Claims Coordinator - Bahamas Food Services, Nassau

Role Overview

The Claims Coordinator at Bahamas Food Services (a Sysco subsidiary in Nassau) is a critical role responsible for managing the full lifecycle of supplier claims. This encompasses everything from initial documentation to credit recovery for products that are damaged, shorted, spoiled, or otherwise non-conforming. This role requires close collaboration with multiple departments, including Inventory Control, Food Safety and Quality Assurance (FSQA), Produce Quality Assurance (QA), and Receiving teams. A successful Claims Coordinator is detail-oriented, process-driven, highly organized, and possesses excellent communication skills to coordinate cross-functional activities efficiently.

Day in the Life

A typical day for the Claims Coordinator involves several key tasks: * **Claim Intake and Validation:** Receiving initial reports of damaged or non-conforming goods from the Receiving or Inventory Control teams. Validating the claim by ensuring all necessary documentation is present (photos, BOLs, temperature logs, etc.). * **Documentation Gathering:** Working closely with FSQA and Produce QA to obtain detailed inspection reports and temperature monitoring logs for perishable goods. * **Claim Preparation:** Compiling complete claim packages and submitting them to the appropriate supplier or Sysco International Food Group (IFG) contact. * **Record Keeping:** Accurately uploading and organizing all Purchase Order documents and invoices in OpenText for effective record-keeping and claim validation. * **Claim Tracking:** Monitoring the status of all submitted claims in a centralized log, ensuring timely resolution and credit issuance. * **Communication:** Maintaining regular communication with IFG and supplier contacts to provide updates, answer inquiries, and ensure adherence to claim procedures. * **Reporting:** Generating recurring claim performance and recovery reports for management, highlighting trends, supplier responsiveness, and identifying areas for improvement. * **Issue Escalation:** Escalating unresolved or recurring issues to Procurement or Category Management for further action. * **Process Compliance:** Ensuring full compliance with Sysco and supplier-specific claim procedures and timelines. * **Warehouse Interaction:** Engaging with warehouse and receiving operations to support documentation and claim verification processes, always adhering to safety protocols.

Why Nassau, Bahamas

Working as a Claims Coordinator in Nassau, Bahamas, offers a unique blend of professional opportunity and island lifestyle. Nassau, the capital of the Bahamas, boasts a vibrant culture, beautiful beaches, and a relaxed atmosphere. For those seeking a change of pace from bustling city life, Nassau provides a welcoming environment with a strong sense of community. The opportunity to work within a well-established company like Bahamas Food Services (Sysco) while enjoying the benefits of island living is an attractive proposition.

Career Path

The Claims Coordinator role can serve as a stepping stone to various career paths within Sysco. Potential advancement opportunities include: * **Senior Claims Coordinator:** Taking on more complex claims and mentoring junior team members. * **Claims Supervisor/Manager:** Overseeing the claims department and ensuring efficient operations. * **Inventory Control Specialist/Manager:** Focusing on optimizing inventory management processes. * **FSQA Specialist/Manager:** Specializing in food safety and quality assurance. * **Procurement Specialist/Buyer:** Negotiating with suppliers and managing product sourcing. * **Supply Chain Analyst:** Analyzing supply chain data to identify areas for improvement.

Salary & Benefits

The estimated salary range for a Claims Coordinator in Nassau, Bahamas, is between $35,000 and $55,000 USD annually. Sysco also offers a comprehensive benefits package, which typically includes: * **Health Insurance:** Medical, dental, and vision coverage. * **Paid Time Off:** Vacation, sick leave, and holidays. * **Retirement Savings Plan:** 401(k) or equivalent with company match. * **Employee Stock Purchase Plan:** Opportunity to purchase Sysco stock at a discounted rate. * **Life Insurance:** Coverage for employees and dependents. * **Disability Insurance:** Short-term and long-term disability coverage. * **Employee Assistance Program (EAP):** Confidential counseling and support services. * **Wellness Programs:** Initiatives to promote employee health and well-being. * **Professional Development:** Training and development opportunities to enhance skills and knowledge. * **Tuition Reimbursement:** Assistance with educational expenses. * **Employee Discounts:** Discounts on Sysco products and services.

Sysco Culture

Sysco is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company fosters a culture of teamwork, collaboration, and innovation. Sysco emphasizes ethical conduct, customer service, and a dedication to providing high-quality products and services. Employees are encouraged to develop their skills and advance their careers within the organization. Sysco also actively supports the communities in which it operates through various charitable initiatives. ## How to Apply Interested candidates are encouraged to apply online through the Sysco careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications. Be sure to emphasize your skills in claims processing, documentation management, and communication. If you meet the requirements, a recruiter will contact you to schedule an interview. ## FAQ **1. What are the key responsibilities of a Claims Coordinator?** The Claims Coordinator is responsible for managing the full supplier claims process, ensuring timely and accurate recovery of credits for damaged, shorted, spoiled, or otherwise non-conforming products. **2. What qualifications are required for this role?** An Associate's degree in business, Supply Chain, Accounting, or a related field is preferred, along with a minimum of 2 years’ experience in claims, inventory control, supply chain, or quality assurance roles. Proficiency in Microsoft Excel, OpenText, GoCanvas, and Salesforce is also required. **3. What skills are essential for success in this position?** Strong organizational, analytical, and communication skills are essential, along with the ability to multitask, prioritize workloads, and work effectively both independently and as part of a team. **4. What is the typical career path for a Claims Coordinator?** The Claims Coordinator role can lead to advancement opportunities in areas such as Senior Claims Coordinator, Claims Supervisor/Manager, Inventory Control, FSQA, Procurement, and Supply Chain Analysis. **5. What is the salary range for this position?** The estimated salary range for a Claims Coordinator in Nassau, Bahamas, is between $35,000 and $55,000 USD annually. **6. What benefits does Sysco offer?** Sysco offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee stock purchase plan, life insurance, and disability insurance. **7. What is the work environment like?** The role involves both office work (sitting for extended periods while working on a computer) and occasional work in a warehouse environment (navigating the warehouse and lifting boxes up to 25 pounds). **8. Is knowledge of food safety required?** Yes, knowledge of food safety and quality standards, particularly in chilled and perishable goods handling, is beneficial. **9. How important is attention to detail in this role?** Attention to detail is crucial, as the Claims Coordinator is responsible for accurately documenting and processing claims to ensure proper credit recovery. **10. What is Sysco's commitment to diversity and inclusion?** Sysco is committed to creating a diverse and inclusive work environment where all employees feel valued and respected.