Customer Service Representative - North Star Seafood of Orlando

Role Overview

As a Customer Service Representative (CSR) for North Star Seafood of Orlando, a division of Sysco, you will be a vital link between our valued customers and the company. This role is designed to provide comprehensive support to Account Executives, Marketing Associates, and, most importantly, our customers. Your primary focus will be addressing and resolving customer needs with speed and accuracy, ensuring their satisfaction and fostering long-term relationships. You will be the first point of contact for many customer inquiries, making a positive and professional impression while efficiently managing their requests.

Day in the Life

A typical day for a Customer Service Representative involves a diverse range of tasks centered around customer support and sales assistance. Here’s a glimpse into the daily routine:

• Answering Customer Inquiries: Responding to incoming calls and emails from customers, addressing their questions, and resolving their concerns.
• Order Management: Processing pick-up requests and managing will-call orders, ensuring timely and accurate fulfillment.
• Delivery Support: Handling inquiries related to transportation and routing of deliveries, providing updates and resolving any issues.
• Invoice and Credit Processing: Providing customers with invoice copies and processing credit requests efficiently.
• Communication: Maintaining regular communication with Account Executives (AEs) to keep them informed of customer interactions and potential issues.
• Order Monitoring: Monitoring orders before cut-off times to prevent delays or errors.
• Same-Day Delivery Management: Managing same-day delivery requests for the Operating Company (OPCO), coordinating with logistics to ensure timely delivery.
• Administrative Tasks: Maintaining call lists and performing other duties as directed by the supervisor.

Why Orlando, Florida?

Orlando, Florida, is a vibrant and growing city known for its thriving tourism industry and diverse economy. As a major hub for foodservice, Orlando offers numerous opportunities for career growth within Sysco. The city boasts a high quality of life with warm weather, beautiful scenery, and a wide range of recreational activities. Working in Orlando provides access to a diverse culinary scene, allowing you to stay connected with the latest food trends and innovations. Additionally, Florida's lack of state income tax can be a significant financial benefit for employees.

Career Path

The Customer Service Representative role is an excellent starting point for a rewarding career within Sysco. With experience and proven performance, you can advance to various roles, including:

• Senior Customer Service Representative: Taking on more complex customer issues and mentoring junior team members.
• Account Executive: Transitioning into a sales role, managing customer accounts and driving revenue growth.
• Marketing Associate: Supporting marketing initiatives and campaigns to promote Sysco's products and services.
• Team Lead: Supervising a team of Customer Service Representatives, providing guidance and support.
• Customer Service Manager: Overseeing the customer service department, developing strategies to improve customer satisfaction.

Salary and Benefits

Sysco offers a competitive salary and benefits package to its employees. The salary range for a Customer Service Representative in Orlando, Florida, typically falls between $38,000 and $55,000 per year, depending on experience and qualifications. In addition to the base salary, Sysco provides a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage to keep you and your family healthy.
• Paid Time Off: Vacation, sick leave, and holidays to ensure a healthy work-life balance.
• Retirement Plan: A 401(k) plan with a company match to help you save for the future.
• Employee Stock Purchase Plan: An opportunity to invest in Sysco's success.
• Life Insurance: Coverage to protect your loved ones.
• Disability Insurance: Protection in case of short-term or long-term disability.
• Flexible Spending Accounts: Options to set aside pre-tax dollars for healthcare and dependent care expenses.
• Employee Assistance Program: Resources to support your mental and emotional well-being.
• Wellness Programs: Initiatives to promote a healthy lifestyle.
• Tuition Reimbursement: Financial assistance for continuing education.
• Employee Discounts: Discounts on Sysco products and services.

Sysco Culture

Sysco is committed to fostering a culture of growth, opportunity, and inclusivity. We value our employees and provide them with the resources and support they need to succeed. At Sysco, you'll find:

• A collaborative work environment: Teamwork is essential to our success.
• Opportunities for professional development: We invest in our employees' growth.
• A commitment to diversity and inclusion: We celebrate our differences.
• A focus on customer satisfaction: We strive to exceed our customers' expectations.
• A strong sense of community: We give back to the communities where we live and work.

How to Apply

If you are a motivated and customer-focused individual seeking a rewarding career with a global leader in foodservice distribution, we encourage you to apply for the Customer Service Representative position at North Star Seafood of Orlando. To apply, please visit the Sysco careers website and submit your application online. Be sure to highlight your relevant experience and skills, and tell us why you're the perfect fit for our team.

Frequently Asked Questions (FAQ)

1. What is the primary responsibility of a Customer Service Representative?
   The primary responsibility is to provide direct support to Account Executives, Marketing Associates, and customers, resolving their needs quickly and accurately.
2. What qualifications are required for this position?
   A high school diploma or equivalent and one year of prior outside foodservice sales coordination or customer support experience are required.
3. What skills are important for success in this role?
   Strong telephone communication skills, the ability to work in a fast-paced environment, and proficiency in MS Office are essential.
4. What is the typical career path for a Customer Service Representative at Sysco?
   Advancement opportunities include Senior Customer Service Representative, Account Executive, Marketing Associate, Team Lead, and Customer Service Manager.
5. What benefits does Sysco offer to its employees?
   Sysco offers a comprehensive benefits package, including health insurance, paid time off, a retirement plan, and employee discounts.
6. What is the work environment like at Sysco?
   Sysco fosters a collaborative work environment with opportunities for professional development and a commitment to diversity and inclusion.
7. How can I apply for this position?
   Visit the Sysco careers website and submit your application online.
8. What is the salary range for a Customer Service Representative in Orlando?
   The salary range typically falls between $38,000 and $55,000 per year, depending on experience and qualifications.
9. Does Sysco offer tuition reimbursement?
   Yes, Sysco offers tuition reimbursement to support employees' continuing education.
10. What is Sysco's commitment to customer satisfaction?
    Sysco strives to exceed customers' expectations by providing exceptional service and support.