Customer Service Representative at Sysco SYGMA Southern California

Role Overview

As a Customer Service Representative (CSR) at Sysco SYGMA Southern California, you are the primary point of contact for our valued customers and Account Executives (AEs). Your role is crucial in ensuring customer satisfaction by providing timely and accurate support, resolving issues efficiently, and maintaining strong relationships. You will handle a variety of tasks, from answering inquiries and processing orders to managing deliveries and resolving complaints. Your ability to communicate effectively, problem-solve quickly, and work collaboratively will contribute significantly to the success of our operations.

Day in the Life

A typical day for a Customer Service Representative at Sysco SYGMA Southern California involves a mix of responding to customer inquiries, processing orders, and resolving issues. You will start your day by checking for any urgent requests or unresolved issues from the previous day. Throughout the day, you will:

• Answer incoming calls and emails from customers, addressing their concerns and providing solutions.
• Process customer orders accurately and efficiently.
• Handle transportation and routing questions related to deliveries.
• Process will-call orders and provide customers with invoice copies.
• Manage and resolve customer complaints, escalating complex issues as needed.
• Maintain call lists and monitor orders before cut-off times.
• Communicate with AEs to keep them informed of customer interactions and potential issues.
• Manage same-day delivery requests for the Operating Company (OPCO).
• Perform other duties as directed by your supervisor.

You will also spend time updating customer records, documenting interactions in the CRM system, and participating in training sessions to enhance your product knowledge and customer service skills. Your goal is to ensure that every customer interaction is positive and contributes to building long-term relationships.

Why Lancaster, California

Lancaster, California, offers a unique blend of affordability, community spirit, and access to outdoor activities. Located in the Antelope Valley, Lancaster provides a more relaxed pace of life compared to larger metropolitan areas. The cost of living is relatively lower, making it an attractive place to live and work. The city has a growing job market, particularly in sectors like aerospace, healthcare, and logistics. Lancaster also boasts a strong sense of community, with numerous local events, festivals, and farmers markets.

For outdoor enthusiasts, Lancaster offers easy access to hiking trails, state parks, and natural reserves. The nearby Antelope Valley Poppy Reserve is a popular destination for wildflower viewing in the spring. Additionally, Lancaster is within driving distance of Los Angeles, offering residents the opportunity to enjoy the amenities of a major city while maintaining a quieter home base.

Career Path

Starting as a Customer Service Representative at Sysco SYGMA Southern California provides a solid foundation for career advancement within the company. With experience and demonstrated performance, you can progress to roles with increased responsibility and complexity. Potential career paths include:

• Senior Customer Service Representative: Handling more complex customer issues, mentoring junior CSRs, and assisting with training.
• Account Executive: Managing a portfolio of customer accounts, developing relationships, and driving sales growth.
• Customer Service Supervisor: Overseeing a team of CSRs, ensuring service standards are met, and providing coaching and support.
• Operations Manager: Managing operational aspects of customer service, including process improvement, resource allocation, and performance monitoring.
• Sales Manager: Leading a sales team, developing sales strategies, and achieving sales targets.

Sysco is committed to employee development and provides opportunities for training, mentoring, and leadership development. By demonstrating a strong work ethic, a commitment to customer satisfaction, and a desire to learn, you can build a successful and rewarding career at Sysco.

Salary & Benefits

The compensation range for a Customer Service Representative at Sysco SYGMA Southern California is estimated to be between $35,000 and $48,000 per year. The actual salary will depend on your skills, experience, and qualifications.

In addition to a competitive salary, Sysco offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick, holidays)
• 401(k) retirement plan with company match
• Employee stock purchase plan
• Life insurance
• Disability insurance
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Employee assistance program (EAP)
• Tuition reimbursement
• Career development opportunities
• Employee discounts on Sysco products

Sysco’s benefits are designed to support your health, well-being, and financial security, providing you with peace of mind and allowing you to focus on your career goals.

Sysco Culture

Sysco is a company built on a foundation of integrity, respect, and customer focus. We are committed to providing our customers with the highest quality products and services, and we believe that our employees are our greatest asset. Our culture is one of teamwork, collaboration, and continuous improvement. We encourage our employees to take initiative, share ideas, and contribute to the success of the company.

We are also committed to diversity and inclusion, and we believe that a diverse workforce is essential to our success. We value the unique perspectives and experiences of our employees, and we provide a supportive and inclusive environment where everyone can thrive.

Sysco is a company where you can grow personally and professionally, contribute to a dynamic organization, and serve others in a manner that exceeds their expectations.

How to Apply

To apply for the Customer Service Representative position at Sysco SYGMA Southern California, please visit our careers website at [Sysco Careers Link]. You can search for the position by job title or location. Be sure to submit your resume and a cover letter highlighting your relevant experience and qualifications.

We review applications on a rolling basis and will contact qualified candidates for an interview. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Customer Service Representative?
   Key responsibilities include answering customer inquiries, processing orders, managing deliveries, resolving complaints, and maintaining customer records.
2. What qualifications are required for this position?
   A high school diploma or equivalent and 1 year of customer support experience are required. Previous call center experience is preferred.
3. What skills are important for a Customer Service Representative?
   Important skills include communication, problem-solving, time management, and proficiency in MS Office.
4. What is the salary range for this position?
   The estimated salary range is $35,000 to $48,000 per year, depending on experience and qualifications.
5. What benefits does Sysco offer?
   Sysco offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, and tuition reimbursement.
6. What is the career path for a Customer Service Representative?
   Potential career paths include Senior CSR, Account Executive, Customer Service Supervisor, and Operations Manager.
7. What is the work environment like at Sysco?
   Sysco has a collaborative and supportive work environment with a focus on teamwork and customer satisfaction.
8. How can I apply for this position?
   You can apply through the Sysco careers website.
9. Is this position full-time?
   Yes, this is a full-time position.
10. What opportunities are there for professional development?
    Sysco offers various training programs and career development opportunities to help employees grow and advance within the company.