Customer Service Representative at Sysco | FreshPoint Denver

Role Overview

As a Customer Service Representative at FreshPoint Denver, a Sysco company, you will be the first point of contact for our valued customers. Your primary responsibility is to provide exceptional service, resolve inquiries, and ensure customer satisfaction. This role is crucial in fostering strong relationships with clients and supporting the sales team. You will handle a variety of tasks, from answering phone calls and processing orders to resolving complaints and providing product information. Your ability to communicate effectively, solve problems efficiently, and maintain a positive attitude will be key to your success.

A Day in the Life

Here’s a glimpse into a typical day as a Customer Service Representative at FreshPoint Denver:

• Morning: Start the day by checking emails and voicemails, responding to urgent customer requests and inquiries. Review the daily schedule and prioritize tasks.
• Mid-day: Answer incoming calls from customers, addressing their questions, concerns, and orders. Process will-call orders and provide customers with invoice copies. Collaborate with the sales team to resolve complex issues and provide support.
• Afternoon: Process credit requests and handle order edit reports. Support new customer onboarding by providing necessary information and assistance. Participate in training sessions to enhance your product knowledge and customer service skills.
• End of Day: Update customer records and document all interactions in the system. Prepare reports on customer feedback and issues. Assist with any outstanding tasks and prepare for the next day.

Why FreshPoint Denver?

FreshPoint Denver, a Sysco company, is a leading distributor of fresh produce to foodservice businesses in the Denver area. Working here means being part of a dynamic team that values customer satisfaction and quality service. Denver itself offers a vibrant and growing market with numerous opportunities for professional development. The city boasts a high quality of life, with access to outdoor activities, cultural events, and a thriving food scene. FreshPoint Denver provides a supportive work environment with opportunities for growth and advancement.

Career Path

The Customer Service Representative role is an excellent starting point for a career within Sysco. From this position, you can advance to roles such as:

• Senior Customer Service Representative: Handle more complex customer issues and mentor junior team members.
• Sales Coordinator: Provide direct support to the sales team, assisting with order management and customer relationship management.
• Account Manager: Manage a portfolio of customer accounts, building relationships and driving sales growth.
• Team Lead/Supervisor: Oversee a team of customer service representatives, providing guidance and support.

Salary & Benefits

The estimated salary range for a Customer Service Representative at FreshPoint Denver is $35,000 to $45,000 per year. This range is competitive for the Denver market and reflects the skills and experience required for the role. Sysco also offers a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Vacation, sick leave, and holidays.
• Retirement Plan: 401(k) with company match.
• Employee Stock Purchase Plan: Opportunity to purchase Sysco stock at a discounted rate.
• Life Insurance: Coverage for you and your dependents.
• Disability Insurance: Short-term and long-term disability coverage.
• Flexible Spending Accounts (FSA): Tax-advantaged accounts for healthcare and dependent care expenses.
• Health Savings Accounts (HSA): Tax-advantaged accounts for healthcare expenses.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Tuition Reimbursement: Assistance with educational expenses.
• Employee Discounts: Discounts on Sysco products and services.
• Wellness Programs: Programs to support your health and well-being.

Sysco Culture

Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. The company fosters a culture of teamwork, collaboration, and continuous improvement. Sysco is dedicated to providing opportunities for professional development and growth, empowering employees to reach their full potential. The company also places a strong emphasis on safety and ethical conduct, ensuring a safe and responsible work environment.

How to Apply

If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for the Customer Service Representative position at FreshPoint Denver. To apply, please submit your resume and cover letter through the Sysco careers website. Be sure to highlight your relevant skills and experience, including your communication skills, problem-solving abilities, and customer service experience.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Customer Service Representative? The key responsibilities include answering customer inquiries, processing orders, resolving complaints, and providing product information.
2. What qualifications are required for this role? A high school diploma or equivalent and one year of prior outside foodservice sales coordination or customer support experience are required.
3. What skills are important for success in this role? Strong communication skills, problem-solving abilities, attention to detail, and the ability to work in a fast-paced environment are essential.
4. What is the salary range for this position? The estimated salary range is $35,000 to $45,000 per year.
5. What benefits does Sysco offer? Sysco offers a comprehensive benefits package, including health insurance, paid time off, a retirement plan, and employee discounts.
6. What is the career path for a Customer Service Representative? From this role, you can advance to positions such as Senior Customer Service Representative, Sales Coordinator, Account Manager, or Team Lead/Supervisor.
7. What is the work environment like at FreshPoint Denver? The work environment is dynamic and customer-focused, with a strong emphasis on teamwork and collaboration.
8. What opportunities for professional development are available? Sysco provides opportunities for ongoing training, tuition reimbursement, and career advancement.
9. How does Sysco support diversity and inclusion? Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
10. How do I apply for this position? You can apply by submitting your resume and cover letter through the Sysco careers website.