career goals.

Salary and Benefits

Sysco offers a competitive salary and benefits package to its employees. The salary range for this position is estimated to be between $35,000 and $65,000 USD per year, depending on experience and qualifications. Benefits include private medical insurance, Asociacion Solidarista, life insurance, and personal day off.

Sysco Culture

Sysco is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. We are passionate about food and service and dedicated to exceeding the expectations of our customers. Our employees are empowered to make a difference and contribute to the success of the company.

How to Apply

Interested candidates are encouraged to apply online through the Sysco careers website. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.

FAQ

1. What is the Intelligent Automation Center of Excellence (CoE)? The Intelligent Automation CoE is a specialized team within Sysco that focuses on identifying, developing, and implementing automation solutions across the company.
2. What technologies will I be working with in this role? You will be working with a variety of automation technologies, including RPA (Blue Prism, Automation Anywhere, UiPath), low-code/no-code platforms (Power Apps, Power Automate), process mining tools (Alteryx), and other automation technologies.
3. What are the key skills and qualifications for this role? The key skills and qualifications for this role include a bachelor's degree in a related field, experience with business analysis and process improvement, and hands-on experience with automation technologies.
4. What is the work environment like at Sysco's Global Service Center in Costa Rica? The Global Service Center provides a modern and collaborative work environment, with opportunities for professional growth and development.
5. What are the benefits of working at Sysco? Sysco offers a competitive salary and benefits package, including private medical insurance, Asociacion Solidarista, life insurance, and personal day off.
6. Is this a remote position? No, this is a hybrid position with on-site presence required based on business needs at Ultra park II Lagunilla, Heredia.
7. What is the career path for this role? The Business Analyst, Intelligent Automation role offers a clear path for career advancement within Sysco.
8. What is the company culture like at Sysco? Sysco is committed to creating a diverse and inclusive work environment where all employees feel valued and respected.
9. Are there opportunities for professional development at Sysco? Yes, Sysco is committed to providing its employees with the resources and support they need to achieve their career goals.
10. What is the application process like? Interested candidates are encouraged to apply online through the Sysco careers website. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.