Customer Experience Agent I - SOTF - US-3 at Sysco

Role Overview

As a Customer Experience Agent I at Sysco's Supplies On The Fly (SOTF) division, you will be the first point of contact for our customers, playing a critical role in ensuring their satisfaction and fostering long-term relationships. You will handle customer inquiries, resolve issues, process orders, and provide product information via phone, email, and chat. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

Day in the Life

A typical day for a Customer Experience Agent I might involve:

• Answering incoming calls, emails, and chats from customers regarding orders, product information, or issues.
• Troubleshooting customer problems and finding effective solutions.
• Processing customer orders accurately and efficiently.
• Providing pricing and availability information for in-stock items.
• Assisting with returns and replacements.
• Documenting all customer interactions in the CRM system.
• Collaborating with other team members to resolve complex customer issues.
• Participating in product knowledge training sessions.
• Meeting or exceeding performance goals for customer satisfaction and quality assurance.

Why Kennesaw, Georgia?

Kennesaw, Georgia, offers a great blend of suburban comfort and access to big-city amenities. Located in Cobb County, Kennesaw boasts a thriving community with excellent schools, parks, and recreational opportunities. It's also conveniently located near Atlanta, providing access to a wide range of cultural attractions, dining, and entertainment. Working in Kennesaw provides a balanced lifestyle with a lower cost of living compared to larger metropolitan areas, while still offering opportunities for professional growth and development within Sysco.

Career Path

The Customer Experience Agent I role is an excellent starting point for a career at Sysco. With experience and demonstrated performance, you can advance to roles such as:

• Customer Experience Agent II
• Senior Customer Experience Agent
• Team Lead, Customer Experience
• Customer Service Supervisor
• Account Manager

Sysco is committed to employee development and provides opportunities for training, mentorship, and career advancement.

Salary & Benefits

The estimated salary range for a Customer Experience Agent I in Kennesaw, Georgia, is $35,000 to $45,000 per year. Sysco also offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off (vacation, sick leave, holidays)
• 401(k) retirement plan with company match
• Employee stock purchase plan
• Life insurance
• Disability insurance
• Flexible spending accounts (FSAs)
• Health savings accounts (HSAs)
• Employee assistance program (EAP)
• Wellness programs
• Tuition reimbursement
• Employee discounts on Sysco products and services

Sysco Culture

Sysco is a company that values its employees and fosters a culture of teamwork, respect, and customer focus. We are committed to providing a supportive and inclusive work environment where everyone can thrive. We encourage innovation, collaboration, and continuous improvement. At Sysco, you'll be part of a team that is dedicated to providing exceptional service and making a difference in the lives of our customers.

How to Apply

To apply for the Customer Experience Agent I position, please submit your resume and cover letter through the Sysco careers website. Be sure to highlight your relevant experience and skills, and explain why you are interested in working at Sysco.

FAQ

1. What are the key responsibilities of a Customer Experience Agent I?

   The primary responsibilities include handling customer inquiries, resolving issues, processing orders, providing product information, and ensuring customer satisfaction.

2. What qualifications are required for this role?

   A high school diploma or equivalent, 1+ years of customer service experience, customer-centric mindset, internet savvy, and proficiency in MS Office are required. Restaurant supply or commercial food service experience is preferred.

3. What skills are important for success in this role?

   Excellent communication, problem-solving, time management, and multitasking skills are essential. You should also be able to work effectively in a team and under pressure.

4. What is the career path for a Customer Experience Agent I?

   With experience and strong performance, you can advance to roles such as Customer Experience Agent II, Senior Customer Experience Agent, Team Lead, or Supervisor.

5. What is the salary range for this position?

   The estimated salary range is $35,000 to $45,000 per year, depending on experience and qualifications.

6. What benefits does Sysco offer?

   Sysco offers a comprehensive benefits package, including health insurance, paid time off, 401(k) retirement plan, employee stock purchase plan, and more.

7. What is the work environment like at Sysco?

   Sysco fosters a culture of teamwork, respect, and customer focus. We provide a supportive and inclusive work environment where everyone can thrive.

8. Is there room for advancement within Sysco?

   Yes, Sysco is committed to employee development and provides opportunities for training, mentorship, and career advancement.

9. What is the application process?

   Submit your resume and cover letter through the Sysco careers website.

10. What does SOTF stand for?

    SOTF stands for Supplies on the Fly.