Role Overview

The Customer Service Representative I at FreshPoint Maui, a Sysco subsidiary, is a critical role responsible for providing exceptional support to both sales colleagues and customers. As the first point of contact, the representative ensures client satisfaction by addressing inquiries, resolving concerns, and offering tailored solutions within the specialty sales sector. This position demands effective communication, strong problem-solving skills, and a deep understanding of customer needs. The representative works closely with sales teams, departments, and distribution partners to streamline processes and maximize sales opportunities.

A Day in the Life

A typical day for a Customer Service Representative I involves:

• Answering incoming phone calls and addressing customer inquiries promptly and professionally.
• Processing customer orders, including will-call orders, and ensuring accuracy.
• Providing customers with invoice copies and handling credit requests efficiently.
• Maintaining and updating call lists and order edit reports.
• Assisting with new customer onboarding, ensuring a smooth transition.
• Resolving customer concerns by coordinating with interdepartmental staff and sales colleagues.
• Providing support for transportation and routing inquiries related to deliveries.
• Continuously developing knowledge of the organization's products and services to better assist customers.
• Participating in training and development opportunities to enhance customer service skills.
• Adapting to changing demands in a fast-paced, customer-focused environment.

Why Kahului, Hawaii?

Kahului, located on the island of Maui, Hawaii, offers a unique blend of professional opportunities and a relaxed island lifestyle. Working at FreshPoint Maui in Kahului provides the chance to contribute to a thriving local economy while enjoying the natural beauty of the island. With its stunning beaches, vibrant culture, and strong sense of community, Kahului offers an exceptional quality of life.

Career Path

The Customer Service Representative I role is an excellent starting point for a career within Sysco. Potential career paths include:

• Customer Service Representative II/III: Progress to higher-level roles with increased responsibilities and expertise.
• Sales Support Specialist: Transition to a role focused on providing dedicated support to sales teams.
• Account Manager: Advance to managing and growing relationships with key accounts.
• Team Lead/Supervisor: Take on leadership responsibilities, overseeing a team of customer service representatives.
• Training Specialist: Focus on developing and delivering training programs to enhance customer service skills across the organization.

Salary & Benefits

The compensation range for this position is competitive and compliant with state-specific laws. Factors such as skills, experience, and qualifications will determine the actual rate of pay. In addition to a competitive salary, Sysco offers a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Vacation days, paid time off (PTO), and company holidays.
• Retirement Plan: 401(k) retirement plan with company match.
• Employee Stock Purchase Plan: Opportunity to participate in the Employee Stock Purchase Plan (ESPP).
• Insurance: Life insurance and disability insurance (short-term and long-term).
• Flexible Spending Accounts: Flexible spending accounts (FSA).
• Health Savings Accounts: Health savings accounts (HSA).
• Employee Assistance Program: Access to an Employee Assistance Program (EAP).
• Wellness Programs: Participation in wellness programs.
• Tuition Reimbursement: Tuition reimbursement for eligible employees.
• Employee Discounts: Employee discounts on Sysco products.

Sysco Culture

Sysco is committed to creating a diverse and inclusive workplace where all colleagues feel valued and respected. The company fosters a culture of teamwork, collaboration, and continuous improvement. Sysco emphasizes professional development and provides opportunities for colleagues to grow and advance in their careers. With a strong focus on customer satisfaction and community involvement, Sysco provides a rewarding and fulfilling work environment.

How to Apply

Interested candidates are encouraged to apply online through the Sysco careers website. Please submit a resume and cover letter highlighting your relevant experience and qualifications. Ensure that your application demonstrates your strong customer service skills, attention to detail, and ability to thrive in a fast-paced environment.

Frequently Asked Questions (FAQs)

1. What are the key responsibilities of a Customer Service Representative I?

   The key responsibilities include handling customer inquiries, processing orders, resolving concerns, and providing support to sales colleagues.

2. What qualifications are required for this position?

   A high school diploma or equivalent is required, along with one year of prior outside foodservice sales coordination or customer support experience. Strong communication and problem-solving skills are also essential.

3. What skills are important for success in this role?

   Important skills include strong verbal and written communication, problem-solving proficiency, attention to detail, and the ability to manage multiple tasks simultaneously.

4. What opportunities for career advancement are available at Sysco?

   Sysco offers numerous career advancement opportunities, including roles such as Customer Service Representative II/III, Sales Support Specialist, Account Manager, and Team Lead/Supervisor.

5. What is the work environment like at FreshPoint Maui?

   The work environment is fast-paced and customer-focused, requiring adaptability and resilience. Sysco fosters a culture of teamwork and continuous improvement.

6. What benefits does Sysco offer its employees?

   Sysco offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) retirement plan, employee stock purchase plan, and tuition reimbursement.

7. How does Sysco support employee development?

   Sysco provides ongoing training and development opportunities to help employees build skills and enhance performance. The company also offers tuition reimbursement for eligible employees.

8. What is the company culture like at Sysco?

   Sysco is committed to creating a diverse and inclusive workplace where all colleagues feel valued and respected. The company fosters a culture of teamwork, collaboration, and continuous improvement.

9. How can I apply for the Customer Service Representative I position?

   Interested candidates can apply online through the Sysco careers website by submitting a resume and cover letter highlighting relevant experience and qualifications.

10. What is FreshPoint Maui?

    FreshPoint Maui is a subsidiary of Sysco, specializing in providing fresh produce and related products to foodservice customers in the Maui area.