Part-Time Customer Experience Colleague (Bilingual English/Spanish Preferred) at Sysco Houston TMC Cash and Carry

Role Overview

Are you a people person with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy interacting with diverse individuals? If so, Sysco Houston TMC Cash and Carry has an exciting opportunity for you! We are seeking a Part-Time Customer Experience Colleague, and bilingual proficiency in English and Spanish is highly preferred. In this role, you will be the face of Sysco, creating a welcoming and efficient shopping experience for our valued customers. You will be responsible for greeting customers, providing assistance, supporting membership services, ensuring smooth checkout processes, and maintaining store security. Your positive attitude, attention to detail, and commitment to teamwork will be essential to success in this position.

A Day in the Life

As a Part-Time Customer Experience Colleague, your day will be filled with various tasks and responsibilities, all centered around providing outstanding customer service. Here’s a glimpse into what your daily routine might look like:

• Morning: Arrive at the store, attend a brief pre-shift meeting to receive updates and announcements, and prepare your workstation. Count your cash drawer to ensure accuracy and familiarize yourself with any special promotions or events for the day.
• Throughout the Day: Greet each customer with a warm smile and friendly greeting as they enter the store. Offer assistance and guide them to specific departments or products. Explain membership sign-up processes and benefits to potential new members. Process new memberships and handle card replacements. Assist customers with membership-related inquiries, cancellations, and reinstatements. Accurately scan and process customer items at the checkout. Handle various payment methods, including cash, cards, and mobile payments. Apply discounts and promotions correctly. Assist with price checks and handle returns and exchanges according to store policy. Maintain a positive and helpful attitude throughout your shift. Address customers by name when possible to personalize interactions. Perform cash counts at regular intervals and conduct cash drops to secure large amounts of cash. Ensure entrance, exit, and checkout areas are clean and organized. Monitor entry and exit points to deter potential theft. Report any discrepancies or suspicious activity to management.
• Closing: Assist with store closing procedures, including cleaning and organizing your workstation. Perform a final cash count and reconcile your drawer. Secure all cash and valuables.

Why Sysco Houston TMC Cash and Carry?

Sysco Houston TMC Cash and Carry is a leading foodservice distributor, providing high-quality products and services to restaurants, healthcare facilities, educational institutions, and other foodservice businesses. We are committed to providing our customers with the best possible experience, and our Customer Experience Colleagues play a vital role in achieving this goal. Working at Sysco Houston TMC Cash and Carry offers several benefits:

• A supportive and team-oriented work environment: We value teamwork and collaboration, and we provide our employees with the support they need to succeed.
• Opportunities for advancement: We are committed to promoting from within, and we offer our employees opportunities to grow and develop their careers.
• Competitive pay and benefits: We offer competitive wages and a comprehensive benefits package.
• A chance to make a difference: As a Customer Experience Colleague, you will have the opportunity to make a positive impact on our customers and contribute to the success of our business.

Career Path

The Part-Time Customer Experience Colleague role can be a great stepping stone to other positions within Sysco. With experience and dedication, you could advance to roles such as:

• Customer Service Supervisor: Oversee a team of Customer Experience Colleagues and ensure that they are providing excellent service.
• Membership Coordinator: Focus on growing and managing the store's membership program.
• Sales Associate: Work with customers to identify their needs and provide them with the best possible products and services.
• Store Manager: Manage all aspects of the store's operations, including sales, customer service, and inventory management.

Salary & Benefits

While the specific pay range for this position is not explicitly provided, a competitive hourly wage can be expected. Part-time employees may be eligible for certain benefits depending on the number of hours worked and length of service. Benefits typically include:

• Competitive hourly wage.
• Employee discount on Sysco products.
• Paid time off (PTO) for vacation, sick leave, and holidays (depending on eligibility).
• Medical, dental, and vision insurance options (depending on eligibility and hours worked).
• 401(k) retirement plan with company match (depending on eligibility).
• Life insurance and disability benefits (depending on eligibility).
• Employee assistance program (EAP) for confidential counseling and support.

Sysco Culture

Sysco is a company that values its employees and is committed to creating a positive and inclusive work environment. We believe in teamwork, collaboration, and open communication. We encourage our employees to share their ideas and perspectives, and we provide them with the resources they need to succeed. We are also committed to giving back to the communities where we live and work.

How to Apply

If you are interested in joining the Sysco Houston TMC Cash and Carry team as a Part-Time Customer Experience Colleague, please submit your application online through the Sysco careers website. Be sure to highlight your customer service experience, communication skills, and bilingual proficiency (if applicable). We look forward to hearing from you!

FAQ

1. What are the essential duties of a Customer Experience Colleague?

   Greeting customers, providing assistance, supporting membership services, ensuring smooth checkout processes, and maintaining store security.

2. Is bilingual proficiency required?

   Bilingual proficiency in English and Spanish is preferred but not always required.

3. What skills are important for this role?

   Customer service, communication, cash handling, problem-solving, and teamwork.

4. What is the work environment like?

   Fast-paced, customer-focused, and team-oriented.

5. Are there opportunities for advancement?

   Yes, Sysco offers opportunities for advancement within the company.

6. What are the benefits of working at Sysco?

   Competitive pay, employee discounts, paid time off (depending on eligibility), and other benefits.

7. What is the dress code?

   The dress code is typically casual but professional, and employees may be required to wear a Sysco uniform.

8. What kind of training is provided?

   Sysco provides on-the-job training and may also offer additional training programs to enhance skills and knowledge.

9. What is the company culture like?

   Sysco values its employees and is committed to creating a positive and inclusive work environment.

10. How can I apply for this position?

    Submit your application online through the Sysco careers website.