Customer Service Representative - Sysco Green Bay

Role Overview

As a Customer Service Representative (CSR) at Sysco Green Bay, you will be the primary point of contact for our valued customers. Your role is critical in ensuring customer satisfaction by providing timely and accurate support, resolving inquiries, and addressing any concerns they may have. You will work closely with Account Executives and other internal teams to deliver exceptional service and contribute to the overall success of our operations.

A Day in the Life

Each day as a CSR is dynamic and customer-focused. Here’s a glimpse of what your day might look like:

• Answering Customer Inquiries: Respond to incoming calls and emails from customers, addressing their questions and concerns promptly.
• Order Processing: Key in pick-up requests and process will-call orders accurately.
• Transportation and Routing: Handle inquiries related to delivery schedules and routing, coordinating with the logistics team to ensure timely and efficient delivery.
• Invoice and Credit Management: Provide customers with invoice copies and process credits as needed.
• Call List Maintenance: Maintain and update call lists to ensure effective communication with customers.
• Order Monitoring: Monitor orders before the cut-off time to prevent delays and ensure customer satisfaction.
• Communication and Collaboration: Communicate regularly with Account Executives and other team members to keep them informed of customer issues and resolutions.
• Same-Day Delivery Management: Manage same-day delivery requests for the Operating Company (OPCO), ensuring quick and efficient service.
• Problem Solving: Resolve customer complaints and issues, finding solutions that meet their needs and maintain positive relationships.
• Documentation: Accurately document all customer interactions and resolutions in the system.

Why Green Bay, Wisconsin?

Green Bay, Wisconsin, offers a unique blend of small-town charm and big-city amenities. Known as the “Titletown, USA,” Green Bay is famous for its rich football history and passionate community. Living and working in Green Bay provides a high quality of life with affordable housing, excellent schools, and a welcoming atmosphere.

Sysco Green Bay is an integral part of the local community, contributing to the region's economic growth and providing essential services to foodservice businesses. Working here means you're not just part of a company; you're part of a community.

Career Path

Sysco is committed to the growth and development of its employees. The Customer Service Representative position can be a stepping stone to various career opportunities within the company. Here are a few potential career paths:

• Senior Customer Service Representative: With experience and proven performance, you can advance to a senior role, taking on more complex responsibilities and mentoring junior team members.
• Account Executive: Transition into a sales role, managing customer accounts and driving business growth.
• Team Lead/Supervisor: Lead and manage a team of CSRs, overseeing their performance and ensuring customer satisfaction.
• Training and Development Specialist: Share your knowledge and expertise by training new CSRs and developing training programs.
• Operations Management: Move into operations management, overseeing the day-to-day activities of the customer service department.

Salary and Benefits

Sysco offers a competitive salary and benefits package to its employees. While the specific salary for this position may vary based on experience and qualifications, the estimated salary range for a Customer Service Representative in Green Bay, Wisconsin, is between $38,000 and $55,000 per year.

In addition to a competitive salary, Sysco provides a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Vacation, sick leave, and holidays.
• Retirement Plan: 401(k) with company match.
• Employee Stock Purchase Plan: Opportunity to purchase Sysco stock at a discounted rate.
• Life Insurance: Coverage for employees and their families.
• Disability Insurance: Short-term and long-term disability coverage.
• Flexible Spending Accounts: Pre-tax savings for healthcare and dependent care expenses.
• Health Savings Accounts: Tax-advantaged savings for healthcare expenses.
• Wellness Programs: Resources and support for employees to improve their health and well-being.
• Employee Assistance Program: Confidential counseling and support services.
• Tuition Reimbursement: Financial assistance for employees pursuing further education.
• Employee Discounts: Discounts on Sysco products and services.

Sysco Culture

Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. The company fosters a culture of teamwork, collaboration, and continuous improvement. Sysco values its employees and provides opportunities for professional growth and development.

At Sysco, you'll be part of a team that is passionate about food and service. The company is dedicated to providing its customers with the highest quality products and services, and employees are empowered to make a difference.

How to Apply

If you are interested in joining the Sysco Green Bay team as a Customer Service Representative, we encourage you to apply online. To apply, please follow these steps:

1. Visit the Sysco Careers website: Sysco Careers
2. Search for the Customer Service Representative position in Green Bay, Wisconsin.
3. Click on the job title to view the job description and requirements.
4. Click the "Apply Now" button to begin the application process.
5. Create an account or log in to your existing account.
6. Complete the online application form, providing all required information.
7. Attach your resume and cover letter.
8. Submit your application.

FAQ

1. What are the key responsibilities of a Customer Service Representative at Sysco?
   The key responsibilities include answering customer inquiries, processing orders, handling transportation and routing inquiries, managing invoices and credits, and maintaining call lists.
2. What qualifications are required for this position?
   Candidates should have a high school diploma or equivalent, one year of prior customer service or sales coordination experience, strong communication skills, and proficiency in MS Office.
3. What is the salary range for this position?
   The estimated salary range for a Customer Service Representative in Green Bay, Wisconsin, is between $38,000 and $55,000 per year.
4. What benefits does Sysco offer?
   Sysco offers a comprehensive benefits package, including health insurance, paid time off, a 401(k) plan, an employee stock purchase plan, and tuition reimbursement.
5. What is the company culture like at Sysco?
   Sysco fosters a culture of teamwork, collaboration, and continuous improvement, valuing diversity and providing opportunities for professional growth.
6. What are the opportunities for career advancement at Sysco?
   Opportunities include advancing to a Senior Customer Service Representative, Account Executive, Team Lead/Supervisor, or Training and Development Specialist.
7. How can I apply for this position?
   You can apply online by visiting the Sysco Careers website, searching for the Customer Service Representative position in Green Bay, and submitting your application.
8. What is it like to work in Green Bay, Wisconsin?
   Green Bay offers a high quality of life with affordable housing, excellent schools, and a welcoming community.
9. What skills are important for success in this role?
   Important skills include communication, problem-solving, customer service, order processing, and proficiency in MS Office.
10. Does Sysco provide training for new Customer Service Representatives?
    Yes, Sysco provides comprehensive training to new CSRs to ensure they have the knowledge and skills necessary to succeed in their role.