Customer Service Representative II at Sysco - FreshPoint Atlanta

Role Overview

As a Customer Service Representative II at FreshPoint Atlanta, a Sysco company, you will be at the forefront of our customer interactions. This role is vital in ensuring that our customers receive top-notch support and have their needs met promptly and accurately. You will be responsible for handling a variety of customer inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector. Your ability to communicate effectively, problem-solve efficiently, and collaborate with various teams will be essential to your success.

Day in the Life

Your day as a Customer Service Representative II will be dynamic and engaging. You'll start by addressing any pending customer inquiries from the previous day, ensuring that all issues are resolved to their satisfaction. Throughout the day, you'll:

• Answer incoming calls and emails, providing immediate assistance and support.
• Process orders, handle returns, and manage customer accounts.
• Address and resolve customer complaints, ensuring a positive resolution.
• Collaborate with the sales team to provide necessary support and information.
• Utilize our computer systems to track customer interactions and update account information.
• Handle escalated issues and provide solutions to complex problems.
• Contribute to department capacity and productivity through assigned unique duties.
• Provide vacation coverage for Sales Consultants, ensuring seamless customer support.

Why Atlanta, Georgia?

Atlanta, Georgia, is a vibrant and growing city that offers a unique blend of Southern charm and modern innovation. Known for its diverse culture, thriving economy, and rich history, Atlanta provides an excellent environment for both personal and professional growth. As a hub for major corporations and a leader in the foodservice industry, Atlanta offers numerous opportunities for career advancement within Sysco and beyond. The city also boasts a wide range of cultural attractions, including world-class museums, theaters, and music venues, as well as beautiful parks and outdoor recreational areas.

Career Path

The Customer Service Representative II role is an excellent stepping stone for a rewarding career within Sysco. From this position, you can advance to roles such as:

• Senior Customer Service Representative: Taking on more complex issues and providing mentorship to junior team members.
• Sales Consultant: Transitioning into a direct sales role, building relationships with clients, and driving revenue growth.
• Team Lead: Overseeing a team of customer service representatives, providing guidance and support to ensure team goals are met.
• Account Manager: Managing key accounts, developing strategic plans, and ensuring customer satisfaction.

Salary & Benefits

The estimated salary range for a Customer Service Representative II in Atlanta, Georgia, is between $40,000 and $55,000 per year. Sysco offers a comprehensive benefits package, including:

• Comprehensive healthcare plans (medical, dental, vision)
• Generous paid time off (PTO) and holidays
• Retirement savings plan with company match
• Employee stock purchase program (ESPP)
• Life insurance and disability coverage
• Health and wellness programs
• Employee assistance program (EAP)
• Tuition reimbursement
• Professional development opportunities
• Employee discounts on Sysco products

Sysco Culture

Sysco is committed to fostering a diverse and inclusive work environment where all employees feel valued and respected. We believe that our people are our greatest asset, and we invest in their growth and development. Sysco promotes a culture of teamwork, collaboration, and innovation, where employees are encouraged to share their ideas and contribute to the company's success. We are dedicated to providing our employees with the tools and resources they need to thrive, both personally and professionally.

How to Apply

To apply for the Customer Service Representative II position at FreshPoint Atlanta, please visit our careers website at [Insert Sysco Careers Website Link]. Follow the instructions to submit your application and resume. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Customer Service Representative II?

   The key responsibilities include handling customer inquiries, resolving complaints, processing orders, and providing sales support.

2. What skills are essential for this role?

   Essential skills include strong communication, problem-solving, attention to detail, and computer proficiency.

3. What is the career path for this position?

   The career path includes opportunities to advance to Senior Customer Service Representative, Sales Consultant, Team Lead, or Account Manager.

4. What benefits does Sysco offer?

   Sysco offers a comprehensive benefits package, including healthcare, PTO, retirement savings, and tuition reimbursement.

5. What is the work environment like at Sysco?

   Sysco promotes a diverse, inclusive, and collaborative work environment where employees are valued and supported.

6. What is the salary range for this role?

   The estimated salary range is between $40,000 and $55,000 per year.

7. Is previous experience required for this role?

   Yes, 1 year prior outside foodservice sales coordination or customer support experience is required.

8. What is FreshPoint Atlanta?

   FreshPoint Atlanta is a Sysco company specializing in providing fresh produce and related products to foodservice customers in the Atlanta area.

9. How does this role contribute to Sysco's overall mission?

   This role ensures customer satisfaction and supports sales efforts, contributing to Sysco's mission of being our customers’ most valued and trusted business partner.

10. What opportunities are there for professional development?

    Sysco offers various professional development opportunities, including training programs and tuition reimbursement.