Customer Service Representative at Sysco - Supplies on the Fly

Are you passionate about providing exceptional customer service and building lasting relationships? Do you thrive in a fast-paced environment where you can make a real difference? If so, a Customer Service Representative position at Sysco's Supplies on the Fly (SOTF) in the Acworth, Georgia area might be the perfect opportunity for you. This role is more than just answering phones; it's about becoming a trusted advisor and problem-solver for our valued customers.

Role Overview

As a Customer Service Representative at Sysco SOTF, you will be the primary point of contact for our customers, ensuring they have a positive and seamless experience. You'll be responsible for addressing their inquiries, resolving issues, processing orders, and providing product information. Your goal is to build customer loyalty and encourage repeat business by consistently exceeding their expectations. This position requires excellent communication skills, a customer-centric attitude, and the ability to work effectively in a team environment.

A Day in the Life

Here's a glimpse into a typical day as a Customer Service Representative at Sysco SOTF:

• Morning: Start your day by reviewing emails and addressing any urgent customer requests. Check the order queue and process any pending orders, ensuring accuracy and timely delivery.
• Mid-day: Answer incoming calls from customers, addressing their inquiries about products, pricing, and order status. Resolve customer complaints and issues efficiently and effectively, escalating complex issues to the appropriate department when necessary.
• Afternoon: Proactively reach out to customers to check on their satisfaction and identify any potential needs. Provide product recommendations and upselling opportunities based on their individual requirements. Document all customer interactions in the CRM system.
• End of Day: Prepare reports on customer feedback and sales performance. Collaborate with team members to identify areas for improvement and implement best practices.

Why Acworth, Georgia?

Acworth, Georgia, offers a fantastic quality of life with a blend of small-town charm and big-city amenities. Located in the Metro Atlanta area, Acworth provides easy access to a wide range of cultural, recreational, and entertainment opportunities. The area boasts excellent schools, affordable housing, and a thriving job market. Plus, with its beautiful parks and lakes, Acworth is an ideal place for outdoor enthusiasts.

Career Path

Sysco is committed to providing its employees with opportunities for growth and advancement. A Customer Service Representative position can be a stepping stone to various career paths within the company. Some potential career advancement opportunities include:

• Senior Customer Service Representative: Take on more complex customer issues and mentor junior team members.
• Customer Service Team Lead: Supervise a team of Customer Service Representatives and ensure they are meeting performance goals.
• Account Manager: Manage a portfolio of key accounts and develop strong relationships with high-value customers.
• Sales Representative: Transition into a sales role and focus on acquiring new customers and growing existing accounts.
• Training Specialist: Develop and deliver training programs to new and existing Customer Service Representatives.

Salary & Benefits

Sysco offers a competitive salary and benefits package to its employees. The salary for a Customer Service Representative in the Acworth, Georgia area typically ranges from $35,000 to $45,000 per year, depending on experience and qualifications. In addition to salary, Sysco provides a comprehensive benefits package that includes:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Vacation, sick leave, and holidays.
• Retirement Plan: 401(k) with company match.
• Employee Stock Purchase Program: Opportunity to purchase Sysco stock at a discounted price.
• Life Insurance: Coverage for employees and their dependents.
• Disability Insurance: Short-term and long-term disability coverage.
• Flexible Spending Accounts (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Tuition Reimbursement: Financial assistance for continuing education.

Sysco Culture

Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. The company fosters a culture of teamwork, collaboration, and continuous improvement. Sysco also encourages its employees to give back to the community through volunteer opportunities and charitable donations. We believe in investing in our employees' growth and development, providing them with the resources and support they need to succeed.

How to Apply

If you are interested in joining the Sysco SOTF team as a Customer Service Representative, we encourage you to apply online through the Sysco careers website. Be sure to highlight your customer service experience, communication skills, and problem-solving abilities in your resume and cover letter.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Customer Service Representative at Sysco SOTF?
   Providing exceptional customer service, resolving customer issues, processing orders, and building customer relationships.
2. What qualifications are required for this position?
   High school diploma or equivalent, 1+ year of customer service experience, and excellent communication skills.
3. What is the salary range for this position?
   The salary range is typically between $35,000 and $45,000 per year, depending on experience.
4. What benefits does Sysco offer to its employees?
   Health insurance, paid time off, 401(k), employee stock purchase program, and more.
5. What are the career advancement opportunities at Sysco?
   Senior Customer Service Representative, Team Lead, Account Manager, Sales Representative, and Training Specialist.
6. What is the work environment like at Sysco?
   Fast-paced, collaborative, and customer-focused.
7. How does Sysco support employee development?
   Through training programs, tuition reimbursement, and mentorship opportunities.
8. What is Sysco's commitment to diversity and inclusion?
   Creating a workplace where all employees feel valued and respected.
9. How can I apply for this position?
   Apply online through the Sysco careers website.
10. What is Supplies on the Fly?
    A division of Sysco that offers a convenient way for customers to order supplies online.

We look forward to receiving your application and considering you for this exciting opportunity to join the Sysco SOTF team!