Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now!
Sysco
Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now!
Job Description
Customer Service Representative - Sysco Guest Worldwide - Remote (East Coast)
Role Overview
Are you a customer service enthusiast with a passion for the hospitality industry? Sysco Guest Worldwide, a subsidiary of Sysco, is seeking a dedicated Customer Service Representative to join our East Coast remote team. As a Customer Service Representative, you will provide vital support to our Territory Managers (TMs) and customers, ensuring seamless order processing, addressing inquiries, and resolving any issues that may arise. This role is crucial in maintaining strong customer relationships and driving sales growth.
Day in the Life
As a Customer Service Representative, your day will be dynamic and engaging. You'll start by addressing incoming calls and emails from Territory Managers, providing them with essential information such as ETAs, customer history, and order tracking details. You'll process orders, manage invoices, and handle credits/returns efficiently. You'll also spend time updating vendor drop ship orders, managing backorders, and ensuring customer satisfaction through proactive communication and problem-solving. Every day will bring new challenges and opportunities to excel in customer service.
Why Grove City, Ohio
While the position is remote for the East Coast territory, it reports to Grove City, Ohio. Grove City offers a blend of small-town charm and big-city amenities. Located near Columbus, it provides easy access to cultural attractions, dining, and entertainment. The area boasts a reasonable cost of living, making it an attractive place to reside. Sysco Guest Worldwide's presence in Grove City offers a stable and supportive environment for remote employees, with access to company resources and a strong sense of community.
Career Path
At Sysco Guest Worldwide, we believe in investing in our employees' growth. As a Customer Service Representative, you'll have numerous opportunities to advance your career. Potential career paths include Senior Customer Service Representative, Team Lead, Customer Service Manager, or roles in sales support, account management, or operations. We provide ongoing training and development programs to help you enhance your skills and achieve your career goals.
Salary & Benefits
The estimated salary range for this position is $35,000 to $45,000 annually, commensurate with experience. Sysco Guest Worldwide offers a comprehensive benefits package, including health insurance (medical, dental, vision), paid time off, a 401(k) retirement plan with company match, an employee stock purchase plan, and various wellness programs. We are committed to providing our employees with the resources and support they need to thrive both personally and professionally.
Sysco Culture
Sysco is more than just a company; it's a community. We foster a culture of teamwork, respect, and innovation. Our employees are passionate about delivering exceptional service and building lasting relationships with our customers. We value diversity and inclusion, creating a welcoming environment for individuals from all backgrounds. At Sysco, you'll have the opportunity to work with talented colleagues, contribute to meaningful projects, and make a difference in the hospitality industry.
How to Apply
If you are a motivated and customer-focused individual with a desire to grow your career in the hospitality industry, we encourage you to apply for the Customer Service Representative position at Sysco Guest Worldwide. Please submit your resume and a cover letter highlighting your relevant experience and qualifications through our online application portal. We look forward to reviewing your application and potentially welcoming you to our team!
FAQ
- What are the essential skills for this role?
Essential skills include customer service, order processing, communication, problem-solving, and time management.
- What qualifications are required for this position?
A high school diploma or equivalent and proven customer service experience are required.
- What are the primary responsibilities of a Customer Service Representative?
Primary responsibilities include answering calls, processing orders, managing invoices, and resolving customer inquiries.
- What benefits does Sysco Guest Worldwide offer?
Sysco offers comprehensive health insurance, paid time off, a 401(k) plan, and employee discounts.
- What is the estimated salary range for this position?
The estimated salary range is $35,000 to $45,000 annually.
- What career opportunities are available at Sysco?
Career paths include Senior Customer Service Representative, Team Lead, and Customer Service Manager.
- What is the company culture like at Sysco?
Sysco fosters a culture of teamwork, respect, and innovation.
- Is this a remote position?
Yes, this is a remote position for the East Coast territory.
- How can I apply for this position?
You can apply through our online application portal by submitting your resume and cover letter.
- What is Sysco Guest Worldwide?
Sysco Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries.
Locations
- Grove City, Ohio, United States (Remote)
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Order processingintermediate
- Communication skillsintermediate
- Problem-solvingintermediate
- Time managementintermediate
- Attention to detailintermediate
- Active listeningintermediate
- Conflict resolutionintermediate
- Adaptabilityintermediate
- Product knowledgeintermediate
- Sales supportintermediate
- Data entryintermediate
- Computer proficiencyintermediate
- CRM softwareintermediate
- Email etiquetteintermediate
- Telephone etiquetteintermediate
- Inventory managementintermediate
- Return processingintermediate
- Invoicingintermediate
- Order trackingintermediate
Required Qualifications
- High school diploma or equivalent (experience)
- Proven customer service experience (experience)
- Excellent communication and interpersonal skills (experience)
- Proficiency in computer applications (experience)
- Ability to multitask and prioritize tasks (experience)
- Strong problem-solving skills (experience)
- Ability to work independently and as part of a team (experience)
- Experience with order processing and invoicing (experience)
- Knowledge of hotel and operational supplies (preferred) (experience)
- Familiarity with CRM software (preferred) (experience)
- Ability to handle customer inquiries and complaints effectively (experience)
- Strong attention to detail and accuracy (experience)
Responsibilities
- Answer incoming calls and emails from Territory Managers (TMs)
- Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc.
- Provide customers with order history information (i.e., item #, quantity, etc.) and pricing
- Process orders (including new, cancellation, or additions to current order)
- Handle invoices and credits/returns
- Respond to customer inquiries promptly and professionally
- Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.
- Manage back orders, checking ETA and availability of stock
- Determine if shipment can wait, needs to be pulled from another Distribution Center, or substituted with a replacement item
- Research and obtain ETA, proof of delivery, shipment tracking, and information on returns and other requests as needed
- Prepare and send customer order acknowledgments
- Inform TM and customer of standard procedures, order status, and/or resolution of problems, if applicable
- Follow up, either verbally or in writing, to ensure proper customer satisfaction
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) including vacation, sick leave, and holidays
- general: 401(k) retirement plan with company match
- general: Employee stock purchase plan
- general: Life insurance
- general: Disability insurance
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Wellness programs
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Employee discounts on Sysco products and services
- general: Opportunities for career advancement within the company
- general: Remote work options (as applicable)
- general: Supportive and inclusive work environment
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now! @ Sysco.
Related Books and Jobs
Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now!
Sysco
Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now!
Job Description
Customer Service Representative - Sysco Guest Worldwide - Remote (East Coast)
Role Overview
Are you a customer service enthusiast with a passion for the hospitality industry? Sysco Guest Worldwide, a subsidiary of Sysco, is seeking a dedicated Customer Service Representative to join our East Coast remote team. As a Customer Service Representative, you will provide vital support to our Territory Managers (TMs) and customers, ensuring seamless order processing, addressing inquiries, and resolving any issues that may arise. This role is crucial in maintaining strong customer relationships and driving sales growth.
Day in the Life
As a Customer Service Representative, your day will be dynamic and engaging. You'll start by addressing incoming calls and emails from Territory Managers, providing them with essential information such as ETAs, customer history, and order tracking details. You'll process orders, manage invoices, and handle credits/returns efficiently. You'll also spend time updating vendor drop ship orders, managing backorders, and ensuring customer satisfaction through proactive communication and problem-solving. Every day will bring new challenges and opportunities to excel in customer service.
Why Grove City, Ohio
While the position is remote for the East Coast territory, it reports to Grove City, Ohio. Grove City offers a blend of small-town charm and big-city amenities. Located near Columbus, it provides easy access to cultural attractions, dining, and entertainment. The area boasts a reasonable cost of living, making it an attractive place to reside. Sysco Guest Worldwide's presence in Grove City offers a stable and supportive environment for remote employees, with access to company resources and a strong sense of community.
Career Path
At Sysco Guest Worldwide, we believe in investing in our employees' growth. As a Customer Service Representative, you'll have numerous opportunities to advance your career. Potential career paths include Senior Customer Service Representative, Team Lead, Customer Service Manager, or roles in sales support, account management, or operations. We provide ongoing training and development programs to help you enhance your skills and achieve your career goals.
Salary & Benefits
The estimated salary range for this position is $35,000 to $45,000 annually, commensurate with experience. Sysco Guest Worldwide offers a comprehensive benefits package, including health insurance (medical, dental, vision), paid time off, a 401(k) retirement plan with company match, an employee stock purchase plan, and various wellness programs. We are committed to providing our employees with the resources and support they need to thrive both personally and professionally.
Sysco Culture
Sysco is more than just a company; it's a community. We foster a culture of teamwork, respect, and innovation. Our employees are passionate about delivering exceptional service and building lasting relationships with our customers. We value diversity and inclusion, creating a welcoming environment for individuals from all backgrounds. At Sysco, you'll have the opportunity to work with talented colleagues, contribute to meaningful projects, and make a difference in the hospitality industry.
How to Apply
If you are a motivated and customer-focused individual with a desire to grow your career in the hospitality industry, we encourage you to apply for the Customer Service Representative position at Sysco Guest Worldwide. Please submit your resume and a cover letter highlighting your relevant experience and qualifications through our online application portal. We look forward to reviewing your application and potentially welcoming you to our team!
FAQ
- What are the essential skills for this role?
Essential skills include customer service, order processing, communication, problem-solving, and time management.
- What qualifications are required for this position?
A high school diploma or equivalent and proven customer service experience are required.
- What are the primary responsibilities of a Customer Service Representative?
Primary responsibilities include answering calls, processing orders, managing invoices, and resolving customer inquiries.
- What benefits does Sysco Guest Worldwide offer?
Sysco offers comprehensive health insurance, paid time off, a 401(k) plan, and employee discounts.
- What is the estimated salary range for this position?
The estimated salary range is $35,000 to $45,000 annually.
- What career opportunities are available at Sysco?
Career paths include Senior Customer Service Representative, Team Lead, and Customer Service Manager.
- What is the company culture like at Sysco?
Sysco fosters a culture of teamwork, respect, and innovation.
- Is this a remote position?
Yes, this is a remote position for the East Coast territory.
- How can I apply for this position?
You can apply through our online application portal by submitting your resume and cover letter.
- What is Sysco Guest Worldwide?
Sysco Guest Worldwide is a leading global manufacturer and distributor to the Travel and Leisure industry, providing products to over 25,000 hotels in 109 countries.
Locations
- Grove City, Ohio, United States (Remote)
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Order processingintermediate
- Communication skillsintermediate
- Problem-solvingintermediate
- Time managementintermediate
- Attention to detailintermediate
- Active listeningintermediate
- Conflict resolutionintermediate
- Adaptabilityintermediate
- Product knowledgeintermediate
- Sales supportintermediate
- Data entryintermediate
- Computer proficiencyintermediate
- CRM softwareintermediate
- Email etiquetteintermediate
- Telephone etiquetteintermediate
- Inventory managementintermediate
- Return processingintermediate
- Invoicingintermediate
- Order trackingintermediate
Required Qualifications
- High school diploma or equivalent (experience)
- Proven customer service experience (experience)
- Excellent communication and interpersonal skills (experience)
- Proficiency in computer applications (experience)
- Ability to multitask and prioritize tasks (experience)
- Strong problem-solving skills (experience)
- Ability to work independently and as part of a team (experience)
- Experience with order processing and invoicing (experience)
- Knowledge of hotel and operational supplies (preferred) (experience)
- Familiarity with CRM software (preferred) (experience)
- Ability to handle customer inquiries and complaints effectively (experience)
- Strong attention to detail and accuracy (experience)
Responsibilities
- Answer incoming calls and emails from Territory Managers (TMs)
- Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc.
- Provide customers with order history information (i.e., item #, quantity, etc.) and pricing
- Process orders (including new, cancellation, or additions to current order)
- Handle invoices and credits/returns
- Respond to customer inquiries promptly and professionally
- Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc.
- Manage back orders, checking ETA and availability of stock
- Determine if shipment can wait, needs to be pulled from another Distribution Center, or substituted with a replacement item
- Research and obtain ETA, proof of delivery, shipment tracking, and information on returns and other requests as needed
- Prepare and send customer order acknowledgments
- Inform TM and customer of standard procedures, order status, and/or resolution of problems, if applicable
- Follow up, either verbally or in writing, to ensure proper customer satisfaction
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (PTO) including vacation, sick leave, and holidays
- general: 401(k) retirement plan with company match
- general: Employee stock purchase plan
- general: Life insurance
- general: Disability insurance
- general: Flexible spending accounts (FSA)
- general: Health savings accounts (HSA)
- general: Wellness programs
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Employee discounts on Sysco products and services
- general: Opportunities for career advancement within the company
- general: Remote work options (as applicable)
- general: Supportive and inclusive work environment
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now! @ Sysco.
Related Books and Jobs