Contact Centre Executive at Sysco Ireland: Your Path to a Rewarding Career

Are you passionate about customer service, sales, and building strong relationships? Do you thrive in a fast-paced, competitive environment where you can make a real difference? If so, Sysco Ireland invites you to explore an exciting opportunity as a Contact Centre Executive in our Limerick location.

Role Overview

As a Contact Centre Executive, you will be the first point of contact for our valued customers, serving as an ambassador for Sysco Ireland. Your primary responsibility will be to respond to customer requests, increase their awareness of our extensive product offerings, and gain a deeper understanding of their business needs. You will also play a crucial role in supporting our sales teams and contributing to the overall growth of our business.

This role demands a customer-focused, team-oriented individual who thrives in a competitive sales environment. You should possess excellent communication and interpersonal skills, a proactive approach to problem-solving, and the ability to build strong, sustainable relationships with customers and colleagues.

A Day in the Life

Here's a glimpse into a typical day as a Contact Centre Executive:

• Responding to Customer Inquiries: You will answer incoming calls and emails from customers, addressing their questions, concerns, and requests in a timely and professional manner.
• Processing Orders: You will accurately and efficiently process customer orders, ensuring that all details are correct and that orders are fulfilled on time.
• Providing Product Information: You will educate customers about Sysco's wide range of products, highlighting their features and benefits to drive sales.
• Up-selling and Cross-selling: You will identify opportunities to up-sell and cross-sell products to customers, maximizing sales revenue and enhancing customer satisfaction.
• Building Relationships: You will build rapport with customers, developing strong relationships that foster loyalty and repeat business.
• Collaborating with Sales Teams: You will work closely with field-based Sales Representatives to support their efforts, providing them with timely information and assistance.
• Problem Solving: You will proactively identify and resolve customer issues, ensuring that their needs are met and that they have a positive experience with Sysco.
• Data Entry and Record Keeping: You will maintain accurate records of customer interactions and transactions, ensuring that all information is up-to-date and readily accessible.

Why Limerick?

Limerick is a vibrant city located in the heart of Ireland, offering a unique blend of history, culture, and modern amenities. With a thriving economy and a young, dynamic population, Limerick is an excellent place to live and work. Sysco Ireland's Limerick location provides a supportive and collaborative work environment, with ample opportunities for professional growth and development.

Career Path

Sysco Ireland is committed to investing in our employees' growth and development. As a Contact Centre Executive, you will have access to a variety of training programs and resources to enhance your skills and knowledge. With dedication and hard work, you can advance your career within Sysco Ireland, potentially moving into roles such as Senior Contact Centre Executive, Team Lead, or Sales Representative.

Salary & Benefits

Sysco Ireland offers a competitive salary and benefits package that rewards performance and recognizes contributions. While the specific salary for this role is dependent on experience, the estimated range for a Contact Centre Executive in Limerick is €32,000 to €45,000 per year. In addition to a competitive salary, Sysco Ireland also offers a comprehensive benefits package that includes:

• Expert Training & Development
• Employee Assistance Programme (EAP)
• Colleague Discount on food and award-winning products
• Annual Wellbeing Day
• Sysco Socials
• Health insurance coverage
• Paid time off for vacation and holidays
• Retirement savings plan

Sysco Ireland Culture

At Sysco Ireland, we are proud of our culture, where our people can thrive. Our core values are:

• Customer Focus: We are committed to understanding our customers' needs and delivering real value.
• Building Relationships: We foster strong, effective relationships across teams, always working together.
• Clear Communication: We communicate clearly and effectively, ensuring our message resonates.
• A Passion for Food: We are passionate about sourcing and delivering food and drink that inspires excellence and creativity in kitchens.

How to Apply

If you are ready to take your career to the next level and join a dynamic team at Sysco Ireland, we encourage you to apply online today! Please submit your resume and a cover letter highlighting your qualifications and experience.

FAQ

1. What are the key responsibilities of a Contact Centre Executive?

   Responding to customer inquiries, processing orders, providing product information, up-selling and cross-selling, building relationships, and supporting sales teams.

2. What qualifications are required for this role?

   Experience in sales or customer service, strong communication skills, a proactive approach to problem-solving, and proficiency in Salesforce and Microsoft Office Suite (preferred).

3. What is the salary range for this position?

   The estimated salary range for a Contact Centre Executive in Limerick is €32,000 to €45,000 per year, depending on experience.

4. What benefits does Sysco Ireland offer?

   Sysco Ireland offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee assistance program.

5. What is the company culture like at Sysco Ireland?

   Sysco Ireland has a customer-focused, team-oriented culture that values clear communication and a passion for food.

6. What opportunities are there for career advancement?

   Sysco Ireland is committed to investing in employees' growth and development, with opportunities to advance into roles such as Senior Contact Centre Executive, Team Lead, or Sales Representative.

7. Is prior experience using Salesforce required?

   While experience with Salesforce is preferred, it is not mandatory. Sysco Ireland provides training to ensure employees are proficient in using all necessary systems.

8. What is the work environment like?

   The work environment is fast-paced, collaborative, and supportive. Sysco Ireland values teamwork and provides employees with the resources they need to succeed.

9. What kind of training is provided?

   Sysco Ireland provides expert training and development programs to enhance skills in areas such as sales, customer service, and product knowledge.

10. How does Sysco Ireland support employee wellbeing?

    Sysco Ireland supports employee wellbeing through initiatives such as the Employee Assistance Programme (EAP), Annual Wellbeing Day, and Sysco Socials.