Customer Service Representative - West Coast-Remote at Sysco

Role Overview

As a Customer Service Representative at Sysco's Guest Worldwide division, you will play a critical role in supporting Territory Managers (TMs) and customers with their hotel and operational supply needs. This remote position based on the West Coast involves handling inquiries, processing orders, managing returns, and ensuring customer satisfaction. You will be the primary point of contact for resolving issues and providing information related to order status, delivery, and product availability. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer service.

Day in the Life

A typical day for a Customer Service Representative at Sysco involves:

• Answering incoming calls and emails from TMs and customers.
• Providing information on estimated time of arrival (ETA), customer history data, and order tracking.
• Processing new orders, cancellations, and modifications to existing orders.
• Managing invoices, credits, and returns.
• Updating vendor drop ship orders with accurate information.
• Handling back orders and determining the best course of action (e.g., waiting for stock, pulling from another distribution center, or substituting items).
• Preparing and sending customer order acknowledgments.
• Following up with customers to ensure satisfaction and resolve any issues.

Why [City, State]

This is a remote position, offering the flexibility to work from home on the West Coast. Portland, Oregon, serves as a strong example of why this location is ideal. Portland offers a vibrant lifestyle with a thriving job market, access to outdoor activities, and a supportive community. The cost of living is reasonable compared to other major West Coast cities, making it an attractive place to live and work. Being located on the West Coast also allows for better alignment with customer time zones and faster response times for West Coast clients.

Career Path

Sysco offers numerous opportunities for career advancement. A Customer Service Representative can progress to roles such as:

• Senior Customer Service Representative: Handling more complex issues and mentoring junior team members.
• Team Lead: Supervising a team of Customer Service Representatives and ensuring performance goals are met.
• Account Manager: Managing key customer accounts and building long-term relationships.
• Training Specialist: Developing and delivering training programs for customer service teams.
• Operations Manager: Overseeing the customer service operations and implementing process improvements.

Salary & Benefits

The estimated salary range for a Customer Service Representative at Sysco is $35,000 to $50,000 per year, depending on experience and qualifications. Sysco also offers a comprehensive benefits package, including:

• Health Insurance: Medical, dental, and vision coverage.
• Paid Time Off: Vacation, sick leave, and holidays.
• Retirement Plan: 401(k) with company match.
• Employee Stock Purchase Plan: Opportunity to purchase Sysco stock at a discounted rate.
• Life Insurance: Coverage for employees and their families.
• Disability Insurance: Short-term and long-term disability coverage.
• Flexible Spending Accounts (FSA): возможность откладывать деньги до налогообложения для покрытия определенных расходов на здравоохранение и уход за детьми.
• Health Savings Accounts (HSA): возможность откладывать деньги до налогообложения для покрытия расходов на здравоохранение, если у вас есть план медицинского страхования с высоким вычетом.
• Employee Assistance Program (EAP): доступ к конфиденциальным консультационным услугам для работников и членов их семей.
• Tuition Reimbursement: помощь в оплате обучения и развитии карьеры.

Sysco Culture

Sysco is committed to fostering a culture of inclusivity, respect, and teamwork. The company values its employees and provides opportunities for growth and development. Sysco promotes a diverse and inclusive workplace where everyone feels valued and respected. The company also encourages employees to participate in community service and volunteer activities.

How to Apply

To apply for the Customer Service Representative position, please visit the Sysco careers website and submit your application online. Be sure to include your resume and a cover letter highlighting your relevant experience and skills. The application process typically includes an initial screening, followed by one or more interviews with hiring managers.

FAQ

1. What are the essential skills for this role?
   Excellent communication, problem-solving, and customer service skills are essential.
2. What is the work environment like?
   The work environment is remote, requiring self-discipline and excellent time management.
3. What opportunities for advancement are available?
   Opportunities include Senior Customer Service Representative, Team Lead, and Account Manager.
4. What is the salary range for this position?
   The estimated salary range is $35,000 to $50,000 per year.
5. What benefits does Sysco offer?
   Sysco offers comprehensive health insurance, paid time off, a 401(k) plan, and more.
6. Is this a remote position?
   Yes, this is a remote position based on the West Coast.
7. What kind of training is provided?
   Sysco provides training on products, systems, and customer service procedures.
8. What is the company culture like?
   Sysco fosters a culture of inclusivity, respect, and teamwork.
9. How do I apply for this position?
   Visit the Sysco careers website and submit your application online.
10. What is the expected start date?
    The expected start date will be communicated during the interview process.