Customer Service Representative I - FreshPoint Oahu

Role Overview

The Customer Service Representative I at FreshPoint Oahu, a Sysco company, is a vital role within our team. This position acts as a primary point of contact for our customers, providing essential support to Account Executives, Marketing Associates, and, most importantly, our valued customer base. As a CSR, you will be responsible for addressing customer needs promptly and accurately, ensuring their experience with FreshPoint Oahu is exceptional. You'll be working in a fast-paced environment, utilizing your communication and problem-solving skills to resolve issues and build strong relationships.

A Day in the Life

Imagine starting your day by reviewing incoming customer inquiries and requests. You'll answer phone calls, respond to emails, and address concerns ranging from order inquiries to delivery questions. You'll process will-call orders, provide invoice copies, and manage credit requests with precision. Throughout the day, you'll collaborate with Account Executives to ensure seamless customer service. You'll also monitor orders before the cut-off time and proactively communicate any potential issues. Managing same-day deliveries for the operating company will require quick thinking and effective coordination. No two days will be exactly alike, offering you a dynamic and engaging work experience.

Why Honolulu, Hawaii?

Honolulu, the vibrant capital of Hawaii, offers a unique blend of urban excitement and natural beauty. Living and working in Honolulu means enjoying breathtaking beaches, lush landscapes, and a diverse cultural scene. The city provides a high quality of life with access to exceptional dining, entertainment, and outdoor activities. As part of the FreshPoint Oahu team, you'll be contributing to the local community while experiencing the Aloha spirit firsthand. The demand for customer service professionals is consistent in Honolulu, providing ample opportunities for career growth.

Career Path

Sysco is committed to the professional development of its employees. The Customer Service Representative I position is an excellent starting point for a rewarding career within our organization. From this role, you can advance to roles such as Customer Service Representative II, Senior Customer Service Representative, or even explore opportunities in Account Management or Sales. Sysco offers comprehensive training programs and mentorship opportunities to help you acquire the skills and knowledge needed to succeed and advance your career. We encourage our employees to take ownership of their career paths and provide the resources to help them achieve their goals.

Salary & Benefits

The estimated salary range for the Customer Service Representative I position in Honolulu, Hawaii, is $40,000 to $55,000 per year. This range is competitive within the local market and is based on experience, skills, and qualifications. In addition to a competitive salary, Sysco offers a comprehensive benefits package, including: * Health insurance (medical, dental, and vision) * Prescription drug coverage * Company-paid life insurance * Accidental death and dismemberment (AD&D) insurance * Short-term and long-term disability insurance * Flexible spending accounts (FSAs) * Health savings account (HSA) * 401(k) retirement savings plan with company match * Paid time off (PTO) * Employee assistance program (EAP) * Employee discount program * Tuition reimbursement * Wellness programs For detailed information on Sysco's benefits, please visit [https://SyscoBenefits.com](https://SyscoBenefits.com).

Sysco Culture

At Sysco, we foster a culture of inclusivity, collaboration, and respect. We believe that our employees are our greatest asset and are committed to creating a supportive and rewarding work environment. We value diversity and embrace the unique perspectives and experiences of all our colleagues. We are committed to ethical conduct and strive to exceed customer expectations in everything we do. Our core values include integrity, teamwork, excellence, and customer focus. We encourage innovation and empower our employees to make a difference.

How to Apply

If you are a motivated and customer-focused individual with a passion for providing exceptional service, we encourage you to apply for the Customer Service Representative I position at FreshPoint Oahu. To apply, please submit your resume and cover letter through the Sysco careers website. Be sure to highlight your relevant experience, skills, and qualifications. We carefully review all applications and will contact qualified candidates to schedule an interview. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

**1. What is FreshPoint Oahu?** FreshPoint Oahu is a Sysco company specializing in providing fresh produce to foodservice establishments in Oahu, Hawaii. **2. What are the key responsibilities of a Customer Service Representative I?** The key responsibilities include answering customer inquiries, processing orders, resolving issues, and providing support to Account Executives. **3. What qualifications are required for this position?** The required qualifications include a high school diploma or equivalent and one year of prior customer support experience. **4. What skills are important for success in this role?** Important skills include communication, problem-solving, time management, and proficiency in MS Office. **5. What is the salary range for this position?** The estimated salary range is $40,000 to $55,000 per year, depending on experience and qualifications. **6. What benefits does Sysco offer?** Sysco offers a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and more. **7. What is the work environment like at Sysco?** Sysco fosters a culture of inclusivity, collaboration, and respect. **8. What opportunities are there for career advancement?** Sysco offers various opportunities for career advancement, including promotions to higher-level customer service roles or positions in other departments. **9. How can I apply for this position?** You can apply by submitting your resume and cover letter through the Sysco careers website. **10. Is this position remote?** No, this position is located in Honolulu, Hawaii, and requires on-site work.