Customer Service Representative at Sysco - Warrendale, PA

Role Overview

As a Customer Service Representative at Sysco in Warrendale, PA, you will be the primary point of contact for our valued customers. This role is critical in ensuring customer satisfaction by promptly and accurately addressing inquiries, resolving concerns, and providing tailored solutions. You will work closely with sales teams and other departments to streamline processes and enhance the overall customer experience. Your ability to communicate effectively, solve problems efficiently, and understand customer needs will be essential to your success.

Day in the Life

A typical day for a Customer Service Representative at Sysco involves a variety of tasks aimed at supporting both customers and the sales team. You will start by:

• Handling incoming phone calls and emails, addressing customer inquiries and concerns.
• Processing orders and providing updates on order status.
• Resolving complaints and escalating complex issues to the appropriate department.
• Providing product information and recommendations based on customer needs.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with sales colleagues to support their efforts and ensure customer satisfaction.
• Managing key pick-up requests and resolving delivery questions.
• Assisting with new customer onboarding, ensuring a smooth transition.
• Participating in ongoing training to enhance your skills and knowledge.

Why Warrendale, PA?

Warrendale, PA, offers a blend of suburban charm and urban accessibility, making it an ideal location for both personal and professional growth. Situated in the Pittsburgh metropolitan area, Warrendale provides access to a diverse range of cultural, recreational, and entertainment opportunities. The area boasts a strong sense of community, excellent schools, and a variety of housing options.

Working in Warrendale also means being part of a thriving business community. The area is home to numerous corporations and small businesses, providing ample opportunities for networking and career advancement. Additionally, Warrendale’s proximity to Pittsburgh allows for easy access to the city’s amenities while maintaining a more relaxed suburban lifestyle.

Career Path

At Sysco, we are committed to the growth and development of our employees. The Customer Service Representative role can be a stepping stone to various career paths within the company. Here are a few potential trajectories:

• Senior Customer Service Representative: Taking on more complex customer issues and mentoring junior team members.
• Sales Support Specialist: Providing direct support to sales teams, assisting with proposals and presentations.
• Account Manager: Managing a portfolio of customer accounts, building relationships and driving sales.
• Team Lead/Supervisor: Overseeing a team of customer service representatives, ensuring quality and efficiency.
• Training and Development Specialist: Creating and delivering training programs to enhance the skills of customer service staff.

Salary & Benefits

The estimated salary range for a Customer Service Representative at Sysco in Warrendale, PA is $35,000 to $45,000 per year. This range is based on industry standards and may vary depending on experience, skills, and qualifications. Sysco also offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Prescription drug coverage
• Health savings account (HSA) or flexible spending account (FSA)
• Paid time off (PTO) including vacation, sick leave, and holidays
• 401(k) retirement plan with company match
• Employee stock purchase plan (ESPP)
• Life insurance
• Disability insurance (short-term and long-term)
• Employee assistance program (EAP)
• Wellness programs
• Tuition reimbursement
• Professional development opportunities
• Employee discount programs
• Commuter benefits
• Adoption assistance
• Parental leave

Sysco Culture

Sysco is committed to creating a positive and inclusive work environment where every employee feels valued and respected. Our culture is built on the following core values:

• Integrity: We conduct our business with honesty, transparency, and ethical behavior.
• Excellence: We strive for excellence in everything we do, from customer service to product quality.
• Teamwork: We work together as a team, supporting each other and sharing knowledge and resources.
• Inclusion: We embrace diversity and create a welcoming environment for all employees.
• Responsibility: We take responsibility for our actions and are accountable for our results.

We encourage our employees to grow both personally and professionally through ongoing training and development opportunities. We also support employee involvement in community activities and volunteer programs.

How to Apply

To apply for the Customer Service Representative position at Sysco in Warrendale, PA, please follow these steps:

1. Visit the Sysco Careers website.
2. Search for the Customer Service Representative position in Warrendale, PA.
3. Click on the job posting to view the full details and requirements.
4. Click the “Apply Now” button to start the application process.
5. Create an account or log in if you already have one.
6. Complete the application form, providing all required information.
7. Upload your resume and cover letter.
8. Review your application and submit it.

FAQ

1. What are the key responsibilities of a Customer Service Representative?
   Key responsibilities include handling customer inquiries, resolving complaints, processing orders, and providing product information.
2. What qualifications are required for this role?
   A high school diploma or equivalent and 1 year of customer service experience are required.
3. What skills are important for success in this role?
   Strong communication, problem-solving, and computer skills are essential.
4. What is the work schedule for this position?
   The work schedule is Monday - Friday 1:00 PM - 10:00 PM.
5. Is this a remote position?
   No, this is an on-site position located in Warrendale, PA.
6. What opportunities for career advancement are available?
   Opportunities include Senior Customer Service Representative, Sales Support Specialist, Account Manager, and Team Lead/Supervisor.
7. What is the salary range for this position?
   The estimated salary range is $35,000 to $45,000 per year.
8. What benefits does Sysco offer?
   Sysco offers a comprehensive benefits package, including health insurance, paid time off, and a 401(k) plan.
9. What is the company culture like at Sysco?
   Sysco has a positive and inclusive culture built on integrity, excellence, teamwork, and inclusion.
10. How can I apply for this position?
    Visit the Sysco Careers website and search for the Customer Service Representative position in Warrendale, PA.