Customer Service Representative at FreshPoint Dallas

## Role Overview As a Customer Service Representative at FreshPoint Dallas, a Sysco company, you will be the primary point of contact for our valued customers. Your role is critical in maintaining and growing our market share by understanding and satisfying customer needs. You will collaborate with various departments within the organization to ensure seamless service delivery and build strong, lasting relationships with our customers. ## A Day in the Life Your day will be dynamic and engaging, filled with opportunities to interact with customers and solve their challenges. Here’s a glimpse of what you can expect: * **Customer Interaction:** Answering customer inquiries via phone, email, and other communication channels. * **Order Management:** Processing customer orders accurately and efficiently using our computer system. * **Problem Solving:** Resolving customer complaints and issues in a timely and professional manner. * **Product Promotion:** Introducing new products and services to customers, highlighting their benefits and features. * **Collaboration:** Working closely with sales, operations, and other departments to ensure customer satisfaction. * **Reporting:** Managing daily tasks and reports related to order processing, shipments, and deliveries. * **Account Maintenance:** Maintaining and updating customer files and records. * **Continuous Learning:** Participating in training sessions and meetings to enhance product knowledge and customer service skills. ## Why FreshPoint Dallas? FreshPoint Dallas, a Sysco company, is a leading distributor of fresh produce, providing high-quality products and exceptional service to our customers. Joining our team means being part of a company that values: * **Quality:** We are committed to delivering the freshest and highest-quality produce. * **Service:** We prioritize customer satisfaction and strive to exceed expectations. * **Innovation:** We embrace new technologies and processes to improve our operations. * **Teamwork:** We foster a collaborative and supportive work environment. * **Integrity:** We operate with honesty and transparency in all our dealings. ## Career Path Sysco and FreshPoint offer numerous opportunities for career advancement. Starting as a Customer Service Representative, you can progress to roles such as: * **Senior Customer Service Representative:** Handling more complex customer accounts and providing mentorship to junior team members. * **Customer Service Supervisor:** Overseeing a team of customer service representatives and ensuring service quality. * **Account Manager:** Managing a portfolio of key accounts and developing strategic relationships. * **Sales Representative:** Focusing on new business development and expanding our customer base. * **Operations Manager:** Overseeing the day-to-day operations of the customer service department. ## Salary & Benefits The estimated salary range for a Customer Service Representative at FreshPoint Dallas is $40,000 to $55,000 per year. In addition to competitive pay, Sysco offers a comprehensive benefits package, including: * **Health Insurance:** Medical, dental, and vision coverage. * **Paid Time Off:** Vacation, sick leave, and holidays. * **Retirement Plan:** 401(k) with company match. * **Employee Stock Purchase Plan:** Opportunity to invest in Sysco stock. * **Life Insurance:** Coverage for employees and their families. * **Disability Coverage:** Short-term and long-term disability benefits. * **Employee Assistance Program:** Confidential counseling and support services. * **Tuition Reimbursement:** Financial assistance for professional development. * **Employee Discount Program:** Discounts on Sysco products. ## Sysco Culture At Sysco, we believe that our people are our greatest asset. We foster a culture of: * **Inclusion:** We embrace diversity and create a welcoming environment for all employees. * **Respect:** We treat each other with courtesy and consideration. * **Integrity:** We uphold the highest ethical standards. * **Excellence:** We strive for continuous improvement and innovation. * **Collaboration:** We work together to achieve common goals. ## How to Apply To apply for the Customer Service Representative position at FreshPoint Dallas, please submit your resume and cover letter through the Sysco careers website. Be sure to highlight your customer service experience, communication skills, and attention to detail. ## Frequently Asked Questions (FAQ) **1. What are the key responsibilities of a Customer Service Representative?** The key responsibilities include handling customer inquiries, processing orders, resolving complaints, promoting products, and collaborating with other departments. **2. What qualifications are required for this position?** We require a high school diploma or GED, one year of experience in sales or customer service, and proficiency in MS Office. **3. What skills are essential for success in this role?** Essential skills include communication, problem-solving, time management, and attention to detail. **4. What is the salary range for a Customer Service Representative?** The estimated salary range is $40,000 to $55,000 per year. **5. What benefits does Sysco offer to its employees?** Sysco offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, and tuition reimbursement. **6. What opportunities are there for career advancement at Sysco?** Sysco offers numerous opportunities for career advancement, including roles in customer service, sales, and operations management. **7. What is the company culture like at Sysco?** Sysco fosters a culture of inclusion, respect, integrity, excellence, and collaboration. **8. How can I apply for the Customer Service Representative position?** You can apply by submitting your resume and cover letter through the Sysco careers website. **9. What is FreshPoint Dallas known for?** FreshPoint Dallas is known for providing high-quality fresh produce and exceptional service to its customers. **10. Is there any opportunity to work overtime?** Yes, there may be occasional opportunities to work overtime depending on business needs. We are committed to creating a diverse and inclusive workplace. Sysco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.