Customer Experience Agent Careers at Sysco - Woodridge, Illinois | Apply Now!
Sysco
Customer Experience Agent Careers at Sysco - Woodridge, Illinois | Apply Now!
Job Description
Customer Experience Agent 1 at Edward Don & Company - Woodridge, IL
Role Overview
The Customer Experience Agent 1 plays a vital role in ensuring customer satisfaction and fostering long-term relationships. This position involves interacting with customers via phone, email, and chat to address inquiries, resolve issues, and process orders. The ideal candidate is a proactive communicator, a skilled problem-solver, and possesses a strong commitment to providing exceptional customer service.
A Day in the Life
As a Customer Experience Agent 1, your day will be dynamic and customer-focused. You will:
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products, pricing, and availability.
- Process customer orders and assist with returns and replacements.
- Troubleshoot and resolve customer issues promptly and effectively.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to ensure customer satisfaction.
- Stay up-to-date on product knowledge and company policies.
- Identify opportunities to improve the customer experience.
- Proactively communicate with customers regarding order status and other important information.
- Meet or exceed performance goals for customer satisfaction and efficiency.
Why Woodridge, Illinois?
Woodridge, Illinois offers a blend of suburban comfort and access to urban amenities. Located southwest of Chicago, Woodridge provides a family-friendly environment with good schools and numerous parks and recreational opportunities. The village boasts a strong sense of community and a diverse population. With easy access to major highways and public transportation, Woodridge offers convenient commuting options to Chicago and other surrounding areas. The area also has a growing job market and a reasonable cost of living, making it an attractive place to live and work.
Career Path
The Customer Experience Agent 1 position can serve as a stepping stone to various career paths within Sysco and Edward Don & Company. With experience and demonstrated success, you may advance to roles such as:
- Customer Experience Agent II
- Senior Customer Experience Agent
- Team Lead, Customer Experience
- Customer Service Supervisor
- Account Manager
- Sales Representative
Sysco and Edward Don & Company are committed to employee development and offer opportunities for training, mentorship, and advancement.
Salary & Benefits
The compensation range for the Customer Experience Agent 1 position is $17.25 per hour. This range is compliant with state-specific laws and may be adjusted based on your specific skills, years of experience, and other factors.
In addition to competitive pay, Sysco offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (vacation, sick, holidays)
- 401(k) retirement plan with company match
- Employee stock purchase plan
- Life insurance
- Disability insurance
- Flexible spending accounts (FSA)
- Health savings accounts (HSA)
- Wellness programs
- Employee assistance program (EAP)
- Tuition reimbursement
- Professional development opportunities
- Employee discounts on Sysco products
For more information on Sysco’s Benefits, please visit https://SyscoBenefits.com.
Sysco Culture
Sysco is a global leader in foodservice distribution, serving a wide range of customers from restaurants and hotels to healthcare facilities and educational institutions. The company is committed to providing its customers with the highest quality products and services. Sysco’s culture is based on the values of integrity, teamwork, excellence, and customer focus. The company fosters a diverse and inclusive work environment where employees are encouraged to grow and develop their skills. Sysco is also committed to giving back to the communities it serves through various charitable initiatives.
How to Apply
If you are a customer-focused individual with a passion for providing excellent service, we encourage you to apply for the Customer Experience Agent 1 position at Edward Don & Company in Woodridge, Illinois. To apply, please submit your resume and cover letter through the Sysco careers website. Be sure to highlight your relevant skills and experience, and explain why you are a good fit for this role.
FAQ
-
What are the key responsibilities of a Customer Experience Agent 1?
The Customer Experience Agent 1 is responsible for interacting with customers via phone, email, and chat to address inquiries, resolve issues, and process orders. They provide accurate information about products, pricing, and availability, and ensure customer satisfaction.
-
What qualifications are required for this position?
The basic qualifications include a high school diploma or equivalent, 1 year of experience in a customer service function, customer-centric approach, internet savvy, and strong MS Office skills.
-
Is experience in the restaurant supply or commercial food service industry required?
Experience in the restaurant supply or commercial food service industry is preferred but not required.
-
What skills are essential for success in this role?
Essential skills include excellent communication skills, problem-solving abilities, time management skills, and the ability to work effectively in a team environment.
-
What is the salary range for this position?
The compensation range for the Customer Experience Agent 1 position is $17.25 per hour.
-
What benefits are offered to employees?
Sysco offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) retirement plan, and more. Visit SyscoBenefits.com for more details.
-
What are the opportunities for career advancement?
The Customer Experience Agent 1 position can lead to various career paths within Sysco and Edward Don & Company, such as Customer Experience Agent II, Senior Customer Experience Agent, Team Lead, and Account Manager.
-
What is the company culture like?
Sysco’s culture is based on the values of integrity, teamwork, excellence, and customer focus. The company fosters a diverse and inclusive work environment.
-
How do I apply for this position?
To apply, submit your resume and cover letter through the Sysco careers website.
-
What is the work environment like?
The work environment is fast-paced and team-oriented. Customer delight, communication, teamwork, and flexibility are essential.
Locations
- Woodridge, Illinois, United States
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Communication (written and verbal)intermediate
- Problem-solvingintermediate
- Time managementintermediate
- Multi-taskingintermediate
- Active listeningintermediate
- Conflict resolutionintermediate
- Empathyintermediate
- Patienceintermediate
- Adaptabilityintermediate
- Product knowledgeintermediate
- Order processingintermediate
- Data entryintermediate
- MS Office Suite (Word, Excel, Outlook)intermediate
- CRM softwareintermediate
- Typingintermediate
- Phone etiquetteintermediate
- Inventory Managementintermediate
- Salesintermediate
Required Qualifications
- High school diploma or equivalent (experience)
- 1 year in a Customer Service function or related skill (experience)
- Customer-centric approach (experience)
- Internet savvy (experience)
- Strong MS Office skills (experience)
- Restaurant supply/commercial food service experience (preferred) (experience)
- Superior time-management skills (experience)
- Ability to multi-task and stay focused on critical objectives (experience)
- Positive, can-do attitude (experience)
- Ability to work in a fast-paced, closely integrated team (experience)
- Excellent communication skills (experience)
- Ability to write short correspondence accurately (experience)
- Ability to accurately spell (experience)
- Ability to speak and write English clearly and understandably (experience)
- Ability to accurately follow detailed procedures and processes (experience)
- Ability to work with a diverse group of people (experience)
- Ability to work comfortably under pressure (experience)
- Ability to work independently and with a group on various on-going projects simultaneously (experience)
- Must be able to perform basic arithmetic calculations (experience)
- Ability to concentrate for extended periods of time (experience)
- Excellent critical thinking and problem-solving skills (experience)
- Ability to plan and organize time and projects efficiently (experience)
Responsibilities
- Proactively communicate to all internal and external related parties to exceed customer’s expectations.
- Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
- Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
- Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
- Assists in returns and replacements as needed.
- Analyzes transactions, corrects records, and adjusts errors.
- Provide accurate information regarding pricing and availability of in-stock items.
- Resolves customer questions related to orders, places orders where opportunity is present.
- Maintains 90% minimum average in customer service and sales area quality assurance reviews.
- Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
- Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
- Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
- Report any system or product inaccuracies timely.
- Follow company policies and procedures.
- Performs other all duties as assigned.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick, holidays)
- general: 401(k) retirement plan with company match
- general: Employee stock purchase plan
- general: Life insurance
- general: Disability insurance
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Wellness programs
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Employee discounts on Sysco products
- general: Opportunities for advancement
- general: A supportive and inclusive work environment
- general: Rewards and recognition programs
Tags & Categories
Answer 10 quick questions to check your fit for Customer Experience Agent Careers at Sysco - Woodridge, Illinois | Apply Now! @ Sysco.
Related Books and Jobs
Customer Experience Agent Careers at Sysco - Woodridge, Illinois | Apply Now!
Sysco
Customer Experience Agent Careers at Sysco - Woodridge, Illinois | Apply Now!
Job Description
Customer Experience Agent 1 at Edward Don & Company - Woodridge, IL
Role Overview
The Customer Experience Agent 1 plays a vital role in ensuring customer satisfaction and fostering long-term relationships. This position involves interacting with customers via phone, email, and chat to address inquiries, resolve issues, and process orders. The ideal candidate is a proactive communicator, a skilled problem-solver, and possesses a strong commitment to providing exceptional customer service.
A Day in the Life
As a Customer Experience Agent 1, your day will be dynamic and customer-focused. You will:
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products, pricing, and availability.
- Process customer orders and assist with returns and replacements.
- Troubleshoot and resolve customer issues promptly and effectively.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members to ensure customer satisfaction.
- Stay up-to-date on product knowledge and company policies.
- Identify opportunities to improve the customer experience.
- Proactively communicate with customers regarding order status and other important information.
- Meet or exceed performance goals for customer satisfaction and efficiency.
Why Woodridge, Illinois?
Woodridge, Illinois offers a blend of suburban comfort and access to urban amenities. Located southwest of Chicago, Woodridge provides a family-friendly environment with good schools and numerous parks and recreational opportunities. The village boasts a strong sense of community and a diverse population. With easy access to major highways and public transportation, Woodridge offers convenient commuting options to Chicago and other surrounding areas. The area also has a growing job market and a reasonable cost of living, making it an attractive place to live and work.
Career Path
The Customer Experience Agent 1 position can serve as a stepping stone to various career paths within Sysco and Edward Don & Company. With experience and demonstrated success, you may advance to roles such as:
- Customer Experience Agent II
- Senior Customer Experience Agent
- Team Lead, Customer Experience
- Customer Service Supervisor
- Account Manager
- Sales Representative
Sysco and Edward Don & Company are committed to employee development and offer opportunities for training, mentorship, and advancement.
Salary & Benefits
The compensation range for the Customer Experience Agent 1 position is $17.25 per hour. This range is compliant with state-specific laws and may be adjusted based on your specific skills, years of experience, and other factors.
In addition to competitive pay, Sysco offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (vacation, sick, holidays)
- 401(k) retirement plan with company match
- Employee stock purchase plan
- Life insurance
- Disability insurance
- Flexible spending accounts (FSA)
- Health savings accounts (HSA)
- Wellness programs
- Employee assistance program (EAP)
- Tuition reimbursement
- Professional development opportunities
- Employee discounts on Sysco products
For more information on Sysco’s Benefits, please visit https://SyscoBenefits.com.
Sysco Culture
Sysco is a global leader in foodservice distribution, serving a wide range of customers from restaurants and hotels to healthcare facilities and educational institutions. The company is committed to providing its customers with the highest quality products and services. Sysco’s culture is based on the values of integrity, teamwork, excellence, and customer focus. The company fosters a diverse and inclusive work environment where employees are encouraged to grow and develop their skills. Sysco is also committed to giving back to the communities it serves through various charitable initiatives.
How to Apply
If you are a customer-focused individual with a passion for providing excellent service, we encourage you to apply for the Customer Experience Agent 1 position at Edward Don & Company in Woodridge, Illinois. To apply, please submit your resume and cover letter through the Sysco careers website. Be sure to highlight your relevant skills and experience, and explain why you are a good fit for this role.
FAQ
-
What are the key responsibilities of a Customer Experience Agent 1?
The Customer Experience Agent 1 is responsible for interacting with customers via phone, email, and chat to address inquiries, resolve issues, and process orders. They provide accurate information about products, pricing, and availability, and ensure customer satisfaction.
-
What qualifications are required for this position?
The basic qualifications include a high school diploma or equivalent, 1 year of experience in a customer service function, customer-centric approach, internet savvy, and strong MS Office skills.
-
Is experience in the restaurant supply or commercial food service industry required?
Experience in the restaurant supply or commercial food service industry is preferred but not required.
-
What skills are essential for success in this role?
Essential skills include excellent communication skills, problem-solving abilities, time management skills, and the ability to work effectively in a team environment.
-
What is the salary range for this position?
The compensation range for the Customer Experience Agent 1 position is $17.25 per hour.
-
What benefits are offered to employees?
Sysco offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) retirement plan, and more. Visit SyscoBenefits.com for more details.
-
What are the opportunities for career advancement?
The Customer Experience Agent 1 position can lead to various career paths within Sysco and Edward Don & Company, such as Customer Experience Agent II, Senior Customer Experience Agent, Team Lead, and Account Manager.
-
What is the company culture like?
Sysco’s culture is based on the values of integrity, teamwork, excellence, and customer focus. The company fosters a diverse and inclusive work environment.
-
How do I apply for this position?
To apply, submit your resume and cover letter through the Sysco careers website.
-
What is the work environment like?
The work environment is fast-paced and team-oriented. Customer delight, communication, teamwork, and flexibility are essential.
Locations
- Woodridge, Illinois, United States
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Communication (written and verbal)intermediate
- Problem-solvingintermediate
- Time managementintermediate
- Multi-taskingintermediate
- Active listeningintermediate
- Conflict resolutionintermediate
- Empathyintermediate
- Patienceintermediate
- Adaptabilityintermediate
- Product knowledgeintermediate
- Order processingintermediate
- Data entryintermediate
- MS Office Suite (Word, Excel, Outlook)intermediate
- CRM softwareintermediate
- Typingintermediate
- Phone etiquetteintermediate
- Inventory Managementintermediate
- Salesintermediate
Required Qualifications
- High school diploma or equivalent (experience)
- 1 year in a Customer Service function or related skill (experience)
- Customer-centric approach (experience)
- Internet savvy (experience)
- Strong MS Office skills (experience)
- Restaurant supply/commercial food service experience (preferred) (experience)
- Superior time-management skills (experience)
- Ability to multi-task and stay focused on critical objectives (experience)
- Positive, can-do attitude (experience)
- Ability to work in a fast-paced, closely integrated team (experience)
- Excellent communication skills (experience)
- Ability to write short correspondence accurately (experience)
- Ability to accurately spell (experience)
- Ability to speak and write English clearly and understandably (experience)
- Ability to accurately follow detailed procedures and processes (experience)
- Ability to work with a diverse group of people (experience)
- Ability to work comfortably under pressure (experience)
- Ability to work independently and with a group on various on-going projects simultaneously (experience)
- Must be able to perform basic arithmetic calculations (experience)
- Ability to concentrate for extended periods of time (experience)
- Excellent critical thinking and problem-solving skills (experience)
- Ability to plan and organize time and projects efficiently (experience)
Responsibilities
- Proactively communicate to all internal and external related parties to exceed customer’s expectations.
- Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
- Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
- Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
- Assists in returns and replacements as needed.
- Analyzes transactions, corrects records, and adjusts errors.
- Provide accurate information regarding pricing and availability of in-stock items.
- Resolves customer questions related to orders, places orders where opportunity is present.
- Maintains 90% minimum average in customer service and sales area quality assurance reviews.
- Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.
- Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
- Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
- Report any system or product inaccuracies timely.
- Follow company policies and procedures.
- Performs other all duties as assigned.
Benefits
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick, holidays)
- general: 401(k) retirement plan with company match
- general: Employee stock purchase plan
- general: Life insurance
- general: Disability insurance
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Wellness programs
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Employee discounts on Sysco products
- general: Opportunities for advancement
- general: A supportive and inclusive work environment
- general: Rewards and recognition programs
Tags & Categories
Answer 10 quick questions to check your fit for Customer Experience Agent Careers at Sysco - Woodridge, Illinois | Apply Now! @ Sysco.
Related Books and Jobs