Customer Experience Agent Careers at Sysco - Kennesaw, Georgia | Apply Now!
Sysco
Customer Experience Agent Careers at Sysco - Kennesaw, Georgia | Apply Now!
Job Description
Customer Experience Agent I - SOTF - US-3 at Sysco
Role Overview
As a Customer Experience Agent I at Sysco's Supplies On The Fly (SOTF) division, you'll be at the forefront of delivering exceptional customer service. This role focuses on building strong customer relationships by addressing inquiries, resolving issues, and ensuring a seamless experience. You'll interact with customers through various channels, including phone, email, and chat, providing timely and accurate information. Your primary goal is to foster customer loyalty and contribute to the overall success of SOTF.
A Day in the Life of a Customer Experience Agent
Here’s a glimpse into your daily routine:
- Responding to Customer Inquiries: Answering phone calls, emails, and chat messages from customers regarding product information, order status, and issue resolution.
- Order Management: Processing new orders, tracking existing orders, and managing any necessary changes or cancellations.
- Problem Solving: Investigating and resolving customer complaints or issues, ensuring a satisfactory outcome for the customer.
- Product Knowledge: Staying up-to-date on product offerings, pricing, and availability to provide accurate information to customers.
- Documentation: Maintaining detailed records of customer interactions and resolutions in the CRM system.
- Collaboration: Working closely with other departments, such as sales and logistics, to address customer needs effectively.
- Returns and Replacements: Processing returns and replacements, ensuring proper documentation and handling of merchandise.
- Proactive Communication: Reaching out to customers with updates on their orders or potential issues, showcasing a commitment to excellent service.
- Quality Assurance: Participating in quality assurance reviews to ensure adherence to service standards and identify areas for improvement.
- Continuous Learning: Attending training sessions and vendor meetings to enhance product knowledge and customer service skills.
Why Kennesaw, Georgia?
Kennesaw, Georgia, offers a blend of small-town charm and big-city amenities, making it an attractive location for professionals. Located in Cobb County, it boasts a thriving economy, excellent schools, and a family-friendly environment. The area provides a diverse range of recreational activities, including parks, hiking trails, and historical sites. Kennesaw Mountain National Battlefield Park is a popular destination for outdoor enthusiasts. Additionally, Kennesaw's proximity to Atlanta offers easy access to cultural attractions, dining, and entertainment options. The cost of living in Kennesaw is also relatively affordable compared to other major metropolitan areas, allowing for a comfortable lifestyle.
Career Path
Sysco is committed to employee growth and development. The Customer Experience Agent I role serves as a stepping stone to various career opportunities within the company. Potential career paths include:
- Customer Experience Agent II/III: Progressing to higher-level agent roles with increased responsibilities and expertise.
- Team Lead: Supervising and mentoring a team of customer service agents.
- Quality Assurance Specialist: Focusing on evaluating and improving customer service processes.
- Training Specialist: Developing and delivering training programs for customer service teams.
- Account Manager: Managing relationships with key accounts and ensuring their satisfaction.
- Sales Representative: Transitioning into a sales role to drive revenue growth.
Salary & Benefits
The estimated salary range for a Customer Experience Agent I in Kennesaw, Georgia is between $35,000 and $45,000 annually. Sysco offers a comprehensive benefits package, including:
- Health Insurance: Medical, dental, and vision coverage.
- Life Insurance: Basic and supplemental life insurance options.
- Disability Insurance: Short-term and long-term disability coverage.
- Paid Time Off (PTO): Vacation, sick leave, and personal days.
- Paid Holidays: Company-recognized holidays.
- 401(k) Retirement Plan: With company matching contributions.
- Employee Stock Purchase Plan: Opportunity to purchase Sysco stock at a discounted rate.
- Employee Assistance Program (EAP): Confidential counseling and support services.
- Tuition Reimbursement: Financial assistance for continuing education.
- Wellness Programs: Resources and programs to promote employee health and well-being.
- Employee Discounts: Discounts on Sysco products and services.
- Professional Development: Opportunities for training and career advancement.
Sysco Culture
Sysco fosters a culture of collaboration, innovation, and customer focus. The company values teamwork, integrity, and a commitment to excellence. Employees are encouraged to share ideas, take initiative, and contribute to the company's success. Sysco also prioritizes diversity and inclusion, creating a welcoming and supportive environment for all employees. The company's core values include:
- Integrity: Conducting business with honesty and ethical principles.
- Teamwork: Working together to achieve common goals.
- Excellence: Striving for the highest standards of performance.
- Customer Focus: Putting the customer at the center of everything we do.
- Innovation: Embracing new ideas and technologies to improve our business.
- Inclusion: Creating a diverse and inclusive workplace where everyone feels valued.
How to Apply
Interested in joining the Sysco team as a Customer Experience Agent I? Apply online through the Sysco careers website. Ensure your resume highlights your customer service experience, communication skills, and relevant qualifications. Prepare for a potential interview by researching Sysco and the role, and be ready to discuss your skills and experiences in detail.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Customer Experience Agent I?
The key responsibilities include responding to customer inquiries, processing orders, resolving issues, and providing product information.
- What qualifications are required for this role?
A high school diploma or equivalent, 1 year of customer service experience, customer-centric approach, internet savvy, and strong MS Office skills are required.
- What is the salary range for this position?
The estimated salary range is between $35,000 and $45,000 annually.
- What benefits does Sysco offer?
Sysco offers a comprehensive benefits package, including health insurance, life insurance, disability insurance, PTO, paid holidays, 401(k), and more.
- What is the career path for this role?
Potential career paths include Customer Experience Agent II/III, Team Lead, Quality Assurance Specialist, Training Specialist, Account Manager, and Sales Representative.
- What is the work environment like at Sysco?
Sysco fosters a collaborative, innovative, and customer-focused work environment.
- How can I prepare for an interview for this position?
Research Sysco and the role, and be ready to discuss your skills and experiences in detail.
- Is restaurant supply experience required?
Restaurant supply or commercial food service experience is preferred but not required.
- What is the travel percentage for this role?
The travel percentage is 0.
- What are the essential skills for this role?
Essential skills include customer service, communication, time management, problem-solving, and product knowledge.
Locations
- Kennesaw, Georgia, United States
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Communication (written and verbal)intermediate
- Time Managementintermediate
- Problem Solvingintermediate
- Critical Thinkingintermediate
- MS Office Suite (Word, Excel, Outlook)intermediate
- Data Entryintermediate
- Order Processingintermediate
- Customer Relationship Management (CRM) softwareintermediate
- Active Listeningintermediate
- Conflict Resolutionintermediate
- Adaptabilityintermediate
- Teamworkintermediate
- Multi-taskingintermediate
- Product Knowledgeintermediate
Required Qualifications
- High school diploma or equivalent (experience)
- 1 year of customer service experience (experience)
- Customer centric approach (experience)
- Internet savvy (experience)
- Strong MS Office skills (experience)
- Restaurant supply or commercial food service experience (preferred) (experience)
- Ability to write short correspondence (experience)
- Accurate spelling skills (experience)
- Clear and understandable English communication (written and verbal) (experience)
- Ability to accurately follow detailed procedures and processes (experience)
- Ability to work with a diverse group of people (experience)
- Ability to work comfortably under pressure (experience)
- Ability to work independently and in a group (experience)
- Basic arithmetic skills (addition, subtraction, multiplication, division, percentage) (experience)
Responsibilities
- Proactively communicate with internal and external parties to exceed customer expectations.
- Respond timely and accurately to all incoming customer correspondence with thorough documentation.
- Receive customer requests via telephone, email, or chat.
- Analyze customer requests and provide information or direct to appropriate personnel.
- Demonstrate ownership of customer requests with follow-through and complete resolution.
- Assist in returns and replacements as needed.
- Analyze transactions, correct records, and adjust errors.
- Provide accurate information regarding pricing and availability of in-stock items.
- Resolve customer questions related to orders and place orders when appropriate.
- Maintain a minimum 90% average in customer service and sales area quality assurance reviews.
- Maintain current product knowledge by attending vendor meetings/training and participating in provided training/education.
- Manage time effectively, meet personal goals, and work effectively with other team members.
- Report any system or product inaccuracies in a timely manner.
- Follow company policies and procedures.
- Perform other duties as assigned.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Life insurance
- general: Disability insurance
- general: Paid time off (PTO)
- general: Paid holidays
- general: 401(k) retirement plan with company match
- general: Employee stock purchase plan
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Wellness programs
- general: Employee discounts on Sysco products
- general: Opportunity for advancement
- general: Positive and supportive work environment
Tags & Categories
Answer 10 quick questions to check your fit for Customer Experience Agent Careers at Sysco - Kennesaw, Georgia | Apply Now! @ Sysco.
Related Books and Jobs
Customer Experience Agent Careers at Sysco - Kennesaw, Georgia | Apply Now!
Sysco
Customer Experience Agent Careers at Sysco - Kennesaw, Georgia | Apply Now!
Job Description
Customer Experience Agent I - SOTF - US-3 at Sysco
Role Overview
As a Customer Experience Agent I at Sysco's Supplies On The Fly (SOTF) division, you'll be at the forefront of delivering exceptional customer service. This role focuses on building strong customer relationships by addressing inquiries, resolving issues, and ensuring a seamless experience. You'll interact with customers through various channels, including phone, email, and chat, providing timely and accurate information. Your primary goal is to foster customer loyalty and contribute to the overall success of SOTF.
A Day in the Life of a Customer Experience Agent
Here’s a glimpse into your daily routine:
- Responding to Customer Inquiries: Answering phone calls, emails, and chat messages from customers regarding product information, order status, and issue resolution.
- Order Management: Processing new orders, tracking existing orders, and managing any necessary changes or cancellations.
- Problem Solving: Investigating and resolving customer complaints or issues, ensuring a satisfactory outcome for the customer.
- Product Knowledge: Staying up-to-date on product offerings, pricing, and availability to provide accurate information to customers.
- Documentation: Maintaining detailed records of customer interactions and resolutions in the CRM system.
- Collaboration: Working closely with other departments, such as sales and logistics, to address customer needs effectively.
- Returns and Replacements: Processing returns and replacements, ensuring proper documentation and handling of merchandise.
- Proactive Communication: Reaching out to customers with updates on their orders or potential issues, showcasing a commitment to excellent service.
- Quality Assurance: Participating in quality assurance reviews to ensure adherence to service standards and identify areas for improvement.
- Continuous Learning: Attending training sessions and vendor meetings to enhance product knowledge and customer service skills.
Why Kennesaw, Georgia?
Kennesaw, Georgia, offers a blend of small-town charm and big-city amenities, making it an attractive location for professionals. Located in Cobb County, it boasts a thriving economy, excellent schools, and a family-friendly environment. The area provides a diverse range of recreational activities, including parks, hiking trails, and historical sites. Kennesaw Mountain National Battlefield Park is a popular destination for outdoor enthusiasts. Additionally, Kennesaw's proximity to Atlanta offers easy access to cultural attractions, dining, and entertainment options. The cost of living in Kennesaw is also relatively affordable compared to other major metropolitan areas, allowing for a comfortable lifestyle.
Career Path
Sysco is committed to employee growth and development. The Customer Experience Agent I role serves as a stepping stone to various career opportunities within the company. Potential career paths include:
- Customer Experience Agent II/III: Progressing to higher-level agent roles with increased responsibilities and expertise.
- Team Lead: Supervising and mentoring a team of customer service agents.
- Quality Assurance Specialist: Focusing on evaluating and improving customer service processes.
- Training Specialist: Developing and delivering training programs for customer service teams.
- Account Manager: Managing relationships with key accounts and ensuring their satisfaction.
- Sales Representative: Transitioning into a sales role to drive revenue growth.
Salary & Benefits
The estimated salary range for a Customer Experience Agent I in Kennesaw, Georgia is between $35,000 and $45,000 annually. Sysco offers a comprehensive benefits package, including:
- Health Insurance: Medical, dental, and vision coverage.
- Life Insurance: Basic and supplemental life insurance options.
- Disability Insurance: Short-term and long-term disability coverage.
- Paid Time Off (PTO): Vacation, sick leave, and personal days.
- Paid Holidays: Company-recognized holidays.
- 401(k) Retirement Plan: With company matching contributions.
- Employee Stock Purchase Plan: Opportunity to purchase Sysco stock at a discounted rate.
- Employee Assistance Program (EAP): Confidential counseling and support services.
- Tuition Reimbursement: Financial assistance for continuing education.
- Wellness Programs: Resources and programs to promote employee health and well-being.
- Employee Discounts: Discounts on Sysco products and services.
- Professional Development: Opportunities for training and career advancement.
Sysco Culture
Sysco fosters a culture of collaboration, innovation, and customer focus. The company values teamwork, integrity, and a commitment to excellence. Employees are encouraged to share ideas, take initiative, and contribute to the company's success. Sysco also prioritizes diversity and inclusion, creating a welcoming and supportive environment for all employees. The company's core values include:
- Integrity: Conducting business with honesty and ethical principles.
- Teamwork: Working together to achieve common goals.
- Excellence: Striving for the highest standards of performance.
- Customer Focus: Putting the customer at the center of everything we do.
- Innovation: Embracing new ideas and technologies to improve our business.
- Inclusion: Creating a diverse and inclusive workplace where everyone feels valued.
How to Apply
Interested in joining the Sysco team as a Customer Experience Agent I? Apply online through the Sysco careers website. Ensure your resume highlights your customer service experience, communication skills, and relevant qualifications. Prepare for a potential interview by researching Sysco and the role, and be ready to discuss your skills and experiences in detail.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Customer Experience Agent I?
The key responsibilities include responding to customer inquiries, processing orders, resolving issues, and providing product information.
- What qualifications are required for this role?
A high school diploma or equivalent, 1 year of customer service experience, customer-centric approach, internet savvy, and strong MS Office skills are required.
- What is the salary range for this position?
The estimated salary range is between $35,000 and $45,000 annually.
- What benefits does Sysco offer?
Sysco offers a comprehensive benefits package, including health insurance, life insurance, disability insurance, PTO, paid holidays, 401(k), and more.
- What is the career path for this role?
Potential career paths include Customer Experience Agent II/III, Team Lead, Quality Assurance Specialist, Training Specialist, Account Manager, and Sales Representative.
- What is the work environment like at Sysco?
Sysco fosters a collaborative, innovative, and customer-focused work environment.
- How can I prepare for an interview for this position?
Research Sysco and the role, and be ready to discuss your skills and experiences in detail.
- Is restaurant supply experience required?
Restaurant supply or commercial food service experience is preferred but not required.
- What is the travel percentage for this role?
The travel percentage is 0.
- What are the essential skills for this role?
Essential skills include customer service, communication, time management, problem-solving, and product knowledge.
Locations
- Kennesaw, Georgia, United States
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Communication (written and verbal)intermediate
- Time Managementintermediate
- Problem Solvingintermediate
- Critical Thinkingintermediate
- MS Office Suite (Word, Excel, Outlook)intermediate
- Data Entryintermediate
- Order Processingintermediate
- Customer Relationship Management (CRM) softwareintermediate
- Active Listeningintermediate
- Conflict Resolutionintermediate
- Adaptabilityintermediate
- Teamworkintermediate
- Multi-taskingintermediate
- Product Knowledgeintermediate
Required Qualifications
- High school diploma or equivalent (experience)
- 1 year of customer service experience (experience)
- Customer centric approach (experience)
- Internet savvy (experience)
- Strong MS Office skills (experience)
- Restaurant supply or commercial food service experience (preferred) (experience)
- Ability to write short correspondence (experience)
- Accurate spelling skills (experience)
- Clear and understandable English communication (written and verbal) (experience)
- Ability to accurately follow detailed procedures and processes (experience)
- Ability to work with a diverse group of people (experience)
- Ability to work comfortably under pressure (experience)
- Ability to work independently and in a group (experience)
- Basic arithmetic skills (addition, subtraction, multiplication, division, percentage) (experience)
Responsibilities
- Proactively communicate with internal and external parties to exceed customer expectations.
- Respond timely and accurately to all incoming customer correspondence with thorough documentation.
- Receive customer requests via telephone, email, or chat.
- Analyze customer requests and provide information or direct to appropriate personnel.
- Demonstrate ownership of customer requests with follow-through and complete resolution.
- Assist in returns and replacements as needed.
- Analyze transactions, correct records, and adjust errors.
- Provide accurate information regarding pricing and availability of in-stock items.
- Resolve customer questions related to orders and place orders when appropriate.
- Maintain a minimum 90% average in customer service and sales area quality assurance reviews.
- Maintain current product knowledge by attending vendor meetings/training and participating in provided training/education.
- Manage time effectively, meet personal goals, and work effectively with other team members.
- Report any system or product inaccuracies in a timely manner.
- Follow company policies and procedures.
- Perform other duties as assigned.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Life insurance
- general: Disability insurance
- general: Paid time off (PTO)
- general: Paid holidays
- general: 401(k) retirement plan with company match
- general: Employee stock purchase plan
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Wellness programs
- general: Employee discounts on Sysco products
- general: Opportunity for advancement
- general: Positive and supportive work environment
Tags & Categories
Answer 10 quick questions to check your fit for Customer Experience Agent Careers at Sysco - Kennesaw, Georgia | Apply Now! @ Sysco.
Related Books and Jobs