Customer Service Representative at Sysco in Greco, Illinois

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference in people's day? If so, Sysco in Greco, Illinois, is looking for a dedicated and skilled Customer Service Representative to join our team!

Role Overview

As a Customer Service Representative (CSR) at Sysco, you will be the primary point of contact for our valued customers, providing support and resolving their inquiries with efficiency and accuracy. You will work closely with Account Executives and Marketing Associates to ensure our customers receive the best possible service. Your goal will be to address customer needs promptly and effectively, contributing to their overall satisfaction and loyalty.

A Day in the Life

Here's a glimpse into what a typical day might look like for a Customer Service Representative at Sysco:

• Answering Customer Inquiries: You'll start your day by addressing incoming calls and emails from customers, responding to their questions, and resolving any issues they may be experiencing.
• Order Management: You'll process will-call orders, key pick-up requests, and handle transportation and routing inquiries, ensuring orders are fulfilled accurately and on time.
• Invoice and Credit Processing: You'll provide customers with invoice copies and process credits as needed, maintaining accurate records and resolving any discrepancies.
• Communication and Coordination: You'll communicate regularly with Account Executives and customers, keeping them informed of order status, delivery schedules, and any relevant updates.
• Same-Day Deliveries: You'll manage same-day deliveries for the operating company (OPCO), ensuring timely and efficient service for urgent customer needs.
• Maintaining Call Lists: Keeping call lists up to date and organized.
• Monitoring Orders: Monitoring orders before cut-off times to ensure accuracy and timeliness.
• Problem Solving: Addressing and resolving customer complaints and issues in a professional and timely manner.

Why Greco, Illinois?

Greco, Illinois offers a balanced lifestyle with a mix of urban convenience and suburban charm. Working at Sysco in Greco provides:

• A close-knit community: Greco has a strong sense of community, making it a welcoming place to live and work.
• Affordable living: Compared to larger cities, Greco offers a more affordable cost of living, allowing you to enjoy a comfortable lifestyle.
• Proximity to Chicago: With its close proximity to Chicago, you can easily access the city's cultural attractions, entertainment venues, and diverse culinary scene.
• Access to outdoor activities: The area offers numerous parks, trails, and recreational opportunities, perfect for outdoor enthusiasts.
• Family-friendly environment: Greco boasts excellent schools and family-friendly amenities, making it an ideal place to raise a family.

Career Path

Sysco is committed to the growth and development of its employees. As a Customer Service Representative, you'll have opportunities to advance your career within the company. Potential career paths may include:

• Senior Customer Service Representative: Taking on more complex customer issues and providing guidance to junior team members.
• Account Executive: Transitioning into a sales role, managing customer accounts, and driving revenue growth.
• Customer Service Supervisor: Leading and managing a team of Customer Service Representatives, ensuring quality service and achieving performance goals.
• Training and Development Specialist: Developing and delivering training programs to enhance the skills and knowledge of customer service staff.
• Operations Management: Moving into operational roles within the company, overseeing processes and ensuring efficiency.

Salary and Benefits

Sysco offers a competitive salary and benefits package to attract and retain top talent. The estimated salary range for a Customer Service Representative in Greco, Illinois, is $38,000 to $55,000 per year, depending on experience and qualifications.

In addition to a competitive salary, Sysco provides a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage to keep you and your family healthy.
• Paid Time Off: Vacation, sick leave, and holidays to allow you to recharge and spend time with loved ones.
• Retirement Plan: 401(k) retirement plan with company match to help you save for the future.
• Employee Stock Purchase Plan: Opportunity to purchase Sysco stock at a discounted rate.
• Life Insurance: Company-paid life insurance to protect your loved ones.
• Disability Insurance: Short-term and long-term disability coverage to provide income protection in case of illness or injury.
• Employee Assistance Program (EAP): Confidential counseling and support services to help you manage personal and professional challenges.
• Wellness Programs: Resources and programs to promote your physical, mental, and financial well-being.
• Tuition Reimbursement: Financial assistance for continuing education to help you advance your career.

Sysco Culture

Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We foster a culture of teamwork, collaboration, and innovation. Our core values include:

• Integrity: We conduct our business with honesty, transparency, and ethical behavior.
• Excellence: We strive for excellence in everything we do, exceeding customer expectations and delivering superior results.
• Teamwork: We work together as a team, supporting each other and sharing knowledge to achieve common goals.
• Inclusion: We embrace diversity and create a welcoming environment where everyone can thrive.
• Responsibility: We take responsibility for our actions and are committed to making a positive impact on our communities.

How to Apply

If you're ready to join the Sysco team and embark on a rewarding career as a Customer Service Representative, we encourage you to apply online through our careers website. To ensure your application stands out, please follow these tips:

• Highlight your customer service experience: Emphasize your experience in handling customer inquiries, resolving issues, and providing exceptional service.
• Showcase your communication skills: Demonstrate your ability to communicate effectively, both verbally and in writing.
• Quantify your achievements: Whenever possible, quantify your accomplishments with data and metrics to showcase your impact.
• Tailor your resume to the job description: Customize your resume to match the specific requirements and qualifications listed in the job description.
• Proofread carefully: Ensure your resume and cover letter are free of errors and typos.

We look forward to receiving your application and learning more about your qualifications and experience!

FAQ

1. What are the key responsibilities of a Customer Service Representative at Sysco?

   Key responsibilities include answering customer inquiries, processing orders, resolving issues, and providing support to Account Executives and Marketing Associates.

2. What qualifications are required for this position?

   A high school diploma or equivalent, 1 year of prior customer support experience, strong communication skills, and proficiency in MS Office are required. Previous call center experience is preferred.

3. What is the salary range for a Customer Service Representative in Greco, Illinois?

   The estimated salary range is $38,000 to $55,000 per year, depending on experience and qualifications.

4. What benefits does Sysco offer to its employees?

   Sysco offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) retirement plan, an employee stock purchase plan, and more.

5. What are the career advancement opportunities for a Customer Service Representative at Sysco?

   Potential career paths include Senior Customer Service Representative, Account Executive, Customer Service Supervisor, and Training and Development Specialist.

6. What is the work environment like at Sysco?

   Sysco fosters a culture of teamwork, collaboration, and innovation, with a commitment to diversity and inclusion.

7. How can I apply for this position?

   You can apply online through the Sysco careers website.

8. What is the typical work schedule for a Customer Service Representative?

   The typical work schedule is Monday through Friday, 8:00 AM to 5:00 PM, but may vary depending on business needs.

9. What training is provided to new Customer Service Representatives?

   Sysco provides comprehensive training to new hires, including product knowledge, customer service skills, and company policies and procedures.

10. What opportunities are there for professional development at Sysco?

    Sysco offers numerous opportunities for professional development, including tuition reimbursement, training programs, and mentorship programs.