## Customer Service Representative at Sysco: Join Our Team in Newport Beach, CA Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where your communication and problem-solving skills can shine? If so, Sysco is looking for a dedicated Customer Service Representative to join our team in Newport Beach, California. In this role, you will be the first point of contact for our valued customers, ensuring their needs are met with efficiency and professionalism. You'll play a vital part in supporting our sales team and fostering strong client relationships. This is an onsite position with a Monday-Friday schedule, offering a great work-life balance. ### Role Overview As a Customer Service Representative, you will be responsible for handling a variety of customer inquiries and requests. This includes answering phone calls, resolving concerns, processing orders, providing invoice copies, and assisting with credit requests. You'll also collaborate with internal departments and sales colleagues to ensure seamless service delivery. This role requires a strong understanding of Sysco's products and services, as well as the ability to adapt to changing demands. You'll need to be proactive, resourceful, and committed to providing the best possible experience for our customers. ### A Day in the Life Here's a glimpse into a typical day as a Customer Service Representative at Sysco: * **11:00 AM:** Start your day by reviewing emails and voicemails, prioritizing urgent customer requests. * **11:30 AM:** Answer incoming phone calls, addressing customer inquiries about orders, deliveries, and product information. * **12:30 PM:** Process will-call orders and provide customers with invoice copies. * **1:30 PM:** Lunch break * **2:30 PM:** Collaborate with the sales team to resolve customer issues and provide support. * **3:30 PM:** Process credit requests and maintain accurate records. * **4:30 PM:** Work on administrative tasks, such as updating call lists and managing order edit reports. * **5:30 PM:** Assist with onboarding new customers, ensuring a smooth transition. * **6:30 PM:** Participate in ongoing training and development to enhance your skills. * **7:30 PM:** Prepare for the next day by organizing tasks and prioritizing customer follow-ups. * **8:00 PM:** End of your shift ### Why Newport Beach, California? Newport Beach is a vibrant coastal city in Southern California, known for its beautiful beaches, stunning harbor, and upscale lifestyle. It offers a unique blend of professional opportunities and recreational activities, making it an ideal place to live and work. Working in Newport Beach provides access to a thriving business community, a diverse population, and a wide range of cultural and entertainment options. You'll also enjoy the beautiful weather and outdoor activities that Southern California has to offer. ### Career Path Sysco is committed to providing opportunities for growth and advancement. The Customer Service Representative role can be a stepping stone to various career paths within the company. With dedication and hard work, you can advance to positions such as: * **Senior Customer Service Representative:** Take on more complex customer issues and mentor junior team members. * **Customer Service Supervisor:** Oversee a team of representatives and ensure service quality. * **Account Manager:** Manage a portfolio of key accounts and build strong customer relationships. * **Sales Representative:** Transition into a sales role and directly contribute to revenue generation. Sysco also offers various training and development programs to help you enhance your skills and advance your career. ### Salary and Benefits Sysco offers a competitive salary and benefits package to its employees. While the exact salary for this position may vary based on experience and qualifications, the estimated range for a Customer Service Representative in Newport Beach, CA is between $40,000 and $55,000 per year. In addition to a competitive salary, Sysco provides a comprehensive benefits package that includes: * Healthcare plans (medical, dental, vision) * 401(k) retirement plan with company match * Paid time off (PTO) and holidays * Employee stock purchase plan (ESPP) * Life insurance and disability insurance * Tuition reimbursement * Employee assistance program (EAP) * Wellness programs * Employee discounts ### Sysco Culture Sysco is a company that values its employees and fosters a culture of teamwork, respect, and innovation. We are committed to providing a supportive and inclusive work environment where everyone can thrive. At Sysco, you'll have the opportunity to work with talented and passionate colleagues who are dedicated to serving our customers and making a difference in the foodservice industry. We encourage collaboration, creativity, and continuous learning. ### How to Apply If you are interested in joining our team as a Customer Service Representative in Newport Beach, CA, we encourage you to apply online through the Sysco careers website. Please submit your resume and cover letter, highlighting your relevant skills and experience. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ### Frequently Asked Questions (FAQ) **Q1: What is the work schedule for this position?** A: The work schedule is Monday-Friday, 11:00 AM - 8:00 PM PST, with a 3-month training period from 8:00 AM - 5:00 PM. **Q2: Is this a remote position?** A: No, this is a full-time onsite position located in Irvine, California. **Q3: What are the required qualifications for this role?** A: A high school diploma or equivalent, 1 year of prior customer support experience, and strong communication and problem-solving skills are required. **Q4: What are the key responsibilities of a Customer Service Representative?** A: Key responsibilities include answering phone calls, resolving customer concerns, processing orders, and providing invoice copies. **Q5: What opportunities for career advancement are available at Sysco?** A: Sysco offers various career paths, including Senior Customer Service Representative, Customer Service Supervisor, Account Manager, and Sales Representative. **Q6: What benefits does Sysco offer its employees?** A: Sysco offers a comprehensive benefits package, including healthcare plans, a 401(k) retirement plan, paid time off, and employee discounts. **Q7: What is the company culture like at Sysco?** A: Sysco fosters a culture of teamwork, respect, and innovation, with a commitment to providing a supportive and inclusive work environment. **Q8: How can I apply for this position?** A: You can apply online through the Sysco careers website by submitting your resume and cover letter. **Q9: What skills are essential for success in this role?** A: Essential skills include strong communication, problem-solving, time management, and attention to detail. **Q10: Is previous call center experience required?** A: Previous call center experience is preferred but not required.