Customer Service Representative Careers at Sysco - Modesto, California | Apply Now!
Sysco
Customer Service Representative Careers at Sysco - Modesto, California | Apply Now!
Job Description
Customer Service Representative at Sysco - Modesto, CA
Role Overview
As a Customer Service Representative at Sysco FreshPoint Central California in Modesto, you will play a critical role in maintaining and increasing our market share by ensuring customer satisfaction. You will be the primary point of contact for our customers, addressing their needs, resolving their issues, and proactively identifying opportunities to enhance their experience. This position requires a strong understanding of our products and services, excellent communication skills, and the ability to build and maintain strong relationships with both customers and internal teams.
Day in the Life
Your day will be dynamic and varied, involving tasks such as:
- Answering customer inquiries via phone, email, and other communication channels.
- Processing orders accurately and efficiently using our computer systems.
- Troubleshooting and resolving customer complaints and issues in a timely manner.
- Proactively reaching out to customers to check on their satisfaction and identify potential needs.
- Collaborating with sales, operations, and other internal teams to ensure seamless customer service.
- Maintaining accurate customer records and documentation.
- Identifying and recommending new products and services to customers based on their needs.
- Staying up-to-date on product knowledge and industry trends.
- Participating in team meetings and training sessions.
- Adhering to company policies and procedures.
Why Modesto, California?
Modesto, California, offers a unique blend of small-town charm and big-city amenities. Located in the heart of the Central Valley, Modesto boasts a thriving agricultural industry, a vibrant arts and culture scene, and a strong sense of community. With its affordable cost of living, excellent schools, and abundance of outdoor recreational opportunities, Modesto is a great place to live and work. Furthermore, being part of Sysco FreshPoint Central California means you are joining a team that is committed to serving the local community and providing high-quality products to our customers.
Career Path
Sysco is committed to providing opportunities for growth and advancement. The Customer Service Representative role is an excellent starting point for a rewarding career with Sysco. With experience and demonstrated success, you can advance to positions such as:
- Senior Customer Service Representative
- Customer Service Team Lead
- Account Manager
- Sales Representative
- Customer Service Supervisor
Sysco also offers a variety of training and development programs to help you enhance your skills and advance your career.
Salary & Benefits
The estimated annual salary range for this position is $35,000 to $55,000, commensurate with experience and qualifications. Sysco also offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (vacation, sick, holidays)
- 401(k) retirement plan with company match
- Employee stock purchase plan
- Life insurance
- Disability insurance
- Health savings account (HSA)
- Flexible spending account (FSA)
- Employee assistance program (EAP)
- Tuition reimbursement
- Professional development opportunities
- Wellness programs
- Employee discount programs
Sysco Culture
Sysco is a company that values its employees and is committed to creating a positive and supportive work environment. We believe in teamwork, collaboration, and open communication. We encourage our employees to be innovative, take initiative, and contribute their ideas. We also believe in giving back to the communities we serve.
How to Apply
If you are a motivated and customer-focused individual with a passion for providing excellent service, we encourage you to apply for the Customer Service Representative position at Sysco FreshPoint Central California in Modesto. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Customer Service Representative at Sysco?
Key responsibilities include handling customer inquiries, processing orders, resolving complaints, and building strong customer relationships.
- What qualifications are required for this position?
A high school diploma or GED is required. One year of experience in sales or customer service is preferred, along with proficiency in MS Office.
- What is the salary range for this role?
The estimated annual salary range is $35,000 to $55,000, depending on experience.
- What benefits does Sysco offer?
Sysco offers a comprehensive benefits package, including health insurance, paid time off, 401(k), and employee stock purchase plan.
- What is the career path for a Customer Service Representative at Sysco?
With experience, you can advance to positions such as Senior Customer Service Representative, Team Lead, Account Manager, or Sales Representative.
- What is the work environment like at Sysco?
Sysco fosters a positive and supportive work environment that values teamwork, collaboration, and innovation.
- Is there opportunity for professional development at Sysco?
Yes, Sysco offers a variety of training and development programs to help employees enhance their skills and advance their careers.
- What is Sysco's commitment to diversity and inclusion?
Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
- What is the application process for this position?
To apply, submit your resume and cover letter through our online application portal.
- Who is FreshPoint Central California?
Sysco FreshPoint Central California is the specialty produce arm of Sysco, offering high-quality produce and exceptional service to our customers in the Central California region.
Locations
- Modesto, California, United States
Salary
38,500 - 60,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Salesintermediate
- Order processingintermediate
- Communication skills (verbal and written)intermediate
- Data entry (numeric and alpha-numeric)intermediate
- Microsoft Office Suite (Word, Excel, Outlook)intermediate
- Problem-solvingintermediate
- Time managementintermediate
- Attention to detailintermediate
- Interpersonal skillsintermediate
- Product knowledgeintermediate
- Account managementintermediate
- Relationship buildingintermediate
- Teamworkintermediate
- Adaptabilityintermediate
Required Qualifications
- Pursues knowledge, education, training, and development opportunities. (experience)
- Shares expertise with others. (experience)
- Provides excellent customer service to internal and external customers. (experience)
- Solicits internal and external customer feedback to improve service and processes. (experience)
- Responds promptly to requests for service and assistance. (experience)
- Maintains confidentiality of sensitive information. (experience)
- Actively participates in meetings, presentations, and demonstrations. (experience)
- Ability to read, comprehend, and analyze written information. (experience)
- High school diploma or general education degree (GED) required. (experience)
- One (1) year minimum experience in sales and/or customer service position preferred. (experience)
- Specialty food, specialty business, and/or culinary experience preferred. (experience)
- Working knowledge of MS Office (Word, Excel, and Outlook). (experience)
- Strong numeric and alpha-numeric data entry skills. (experience)
- Proven ability to communicate effectively in a positive manner both verbally and in writing. (experience)
- Attention to detail, accuracy, effectiveness, and efficiency. (experience)
Responsibilities
- Identify customer and department needs and satisfy them effectively.
- Maintain and develop assigned customer base.
- Acquire working knowledge of all products and categories to drive penetration of existing accounts.
- Cross-train and foster solid working relationships within department and with other departments.
- Input orders into computer system accurately and efficiently.
- Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
- Responsible for creating and maintaining necessary company and customer files.
- Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
- Support company sales and gross profit projections and goals as needed.
- Adhere to operational procedures and company policies.
- Attend meetings as scheduled and actively participate.
- Work collaboratively with the sales team to achieve common goals.
- Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
- Attends department sales meetings, as scheduled, and participates in other activities as requested.
- Working different days, hours and overtime may be needed occasionally.
- Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
- Perform other duties as required to support the team and company objectives.
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick, holidays)
- general: 401(k) retirement plan with company match
- general: Employee stock purchase plan
- general: Life insurance
- general: Disability insurance
- general: Health savings account (HSA)
- general: Flexible spending account (FSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Wellness programs
- general: Employee discount programs
- general: Career advancement opportunities within a large and stable company
- general: Positive and supportive work environment
- general: Opportunity to work with a diverse and talented team
- general: Chance to make a significant impact on the success of the company
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative Careers at Sysco - Modesto, California | Apply Now! @ Sysco.
Related Books and Jobs
Customer Service Representative Careers at Sysco - Modesto, California | Apply Now!
Sysco
Customer Service Representative Careers at Sysco - Modesto, California | Apply Now!
Job Description
Customer Service Representative at Sysco - Modesto, CA
Role Overview
As a Customer Service Representative at Sysco FreshPoint Central California in Modesto, you will play a critical role in maintaining and increasing our market share by ensuring customer satisfaction. You will be the primary point of contact for our customers, addressing their needs, resolving their issues, and proactively identifying opportunities to enhance their experience. This position requires a strong understanding of our products and services, excellent communication skills, and the ability to build and maintain strong relationships with both customers and internal teams.
Day in the Life
Your day will be dynamic and varied, involving tasks such as:
- Answering customer inquiries via phone, email, and other communication channels.
- Processing orders accurately and efficiently using our computer systems.
- Troubleshooting and resolving customer complaints and issues in a timely manner.
- Proactively reaching out to customers to check on their satisfaction and identify potential needs.
- Collaborating with sales, operations, and other internal teams to ensure seamless customer service.
- Maintaining accurate customer records and documentation.
- Identifying and recommending new products and services to customers based on their needs.
- Staying up-to-date on product knowledge and industry trends.
- Participating in team meetings and training sessions.
- Adhering to company policies and procedures.
Why Modesto, California?
Modesto, California, offers a unique blend of small-town charm and big-city amenities. Located in the heart of the Central Valley, Modesto boasts a thriving agricultural industry, a vibrant arts and culture scene, and a strong sense of community. With its affordable cost of living, excellent schools, and abundance of outdoor recreational opportunities, Modesto is a great place to live and work. Furthermore, being part of Sysco FreshPoint Central California means you are joining a team that is committed to serving the local community and providing high-quality products to our customers.
Career Path
Sysco is committed to providing opportunities for growth and advancement. The Customer Service Representative role is an excellent starting point for a rewarding career with Sysco. With experience and demonstrated success, you can advance to positions such as:
- Senior Customer Service Representative
- Customer Service Team Lead
- Account Manager
- Sales Representative
- Customer Service Supervisor
Sysco also offers a variety of training and development programs to help you enhance your skills and advance your career.
Salary & Benefits
The estimated annual salary range for this position is $35,000 to $55,000, commensurate with experience and qualifications. Sysco also offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Paid time off (vacation, sick, holidays)
- 401(k) retirement plan with company match
- Employee stock purchase plan
- Life insurance
- Disability insurance
- Health savings account (HSA)
- Flexible spending account (FSA)
- Employee assistance program (EAP)
- Tuition reimbursement
- Professional development opportunities
- Wellness programs
- Employee discount programs
Sysco Culture
Sysco is a company that values its employees and is committed to creating a positive and supportive work environment. We believe in teamwork, collaboration, and open communication. We encourage our employees to be innovative, take initiative, and contribute their ideas. We also believe in giving back to the communities we serve.
How to Apply
If you are a motivated and customer-focused individual with a passion for providing excellent service, we encourage you to apply for the Customer Service Representative position at Sysco FreshPoint Central California in Modesto. To apply, please submit your resume and cover letter through our online application portal. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Customer Service Representative at Sysco?
Key responsibilities include handling customer inquiries, processing orders, resolving complaints, and building strong customer relationships.
- What qualifications are required for this position?
A high school diploma or GED is required. One year of experience in sales or customer service is preferred, along with proficiency in MS Office.
- What is the salary range for this role?
The estimated annual salary range is $35,000 to $55,000, depending on experience.
- What benefits does Sysco offer?
Sysco offers a comprehensive benefits package, including health insurance, paid time off, 401(k), and employee stock purchase plan.
- What is the career path for a Customer Service Representative at Sysco?
With experience, you can advance to positions such as Senior Customer Service Representative, Team Lead, Account Manager, or Sales Representative.
- What is the work environment like at Sysco?
Sysco fosters a positive and supportive work environment that values teamwork, collaboration, and innovation.
- Is there opportunity for professional development at Sysco?
Yes, Sysco offers a variety of training and development programs to help employees enhance their skills and advance their careers.
- What is Sysco's commitment to diversity and inclusion?
Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected.
- What is the application process for this position?
To apply, submit your resume and cover letter through our online application portal.
- Who is FreshPoint Central California?
Sysco FreshPoint Central California is the specialty produce arm of Sysco, offering high-quality produce and exceptional service to our customers in the Central California region.
Locations
- Modesto, California, United States
Salary
38,500 - 60,500 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Salesintermediate
- Order processingintermediate
- Communication skills (verbal and written)intermediate
- Data entry (numeric and alpha-numeric)intermediate
- Microsoft Office Suite (Word, Excel, Outlook)intermediate
- Problem-solvingintermediate
- Time managementintermediate
- Attention to detailintermediate
- Interpersonal skillsintermediate
- Product knowledgeintermediate
- Account managementintermediate
- Relationship buildingintermediate
- Teamworkintermediate
- Adaptabilityintermediate
Required Qualifications
- Pursues knowledge, education, training, and development opportunities. (experience)
- Shares expertise with others. (experience)
- Provides excellent customer service to internal and external customers. (experience)
- Solicits internal and external customer feedback to improve service and processes. (experience)
- Responds promptly to requests for service and assistance. (experience)
- Maintains confidentiality of sensitive information. (experience)
- Actively participates in meetings, presentations, and demonstrations. (experience)
- Ability to read, comprehend, and analyze written information. (experience)
- High school diploma or general education degree (GED) required. (experience)
- One (1) year minimum experience in sales and/or customer service position preferred. (experience)
- Specialty food, specialty business, and/or culinary experience preferred. (experience)
- Working knowledge of MS Office (Word, Excel, and Outlook). (experience)
- Strong numeric and alpha-numeric data entry skills. (experience)
- Proven ability to communicate effectively in a positive manner both verbally and in writing. (experience)
- Attention to detail, accuracy, effectiveness, and efficiency. (experience)
Responsibilities
- Identify customer and department needs and satisfy them effectively.
- Maintain and develop assigned customer base.
- Acquire working knowledge of all products and categories to drive penetration of existing accounts.
- Cross-train and foster solid working relationships within department and with other departments.
- Input orders into computer system accurately and efficiently.
- Via telephone and other media, sell all major product categories through the presentation of new products, services, ideas, uses, and applications to meet all established sales and profit objectives.
- Responsible for creating and maintaining necessary company and customer files.
- Responsible for managing daily tasks and reports related to order processing, shipments, deliveries, customer needs, and others as assigned.
- Support company sales and gross profit projections and goals as needed.
- Adhere to operational procedures and company policies.
- Attend meetings as scheduled and actively participate.
- Work collaboratively with the sales team to achieve common goals.
- Advance education and knowledge of products, company, and industry through assigned and self-directed internal courses, meetings, and other resources.
- Attends department sales meetings, as scheduled, and participates in other activities as requested.
- Working different days, hours and overtime may be needed occasionally.
- Adhere to all applicable GMP (Good Manufacturing Practice), personal hygiene, and SQF (Safe Quality Food) policies and procedures
- Perform other duties as required to support the team and company objectives.
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Paid time off (vacation, sick, holidays)
- general: 401(k) retirement plan with company match
- general: Employee stock purchase plan
- general: Life insurance
- general: Disability insurance
- general: Health savings account (HSA)
- general: Flexible spending account (FSA)
- general: Employee assistance program (EAP)
- general: Tuition reimbursement
- general: Professional development opportunities
- general: Wellness programs
- general: Employee discount programs
- general: Career advancement opportunities within a large and stable company
- general: Positive and supportive work environment
- general: Opportunity to work with a diverse and talented team
- general: Chance to make a significant impact on the success of the company
Tags & Categories
Answer 10 quick questions to check your fit for Customer Service Representative Careers at Sysco - Modesto, California | Apply Now! @ Sysco.
Related Books and Jobs