Customer Service Representative at Sysco - Greco, Illinois

Are you a customer-focused individual with excellent communication skills? Do you thrive in a fast-paced environment where you can make a difference in customers' experiences? If so, Sysco has an exciting opportunity for you as a Customer Service Representative in Greco, Illinois.

As a Customer Service Representative (CSR) at Sysco, you will be the primary point of contact for our valued customers, providing them with exceptional support and assistance. Your goal will be to address their inquiries, resolve their issues, and ensure their overall satisfaction. You will work closely with Account Executives (AEs) and other team members to deliver seamless service and build strong customer relationships.

A Day in the Life of a Customer Service Representative

Here's a glimpse into what your day might look like as a Customer Service Representative at Sysco:

• Answering Customer Inquiries: You'll start your day by answering incoming calls and emails from customers, addressing their questions, and resolving their concerns.
• Order Processing: You'll process customer orders accurately and efficiently, ensuring that all details are correct and that orders are fulfilled on time.
• Issue Resolution: You'll investigate and resolve customer issues related to orders, deliveries, invoices, and credits, working closely with other departments to find solutions.
• Communication and Collaboration: You'll communicate regularly with AEs and other team members to provide updates on customer interactions and collaborate on resolving complex issues.
• Documentation: You'll document all customer interactions and transactions accurately in the system, maintaining a clear and organized record of your activities.

Why Greco, Illinois?

Greco, Illinois, offers a blend of small-town charm and convenient access to larger urban centers. Located in close proximity to Chicago, Greco provides residents with a variety of cultural, entertainment, and dining options. The area boasts affordable housing, good schools, and a strong sense of community.

Working at Sysco in Greco means being part of a dedicated team that is committed to serving the local community. You'll have the opportunity to build relationships with customers in the area and contribute to the success of local businesses.

Career Path for Customer Service Representatives at Sysco

Sysco is committed to providing its employees with opportunities for growth and advancement. As a Customer Service Representative, you can advance your career through various pathways, including:

• Senior Customer Service Representative: With experience and proven performance, you can move into a Senior CSR role, taking on more complex responsibilities and mentoring junior team members.
• Team Lead: You can advance into a Team Lead position, overseeing a team of CSRs and ensuring that performance goals are met.
• Account Executive: With a strong understanding of customer needs and sales processes, you can transition into an Account Executive role, managing customer accounts and driving sales growth.
• Management Roles: Sysco offers various management roles in customer service, sales, and operations, providing opportunities for you to lead and develop teams.

Salary and Benefits at Sysco

Sysco offers a competitive salary and benefits package to its employees. The salary range for a Customer Service Representative in Greco, Illinois, is typically between $38,000 and $52,000 per year, depending on experience and qualifications. The compensation range provided complies with state-specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other factors.

In addition to a competitive salary, Sysco provides a comprehensive benefits package that includes:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) including vacation, sick leave, and holidays
• 401(k) retirement savings plan with company match
• Employee stock purchase plan (ESPP)
• Life insurance and disability coverage
• Flexible spending accounts (FSA) or health savings accounts (HSA)
• Employee assistance program (EAP)
• Wellness programs
• Tuition reimbursement
• Professional development opportunities
• Employee discounts on Sysco products

Sysco Culture

Sysco is a company that values its employees and fosters a culture of teamwork, respect, and integrity. We are committed to creating a diverse and inclusive workplace where everyone feels valued and has the opportunity to grow and succeed.

At Sysco, we believe in:

• Customer Focus: We are committed to providing our customers with exceptional service and building long-lasting relationships.
• Integrity: We conduct our business with honesty and transparency, adhering to the highest ethical standards.
• Teamwork: We work together as a team to achieve our goals, supporting and respecting each other.
• Innovation: We embrace new ideas and technologies, continuously seeking ways to improve our processes and better serve our customers.
• Community Involvement: We are committed to giving back to the communities where we live and work.

How to Apply

If you are interested in joining the Sysco team as a Customer Service Representative in Greco, Illinois, we encourage you to apply online. Simply visit our careers website, search for the Customer Service Representative position in Greco, and follow the instructions to submit your application.

We look forward to hearing from you!

Frequently Asked Questions

1. What are the key responsibilities of a Customer Service Representative at Sysco?
   The key responsibilities include answering customer inquiries, processing orders, resolving issues, communicating with AEs, and documenting interactions.
2. What qualifications are required for this position?
   A high school diploma or equivalent, 1 year of customer support experience, strong communication skills, and proficiency in MS Office are required.
3. What is the salary range for a Customer Service Representative in Greco, Illinois?
   The typical salary range is between $38,000 and $52,000 per year, depending on experience and qualifications.
4. What benefits does Sysco offer to its employees?
   Sysco offers a comprehensive benefits package, including health insurance, paid time off, 401(k), and employee discounts.
5. What is the career path for a Customer Service Representative at Sysco?
   You can advance into roles such as Senior CSR, Team Lead, Account Executive, or management positions.
6. What is the work environment like at Sysco?
   Sysco fosters a culture of teamwork, respect, and integrity, with a focus on customer service and community involvement.
7. How can I apply for this position?
   Visit our careers website, search for the Customer Service Representative position in Greco, and follow the instructions to submit your application.
8. What is Sysco's commitment to diversity and inclusion?
   Sysco is committed to creating a diverse and inclusive workplace where everyone feels valued and has the opportunity to grow and succeed.
9. Does Sysco provide training and development opportunities?
   Yes, Sysco offers various training and development programs to help employees enhance their skills and knowledge.
10. What is the interview process like for this position?
    The interview process typically involves a phone screening, an in-person interview, and a background check.