Customer Experience Agent I at Sysco - Woodridge, Illinois

Role Overview

As a Customer Experience Agent I at Sysco's Edward Don & Company in Woodridge, Illinois, you will be at the forefront of providing exceptional service to our customers. This role requires a customer-centric individual with excellent communication and problem-solving skills. You will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction through various channels, including phone, email, and chat. Your ability to provide accurate information, process orders, and manage customer accounts efficiently will contribute directly to the success of our business.

A Day in the Life

Here’s a glimpse into a typical day for a Customer Experience Agent I:

• Morning: Start your day by reviewing pending customer inquiries and prioritizing tasks. Respond to emails and chat messages, addressing customer questions about product availability, pricing, and order status.
• Midday: Handle inbound phone calls, assisting customers with order placement, returns, and resolving complaints. Document all interactions accurately in the customer database.
• Afternoon: Collaborate with internal teams, such as sales and logistics, to resolve complex customer issues. Process returns and replacements, ensuring timely resolution.
• Late Afternoon: Participate in training sessions to enhance product knowledge and improve customer service skills. Prepare end-of-day reports summarizing customer interactions and resolutions.

Why Woodridge, Illinois?

Woodridge, Illinois, is a vibrant community with a strong local economy and a high quality of life. Located in DuPage County, Woodridge offers a blend of suburban comfort and access to urban amenities. The area boasts excellent schools, parks, and recreational facilities, making it an ideal place to live and work. Additionally, Woodridge is conveniently located near major transportation routes, providing easy access to Chicago and other surrounding areas. Working in Woodridge means being part of a supportive community with opportunities for professional and personal growth.

Career Path

Sysco is committed to fostering employee growth and development. The Customer Experience Agent I role is an excellent starting point for a rewarding career within the company. With dedication and strong performance, you can advance to roles such as Customer Experience Agent II, Team Lead, or Supervisor. Sysco also offers opportunities to transition into other departments, such as sales, marketing, or supply chain, based on your interests and skills. We provide ongoing training and mentorship programs to help you achieve your career goals.

Salary & Benefits

The estimated salary range for a Customer Experience Agent I in Woodridge, Illinois, is $35,000 to $45,000 per year. In addition to a competitive salary, Sysco offers a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Vacation, sick leave, and holidays.
• Retirement Plan: 401(k) with company match.
• Employee Stock Purchase Plan: Opportunity to purchase Sysco stock at a discounted rate.
• Tuition Reimbursement: Financial assistance for continuing education.
• Employee Assistance Program: Confidential counseling and support services.

Sysco Culture

Sysco is a global leader in foodservice distribution, and our success is driven by our talented and dedicated employees. We foster a culture of teamwork, respect, and innovation. At Sysco, you will be part of a supportive and inclusive work environment where your contributions are valued. We are committed to providing opportunities for professional growth, and we encourage our employees to develop their skills and advance their careers. Our core values include:

• Integrity: We conduct our business with honesty and transparency.
• Excellence: We strive for continuous improvement and outstanding performance.
• Teamwork: We collaborate to achieve common goals.
• Customer Focus: We are dedicated to meeting and exceeding customer expectations.
• Inclusion: We embrace diversity and create a welcoming environment for all.

How to Apply

If you are a motivated and customer-focused individual looking for a rewarding career, we encourage you to apply for the Customer Experience Agent I position at Sysco. To apply, please follow these steps:

1. Visit the Sysco Careers website.
2. Search for the Customer Experience Agent I position in Woodridge, Illinois.
3. Click on the "Apply Now" button.
4. Complete the online application form, providing accurate and detailed information about your qualifications and experience.
5. Upload your resume and cover letter.
6. Submit your application.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Customer Experience Agent I?

   The key responsibilities include handling customer inquiries, resolving issues, processing orders, and ensuring customer satisfaction through various channels.

2. What qualifications are required for this role?

   A high school diploma or equivalent, one year of customer service experience, customer-centric approach, internet savvy, and strong MS Office skills are required.

3. What is the salary range for this position?

   The estimated salary range is $35,000 to $45,000 per year.

4. What benefits does Sysco offer?

   Sysco offers a comprehensive benefits package, including health insurance, paid time off, retirement plan, employee stock purchase plan, and tuition reimbursement.

5. What is the career path for this role?

   With dedication and strong performance, you can advance to roles such as Customer Experience Agent II, Team Lead, or Supervisor. Opportunities to transition into other departments are also available.

6. What is the company culture like at Sysco?

   Sysco fosters a culture of teamwork, respect, and innovation. We are committed to providing opportunities for professional growth and creating a welcoming environment for all.

7. How do I apply for this position?

   Visit the Sysco Careers website, search for the Customer Experience Agent I position in Woodridge, Illinois, and click on the "Apply Now" button.

8. What is the work environment like in Woodridge, Illinois?

   Woodridge is a vibrant community with a strong local economy and a high quality of life. The area boasts excellent schools, parks, and recreational facilities.

9. Is prior experience in the food service industry required?

   While not required, restaurant supply or commercial food service experience is preferred.

10. What skills are essential for success in this role?

    Essential skills include excellent communication, problem-solving, time management, and customer service skills.