Customer Service Representative III at Sysco | Capitol Heights, MD

Role Overview

As a Customer Service Representative III at Sysco, you are a critical link between our sales teams and customers, ensuring smooth operations and exceptional service. Located in Capitol Heights, MD, this role focuses on supporting the Coastal Sunbelt Produce division. You will be the primary point of contact for customer inquiries, resolving issues, and providing product and service recommendations. Your expertise and dedication will directly impact customer satisfaction and contribute to the overall success of the sales team.

A Day in the Life

Your day will involve a mix of customer interaction, problem-solving, and administrative tasks. You will handle inbound calls and emails, addressing customer inquiries regarding orders, deliveries, invoices, and product information. A significant part of your role is to resolve customer issues quickly and efficiently, ensuring minimal disruption to their business. You'll also collaborate with sales colleagues, merchandising, and operations to optimize customer service and support sales growth. Training and onboarding new colleagues will also be a key responsibility, leveraging your experience and product knowledge.

Why Capitol Heights, MD?

Capitol Heights, MD, offers a vibrant community with a strategic location in the Washington, D.C. metropolitan area. Working here provides access to diverse culinary businesses, allowing you to understand the local market and tailor your support to meet specific customer needs. The area boasts a blend of urban and suburban living, providing a variety of lifestyle options and a thriving professional environment. Sysco's presence in Capitol Heights offers stability and growth opportunities, making it an ideal place to build a career.

Career Path

The Customer Service Representative III role is an excellent stepping stone to further career advancement within Sysco. You can advance to senior customer service roles, sales support management, or even sales positions. Sysco values internal promotion and offers numerous training and development programs to help you grow your skills and advance your career. This role provides a solid foundation in customer relations, sales operations, and product knowledge, which are essential for success in various leadership positions.

Salary & Benefits

Sysco offers a competitive salary and a comprehensive benefits package. While the exact salary for this position is based on experience and qualifications, the estimated range is between $45,000 and $65,000 annually. Benefits include:

• Comprehensive health insurance (medical, dental, vision)
• Paid time off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Employee stock purchase plan (ESPP)
• Life and disability insurance
• Flexible spending accounts (FSA) and health savings accounts (HSA)
• Wellness programs and employee assistance program (EAP)
• Tuition reimbursement and professional development opportunities
• Employee discounts on Sysco products

Sysco Culture

Sysco is committed to fostering a diverse and inclusive work environment where every employee feels valued and respected. The company emphasizes teamwork, collaboration, and customer-centricity. Sysco encourages innovation and continuous improvement, providing ample opportunities for employees to contribute to the company's success. A strong emphasis is placed on ethical business practices and social responsibility.

How to Apply

If you are a motivated and customer-focused individual with a passion for the foodservice industry, we encourage you to apply for the Customer Service Representative III position at Sysco. To apply, please follow these steps:

1. Visit the Sysco Careers website.
2. Search for the Customer Service Representative III position in Capitol Heights, MD.
3. Click on the job title to view the full job description and requirements.
4. Click the “Apply Now” button to start your application.
5. Complete the online application form and upload your resume and cover letter.
6. Submit your application.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Customer Service Representative III?

   The key responsibilities include providing direct support to sales colleagues and customers, resolving customer inquiries and issues, providing product and service recommendations, and training new colleagues.

2. What qualifications are required for this role?

   A high school diploma or equivalent, 2+ years of prior foodservice sales coordination or customer support experience, and strong communication and problem-solving skills are required.

3. What skills are important for success in this role?

   Important skills include customer service, communication, problem-solving, account management, training, and collaboration.

4. What is the career path for this position?

   You can advance to senior customer service roles, sales support management, or even sales positions within Sysco.

5. What is the salary range for this position?

   The estimated salary range is between $45,000 and $65,000 annually, based on experience and qualifications.

6. What benefits does Sysco offer?

   Sysco offers comprehensive health insurance, paid time off, a 401(k) retirement plan, employee stock purchase plan, and other benefits.

7. What is the work environment like at Sysco?

   Sysco fosters a diverse and inclusive work environment with an emphasis on teamwork, collaboration, and customer-centricity.

8. How do I apply for this position?

   Visit the Sysco Careers website, search for the Customer Service Representative III position in Capitol Heights, MD, and complete the online application form.

9. What opportunities for professional development are available?

   Sysco provides numerous training and development programs to help employees grow their skills and advance their careers.

10. Is previous experience in the foodservice industry required?

    While not strictly required, previous experience in the foodservice industry is preferred.