Customer Service Representative - SYGMA - Ruther Glen, VA

Role Overview

As a Customer Service Representative (CSR) at SYGMA Virginia, a subsidiary of Sysco, you will play a crucial role in providing exceptional support to our Account Executives, Marketing Associates, and valued customers. This position is the primary point of contact for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Your ability to effectively communicate, problem-solve, and prioritize tasks in a fast-paced environment will be essential to your success.

Day in the Life

A typical day for a CSR at SYGMA Virginia involves handling a variety of tasks, including:

• Answering incoming calls and addressing customer concerns and needs promptly and professionally.
• Processing pick-up requests efficiently and accurately.
• Handling transportation and routing inquiries, providing delivery updates, and resolving any related issues.
• Processing will-call orders according to established procedures.
• Providing customers with invoice copies upon request in a timely manner.
• Processing credits and adjustments in compliance with company policies.
• Maintaining accurate and up-to-date call lists.
• Monitoring orders before the cut-off time to ensure timely processing and prevent delays.
• Communicating regularly with Account Executives (AE) and customers to provide updates, address concerns, and build strong relationships.
• Managing same-day deliveries for the Operating Company (OPCO) to meet urgent customer needs.
• Performing other duties as directed by the Supervisor to support team objectives and contribute to overall operational efficiency.

Why Ruther Glen, Virginia?

Ruther Glen, Virginia, offers a blend of small-town charm and convenient access to larger metropolitan areas. Located in Caroline County, it provides a peaceful and affordable living environment with a strong sense of community. Its proximity to Richmond and Fredericksburg allows for easy access to diverse cultural attractions, dining options, and recreational activities. Working at SYGMA Virginia in Ruther Glen provides an opportunity to contribute to a local business while enjoying a balanced lifestyle.

Career Path

Sysco is committed to providing opportunities for career growth and advancement. The Customer Service Representative position can serve as a stepping stone to various roles within the company. Potential career paths include:

• Senior Customer Service Representative: Taking on more complex cases and mentoring junior team members.
• Account Executive: Transitioning into a sales role, managing customer accounts, and driving business growth.
• Marketing Associate: Supporting marketing initiatives and developing strategies to promote Sysco's products and services.
• Team Lead/Supervisor: Leading and managing a team of Customer Service Representatives, ensuring performance and providing guidance.
• Training Specialist: Developing and delivering training programs to enhance the skills and knowledge of customer service staff.

Salary & Benefits

The estimated salary range for a Customer Service Representative at SYGMA Virginia in Ruther Glen, VA, is $35,000 to $48,000 per year. Sysco also offers a comprehensive benefits package to its employees, including:

• Comprehensive health insurance (medical, dental, vision)
• Prescription drug coverage
• Health savings account (HSA) with employer contributions
• Flexible spending accounts (FSA) for healthcare and dependent care
• Company-paid life insurance and accidental death & dismemberment (AD&D) insurance
• Supplemental life insurance for employees, spouses, and children
• Short-term and long-term disability insurance
• Employee assistance program (EAP) for confidential counseling and support
• 401(k) retirement savings plan with company match
• Employee stock purchase plan (ESPP)
• Paid time off (PTO) for vacation, sick leave, and holidays
• Paid parental leave
• Tuition reimbursement program for continuing education
• Employee discount program for Sysco products and services

For more details on Sysco's benefits, please visit SyscoBenefits.com.

Sysco Culture

Sysco is committed to creating a diverse and inclusive work environment where all employees feel valued and respected. The company fosters a culture of teamwork, collaboration, and continuous improvement. Employees are encouraged to share their ideas, contribute to the company's success, and grow both personally and professionally. Sysco also places a strong emphasis on ethical conduct, social responsibility, and community involvement.

How to Apply

If you are a motivated and customer-focused individual with a passion for providing excellent service, we encourage you to apply for the Customer Service Representative position at SYGMA Virginia. To apply, please submit your resume and cover letter through the Sysco careers website. Be sure to highlight your relevant experience, skills, and qualifications.

FAQ

1. What are the key responsibilities of a Customer Service Representative at SYGMA Virginia?

   The key responsibilities include answering customer inquiries, processing orders, resolving issues, and providing excellent customer service.

2. What qualifications are required for this position?

   A high school diploma or equivalent is required, along with at least one year of prior customer service experience. Previous call center experience is preferred.

3. What skills are important for success in this role?

   Strong communication skills, problem-solving abilities, and proficiency in MS Office are essential.

4. What is the work environment like at SYGMA Virginia?

   The work environment is fast-paced and team-oriented. Employees are expected to work independently and collaboratively.

5. What are the opportunities for career growth at Sysco?

   Sysco offers various opportunities for career growth, including promotions to senior roles, management positions, and other departments.

6. What is the salary range for this position?

   The estimated salary range is $35,000 to $48,000 per year.

7. What benefits does Sysco offer its employees?

   Sysco offers a comprehensive benefits package, including health insurance, retirement plans, paid time off, and employee discounts.

8. How does Sysco support diversity and inclusion?

   Sysco is committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

9. What is the application process for this position?

   To apply, please submit your resume and cover letter through the Sysco careers website.

10. Where is SYGMA Virginia located?

    SYGMA Virginia is located in Ruther Glen, Virginia.