Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now!
Sysco
Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now!
Job Description
Customer Service Representative - Remote Opportunity at Sysco Guest Worldwide
Are you a customer-focused individual with a passion for providing excellent service? Do you thrive in a remote work environment and enjoy problem-solving? If so, Sysco Guest Worldwide has an exciting opportunity for you as a Customer Service Representative!
Role Overview
As a Customer Service Representative, you will be the primary point of contact for Territory Managers (TMs) and customers, providing support and assistance with their orders and inquiries. You will play a crucial role in ensuring customer satisfaction by resolving issues, providing accurate information, and processing orders efficiently. This is a remote position, allowing you to work from the comfort of your own home while contributing to a global leader in the travel and leisure industry.
A Day in the Life
Here's a glimpse into what your day might look like as a Customer Service Representative at Sysco Guest Worldwide:
- Start your day by checking your email and phone for any urgent requests or inquiries from TMs or customers.
- Answer incoming calls and emails, providing timely and accurate information about order status, ETAs, and product availability.
- Process new orders, cancellations, and additions to existing orders, ensuring all details are entered correctly into the system.
- Investigate and resolve customer issues related to shipping, delivery, and product quality.
- Manage back orders by checking ETAs and coordinating with the distribution center to find suitable replacements or alternative solutions.
- Enter and update vendor drop ship orders, ensuring all necessary information is included.
- Prepare and send customer order acknowledgments to confirm order details and estimated delivery dates.
- Follow up with customers to ensure their satisfaction and address any remaining concerns.
- Collaborate with other departments, such as sales, logistics, and finance, to resolve complex issues and improve processes.
- Continuously update your knowledge of Sysco Guest Worldwide products and services to better assist customers.
Why Grove City, Ohio?
While this is a remote position, it is based in Grove City, Ohio, a vibrant and growing community with a strong business presence. Grove City offers a high quality of life, with affordable housing, excellent schools, and a variety of recreational activities. The city is conveniently located near Columbus, providing access to a wide range of cultural and entertainment options.
Sysco Guest Worldwide has a significant presence in Grove City, and this role offers the opportunity to be part of a thriving team in a supportive and collaborative environment. Although remote, the company values local community ties and supports various initiatives within the Grove City area.
Career Path
Sysco Guest Worldwide is committed to providing opportunities for career growth and advancement. As a Customer Service Representative, you can progress through various levels within the customer service department, taking on more responsibilities and leadership roles. You can also explore opportunities in other areas of the company, such as sales, marketing, or operations, depending on your interests and skills.
Sysco offers comprehensive training and development programs to help employees enhance their skills and advance their careers. The company also encourages employees to pursue certifications and further education to stay up-to-date with industry trends and best practices.
Salary and Benefits
The estimated salary range for this position is $35,000 to $45,000 per year, depending on experience and qualifications. In addition to a competitive salary, Sysco Guest Worldwide offers a comprehensive benefits package, including:
- Health insurance (medical, dental, vision)
- Paid time off (PTO) including vacation, sick leave, and holidays
- 401(k) retirement plan with company match
- Employee stock purchase plan
- Life insurance and disability coverage
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Employee assistance program (EAP)
- Opportunities for professional development and training
- Employee discounts on Sysco products and services
- Tuition reimbursement program
Sysco Culture
Sysco is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company embraces diversity in backgrounds, perspectives, and experiences, and believes that a diverse workforce leads to better innovation and business outcomes.
Sysco also emphasizes teamwork, collaboration, and continuous improvement. The company encourages employees to share their ideas and feedback to improve processes and enhance customer satisfaction.
How to Apply
If you are a motivated and customer-focused individual seeking a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative position at Sysco Guest Worldwide. To apply, please submit your resume and cover letter through the Sysco careers website.
Frequently Asked Questions (FAQ)
-
What are the essential functions of this role?
The essential functions include answering customer and TM inquiries, processing orders, managing back orders, and resolving customer issues.
-
What skills are necessary for success in this role?
Strong communication, problem-solving, and time management skills are crucial. Proficiency in computer systems and software is also essential.
-
What is the work environment like?
This is a remote position, so you will work from your home office. Sysco provides the necessary equipment and support to ensure a productive work environment.
-
What opportunities are there for advancement?
Sysco offers various career paths and opportunities for advancement within the customer service department and other areas of the company.
-
What is the company culture like?
Sysco fosters a diverse, inclusive, and collaborative work environment where employees are valued and respected.
-
Is there a training period for this role?
Yes, Sysco provides comprehensive training to ensure you have the knowledge and skills to succeed in your role.
-
What type of equipment is provided for the role?
Sysco provides a computer, headset, and other necessary equipment for your home office setup.
-
How is performance evaluated in this role?
Performance is evaluated based on metrics such as customer satisfaction, order accuracy, and response time.
-
What is the dress code for remote work?
While working remotely, professional attire is expected for video conferences or when representing Sysco.
-
Who do I contact if I have questions about my application?
You can contact the Sysco HR department for any questions regarding your application status.
Locations
- Grove City, Ohio, United States (Remote)
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Communication skills (written and verbal)intermediate
- Problem-solvingintermediate
- Order processingintermediate
- Data entryintermediate
- Vendor managementintermediate
- Inventory managementintermediate
- Time managementintermediate
- Multitaskingintermediate
- Attention to detailintermediate
- Research skillsintermediate
- Conflict resolutionintermediate
- Active listeningintermediate
- Computer skills (MS Office Suite)intermediate
- CRM software proficiencyintermediate
- Sales supportintermediate
- Teamworkintermediate
- Adaptabilityintermediate
- Patienceintermediate
- Empathyintermediate
Required Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred. (experience)
- Proven experience in a customer service role, preferably in a remote setting. (experience)
- Excellent communication skills, both written and verbal. (experience)
- Strong problem-solving and analytical abilities. (experience)
- Ability to work independently and as part of a team. (experience)
- Proficiency in using computer systems and software, including CRM and order processing systems. (experience)
- Experience with order entry, invoicing, and credit/return processes. (experience)
- Ability to handle a high volume of calls and emails in a fast-paced environment. (experience)
- Strong organizational and time-management skills. (experience)
- Ability to research and resolve customer inquiries efficiently. (experience)
- Knowledge of hotel and operational supplies is a plus. (experience)
- Familiarity with vendor drop ship processes is preferred. (experience)
Responsibilities
- Answer incoming calls and emails from Territory Managers (TMs) and customers.
- Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, and delivery issues.
- Provide customers with order history information (item number, quantity, pricing).
- Process orders, including new orders, cancellations, and additions to current orders.
- Handle invoices, credits, and returns, and respond to customer inquiries promptly.
- Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, and specifications.
- Manage back orders by checking ETA and availability of stock to determine if shipment can wait, needs to be pulled from another Distribution Center, or substituted with a replacement item.
- Research and obtain ETA, proof of delivery, shipment tracking, and information on returns and other requests as needed.
- Prepare and send customer order acknowledgments.
- Inform TMs and customers of standard procedures, order status, and problem resolutions.
- Follow up with customers verbally or in writing to ensure proper customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues and improve processes.
Benefits
- general: Competitive salary commensurate with experience.
- general: Comprehensive health insurance (medical, dental, vision).
- general: Paid time off (PTO) including vacation, sick leave, and holidays.
- general: 401(k) retirement plan with company match.
- general: Employee stock purchase plan.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSA) or health savings accounts (HSA).
- general: Employee assistance program (EAP).
- general: Opportunities for professional development and training.
- general: Remote work opportunity.
- general: Employee discounts on Sysco products and services.
- general: Tuition reimbursement program.
- general: Wellness programs.
- general: Career advancement opportunities within a global company.
- general: A supportive and inclusive work environment.
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now! @ Sysco.
Related Books and Jobs
Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now!
Sysco
Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now!
Job Description
Customer Service Representative - Remote Opportunity at Sysco Guest Worldwide
Are you a customer-focused individual with a passion for providing excellent service? Do you thrive in a remote work environment and enjoy problem-solving? If so, Sysco Guest Worldwide has an exciting opportunity for you as a Customer Service Representative!
Role Overview
As a Customer Service Representative, you will be the primary point of contact for Territory Managers (TMs) and customers, providing support and assistance with their orders and inquiries. You will play a crucial role in ensuring customer satisfaction by resolving issues, providing accurate information, and processing orders efficiently. This is a remote position, allowing you to work from the comfort of your own home while contributing to a global leader in the travel and leisure industry.
A Day in the Life
Here's a glimpse into what your day might look like as a Customer Service Representative at Sysco Guest Worldwide:
- Start your day by checking your email and phone for any urgent requests or inquiries from TMs or customers.
- Answer incoming calls and emails, providing timely and accurate information about order status, ETAs, and product availability.
- Process new orders, cancellations, and additions to existing orders, ensuring all details are entered correctly into the system.
- Investigate and resolve customer issues related to shipping, delivery, and product quality.
- Manage back orders by checking ETAs and coordinating with the distribution center to find suitable replacements or alternative solutions.
- Enter and update vendor drop ship orders, ensuring all necessary information is included.
- Prepare and send customer order acknowledgments to confirm order details and estimated delivery dates.
- Follow up with customers to ensure their satisfaction and address any remaining concerns.
- Collaborate with other departments, such as sales, logistics, and finance, to resolve complex issues and improve processes.
- Continuously update your knowledge of Sysco Guest Worldwide products and services to better assist customers.
Why Grove City, Ohio?
While this is a remote position, it is based in Grove City, Ohio, a vibrant and growing community with a strong business presence. Grove City offers a high quality of life, with affordable housing, excellent schools, and a variety of recreational activities. The city is conveniently located near Columbus, providing access to a wide range of cultural and entertainment options.
Sysco Guest Worldwide has a significant presence in Grove City, and this role offers the opportunity to be part of a thriving team in a supportive and collaborative environment. Although remote, the company values local community ties and supports various initiatives within the Grove City area.
Career Path
Sysco Guest Worldwide is committed to providing opportunities for career growth and advancement. As a Customer Service Representative, you can progress through various levels within the customer service department, taking on more responsibilities and leadership roles. You can also explore opportunities in other areas of the company, such as sales, marketing, or operations, depending on your interests and skills.
Sysco offers comprehensive training and development programs to help employees enhance their skills and advance their careers. The company also encourages employees to pursue certifications and further education to stay up-to-date with industry trends and best practices.
Salary and Benefits
The estimated salary range for this position is $35,000 to $45,000 per year, depending on experience and qualifications. In addition to a competitive salary, Sysco Guest Worldwide offers a comprehensive benefits package, including:
- Health insurance (medical, dental, vision)
- Paid time off (PTO) including vacation, sick leave, and holidays
- 401(k) retirement plan with company match
- Employee stock purchase plan
- Life insurance and disability coverage
- Flexible spending accounts (FSA) or health savings accounts (HSA)
- Employee assistance program (EAP)
- Opportunities for professional development and training
- Employee discounts on Sysco products and services
- Tuition reimbursement program
Sysco Culture
Sysco is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company embraces diversity in backgrounds, perspectives, and experiences, and believes that a diverse workforce leads to better innovation and business outcomes.
Sysco also emphasizes teamwork, collaboration, and continuous improvement. The company encourages employees to share their ideas and feedback to improve processes and enhance customer satisfaction.
How to Apply
If you are a motivated and customer-focused individual seeking a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative position at Sysco Guest Worldwide. To apply, please submit your resume and cover letter through the Sysco careers website.
Frequently Asked Questions (FAQ)
-
What are the essential functions of this role?
The essential functions include answering customer and TM inquiries, processing orders, managing back orders, and resolving customer issues.
-
What skills are necessary for success in this role?
Strong communication, problem-solving, and time management skills are crucial. Proficiency in computer systems and software is also essential.
-
What is the work environment like?
This is a remote position, so you will work from your home office. Sysco provides the necessary equipment and support to ensure a productive work environment.
-
What opportunities are there for advancement?
Sysco offers various career paths and opportunities for advancement within the customer service department and other areas of the company.
-
What is the company culture like?
Sysco fosters a diverse, inclusive, and collaborative work environment where employees are valued and respected.
-
Is there a training period for this role?
Yes, Sysco provides comprehensive training to ensure you have the knowledge and skills to succeed in your role.
-
What type of equipment is provided for the role?
Sysco provides a computer, headset, and other necessary equipment for your home office setup.
-
How is performance evaluated in this role?
Performance is evaluated based on metrics such as customer satisfaction, order accuracy, and response time.
-
What is the dress code for remote work?
While working remotely, professional attire is expected for video conferences or when representing Sysco.
-
Who do I contact if I have questions about my application?
You can contact the Sysco HR department for any questions regarding your application status.
Locations
- Grove City, Ohio, United States (Remote)
Salary
38,500 - 49,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Communication skills (written and verbal)intermediate
- Problem-solvingintermediate
- Order processingintermediate
- Data entryintermediate
- Vendor managementintermediate
- Inventory managementintermediate
- Time managementintermediate
- Multitaskingintermediate
- Attention to detailintermediate
- Research skillsintermediate
- Conflict resolutionintermediate
- Active listeningintermediate
- Computer skills (MS Office Suite)intermediate
- CRM software proficiencyintermediate
- Sales supportintermediate
- Teamworkintermediate
- Adaptabilityintermediate
- Patienceintermediate
- Empathyintermediate
Required Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred. (experience)
- Proven experience in a customer service role, preferably in a remote setting. (experience)
- Excellent communication skills, both written and verbal. (experience)
- Strong problem-solving and analytical abilities. (experience)
- Ability to work independently and as part of a team. (experience)
- Proficiency in using computer systems and software, including CRM and order processing systems. (experience)
- Experience with order entry, invoicing, and credit/return processes. (experience)
- Ability to handle a high volume of calls and emails in a fast-paced environment. (experience)
- Strong organizational and time-management skills. (experience)
- Ability to research and resolve customer inquiries efficiently. (experience)
- Knowledge of hotel and operational supplies is a plus. (experience)
- Familiarity with vendor drop ship processes is preferred. (experience)
Responsibilities
- Answer incoming calls and emails from Territory Managers (TMs) and customers.
- Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, and delivery issues.
- Provide customers with order history information (item number, quantity, pricing).
- Process orders, including new orders, cancellations, and additions to current orders.
- Handle invoices, credits, and returns, and respond to customer inquiries promptly.
- Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, and specifications.
- Manage back orders by checking ETA and availability of stock to determine if shipment can wait, needs to be pulled from another Distribution Center, or substituted with a replacement item.
- Research and obtain ETA, proof of delivery, shipment tracking, and information on returns and other requests as needed.
- Prepare and send customer order acknowledgments.
- Inform TMs and customers of standard procedures, order status, and problem resolutions.
- Follow up with customers verbally or in writing to ensure proper customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues and improve processes.
Benefits
- general: Competitive salary commensurate with experience.
- general: Comprehensive health insurance (medical, dental, vision).
- general: Paid time off (PTO) including vacation, sick leave, and holidays.
- general: 401(k) retirement plan with company match.
- general: Employee stock purchase plan.
- general: Life insurance and disability coverage.
- general: Flexible spending accounts (FSA) or health savings accounts (HSA).
- general: Employee assistance program (EAP).
- general: Opportunities for professional development and training.
- general: Remote work opportunity.
- general: Employee discounts on Sysco products and services.
- general: Tuition reimbursement program.
- general: Wellness programs.
- general: Career advancement opportunities within a global company.
- general: A supportive and inclusive work environment.
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative Careers at Sysco - Grove City, Ohio | Apply Now! @ Sysco.
Related Books and Jobs