High-CTR: Customer Service Representative III Careers at Sysco - Nashville, Tennessee | Apply Now!
Sysco
High-CTR: Customer Service Representative III Careers at Sysco - Nashville, Tennessee | Apply Now!
Job Description
Customer Service Representative III at Sysco | FreshPoint Nashville
Are you a customer service professional with a passion for the foodservice industry? Do you thrive in a fast-paced environment and enjoy building strong relationships with customers? If so, Sysco's FreshPoint Nashville division is looking for a Customer Service Representative III to join our team!
Role Overview
As a Customer Service Representative III, you will be a vital link between our sales team, our customers, and our operations. You'll be responsible for providing exceptional service, resolving customer inquiries, and ensuring their needs are met promptly and efficiently. This role goes beyond basic customer service; it involves account management, training new colleagues, and collaborating with various departments to ensure a seamless customer experience.
A Day in the Life
Here’s what a typical day might look like:
- Morning: Start by reviewing open orders and addressing any urgent customer requests. Respond to emails and phone calls, resolving inquiries about deliveries, product information, or invoices.
- Mid-day: Process credit requests, manage will-call orders, and maintain accurate customer records. Collaborate with the sales team to support their efforts and address any customer concerns. Provide training to new colleagues on product knowledge and system processes.
- Afternoon: Focus on account management responsibilities, working to build and maintain strong relationships with assigned customer accounts. Partner with merchandising and operations departments to address specific customer needs and ensure smooth order fulfillment.
- Throughout the Day: Continuously update your product knowledge, stay informed about industry trends, and proactively identify opportunities to improve customer service.
Why Nashville, Tennessee?
Nashville, Tennessee, also known as Music City, offers a vibrant and growing job market, a rich cultural scene, and a high quality of life. It’s a city that blends Southern charm with modern innovation, offering something for everyone. The foodservice industry is thriving in Nashville, making it an excellent place to build a career in customer service with Sysco FreshPoint.
Career Path
The Customer Service Representative III role provides a solid foundation for career growth within Sysco. Potential career paths include:
- Senior Customer Service Representative: Taking on more complex accounts, mentoring junior team members, and leading customer service initiatives.
- Sales Support Specialist: Working directly with the sales team to develop and implement sales strategies.
- Account Manager: Managing a portfolio of key accounts and building long-term relationships.
- Team Lead/Supervisor: Overseeing a team of customer service representatives and ensuring high-quality service delivery.
Salary and Benefits
The estimated salary range for a Customer Service Representative III in Nashville, Tennessee, is $42,000 to $58,000 per year. Sysco also offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Prescription drug coverage
- Health savings account (HSA) with employer contributions
- Flexible spending accounts (FSA) for healthcare and dependent care
- Paid time off (PTO) for vacation, sick leave, and holidays
- 401(k) retirement savings plan with company match
- Employee stock purchase plan (ESPP)
- Tuition reimbursement program
- Employee assistance program (EAP)
- Wellness programs
- Employee discounts
Sysco Culture
Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We foster a culture of collaboration, innovation, and continuous improvement. We believe in investing in our employees and providing opportunities for growth and development. At Sysco, you'll be part of a team that is dedicated to providing exceptional service and making a difference in the foodservice industry.
How to Apply
Ready to join the Sysco FreshPoint Nashville team? Apply online through the Sysco careers website. Be sure to highlight your customer service experience, communication skills, and problem-solving abilities. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Customer Service Representative III?
The key responsibilities include handling customer inquiries, resolving concerns, processing orders, providing product information, training new colleagues, and managing assigned accounts. - What qualifications are required for this role?
A high school diploma or equivalent is required, along with 2+ years of prior outside foodservice sales coordination or customer support experience. Strong communication and problem-solving skills are essential. - What skills are important for success in this role?
Important skills include customer service, communication, problem-solving, time management, attention to detail, and the ability to work in a fast-paced environment. - What is the career path for a Customer Service Representative III at Sysco?
Potential career paths include Senior Customer Service Representative, Sales Support Specialist, Account Manager, and Team Lead/Supervisor. - What is the salary range for this position?
The estimated salary range for a Customer Service Representative III in Nashville, Tennessee, is $42,000 to $58,000 per year. - What benefits does Sysco offer?
Sysco offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee stock purchase plan, tuition reimbursement, and more. - What is the company culture like at Sysco?
Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We foster a culture of collaboration, innovation, and continuous improvement. - Where is the job located?
The job is located at FreshPoint Nashville, a division of Sysco, in Nashville, Tennessee. - How do I apply for this position?
You can apply online through the Sysco careers website. - Is there room for advancement at Sysco?
Yes, Sysco is a large company with many opportunities for advancement. We encourage our employees to grow and develop their careers with us.
Locations
- Nashville, Tennessee, United States
Salary
46,200 - 63,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Sales Supportintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Interpersonal Communicationintermediate
- Account Managementintermediate
- Trainingintermediate
- Teamworkintermediate
- Product Knowledgeintermediate
- System Fluencyintermediate
- Time Managementintermediate
- Prioritizationintermediate
- Attention to Detailintermediate
- Adaptabilityintermediate
- Computer Skillsintermediate
- Microsoft Office Suiteintermediate
- Active Listeningintermediate
- Conflict Resolutionintermediate
- Order Processingintermediate
- Invoice Managementintermediate
- Credit Request Processingintermediate
- Customer Onboardingintermediate
- Verbal Communicationintermediate
- Written Communicationintermediate
- Sales Coordinationintermediate
- Customer Retentionintermediate
- Territory Managementintermediate
- Interdepartmental Collaborationintermediate
Required Qualifications
- High school diploma or equivalent required. (experience)
- 2+ years of prior outside foodservice sales coordination or customer support experience. (experience)
- Strong verbal and written communication skills. (experience)
- Ability to present information clearly and professionally. (experience)
- Ability to work in a fast-paced environment. (experience)
- Problem-solving proficiency. (experience)
- Resourcefulness in finding solutions and managing challenges. (experience)
- Attention to detail and ability to manage multiple tasks simultaneously. (experience)
- Resilience in handling changing priorities or unexpected situations. (experience)
- Ability to sit and work at a PC for extended periods. (experience)
- Basic computer skills, including proficiency in common office software. (experience)
- Experience with CRM software is a plus. (experience)
- Knowledge of foodservice industry is preferred. (experience)
- Excellent organizational skills. (experience)
- Ability to collaborate effectively with sales teams and other departments. (experience)
- Proven ability to provide exceptional customer service. (experience)
- Experience in training or mentoring colleagues is desirable. (experience)
Responsibilities
- Perform Customer Service Level I and II responsibilities, including handling simple requests and administrative job duties.
- Manage key pick-up requests, transportation and routing regarding delivery questions.
- Process will-call orders.
- Provide customers with invoice copies.
- Process credit requests.
- Maintain call lists and order edit reports.
- Support new customer onboarding.
- Answer general incoming phone calls.
- Address customer concerns and needs by communicating regularly with all customers, interdepartmental staff, and sales colleagues.
- Serve as a key contributor to Sales Consultant vacation coverage, ensuring seamless customer support in their absence.
- Train new colleagues, providing expert product knowledge and system fluency.
- Assume specific account ownership responsibilities for impactful customer experience, including growth and retention.
- Engage heavily with sales colleagues to support their customer relationships.
- Manage specific account territories to create impactful customer experiences, drive sales growth, and retain customer business.
- Partner with multiple departments, such as merchandising and operations, regarding specific customer territories.
- Provide exceptional customer service and maintain professionalism.
- Effectively communicate with customers and internal teams.
- Resolve customer concerns and provide tailored product or service recommendations.
- Collaborate closely with sales teams, departments, and distribution partners.
- Coordinate processes to maximize sales opportunities.
- Maintain a keen understanding of customer needs.
- Act as the first point of contact for customer inquiries.
- Ensure client satisfaction through effective communication and problem-solving.
- Assist customers with inquiries related to orders, deliveries, and product information.
- Proactively identify and address potential customer issues.
- Maintain accurate customer records and update information as needed.
- Contribute to a positive and collaborative team environment.
- Perform other duties as directed by management.
Benefits
- general: Comprehensive health insurance (medical, dental, vision).
- general: Prescription drug coverage.
- general: Health savings account (HSA) with employer contributions.
- general: Flexible spending accounts (FSA) for healthcare and dependent care.
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Company-paid life insurance.
- general: Supplemental life insurance options.
- general: Short-term and long-term disability insurance.
- general: 401(k) retirement savings plan with company match.
- general: Employee stock purchase plan (ESPP).
- general: Tuition reimbursement program for continuing education.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Wellness programs to promote health and well-being.
- general: Employee discounts on Sysco products and services.
- general: Opportunities for professional development and advancement.
- general: Performance-based bonuses and incentives.
- general: Recognition programs for outstanding employee contributions.
- general: Relocation assistance (if applicable).
- general: Commuter benefits.
- general: Paid parental leave.
- general: Adoption assistance.
- general: Employee referral program.
- general: Volunteer time off (VTO).
- general: Legal assistance program.
- general: Identity theft protection.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Customer Service Representative III Careers at Sysco - Nashville, Tennessee | Apply Now! @ Sysco.
Related Books and Jobs
High-CTR: Customer Service Representative III Careers at Sysco - Nashville, Tennessee | Apply Now!
Sysco
High-CTR: Customer Service Representative III Careers at Sysco - Nashville, Tennessee | Apply Now!
Job Description
Customer Service Representative III at Sysco | FreshPoint Nashville
Are you a customer service professional with a passion for the foodservice industry? Do you thrive in a fast-paced environment and enjoy building strong relationships with customers? If so, Sysco's FreshPoint Nashville division is looking for a Customer Service Representative III to join our team!
Role Overview
As a Customer Service Representative III, you will be a vital link between our sales team, our customers, and our operations. You'll be responsible for providing exceptional service, resolving customer inquiries, and ensuring their needs are met promptly and efficiently. This role goes beyond basic customer service; it involves account management, training new colleagues, and collaborating with various departments to ensure a seamless customer experience.
A Day in the Life
Here’s what a typical day might look like:
- Morning: Start by reviewing open orders and addressing any urgent customer requests. Respond to emails and phone calls, resolving inquiries about deliveries, product information, or invoices.
- Mid-day: Process credit requests, manage will-call orders, and maintain accurate customer records. Collaborate with the sales team to support their efforts and address any customer concerns. Provide training to new colleagues on product knowledge and system processes.
- Afternoon: Focus on account management responsibilities, working to build and maintain strong relationships with assigned customer accounts. Partner with merchandising and operations departments to address specific customer needs and ensure smooth order fulfillment.
- Throughout the Day: Continuously update your product knowledge, stay informed about industry trends, and proactively identify opportunities to improve customer service.
Why Nashville, Tennessee?
Nashville, Tennessee, also known as Music City, offers a vibrant and growing job market, a rich cultural scene, and a high quality of life. It’s a city that blends Southern charm with modern innovation, offering something for everyone. The foodservice industry is thriving in Nashville, making it an excellent place to build a career in customer service with Sysco FreshPoint.
Career Path
The Customer Service Representative III role provides a solid foundation for career growth within Sysco. Potential career paths include:
- Senior Customer Service Representative: Taking on more complex accounts, mentoring junior team members, and leading customer service initiatives.
- Sales Support Specialist: Working directly with the sales team to develop and implement sales strategies.
- Account Manager: Managing a portfolio of key accounts and building long-term relationships.
- Team Lead/Supervisor: Overseeing a team of customer service representatives and ensuring high-quality service delivery.
Salary and Benefits
The estimated salary range for a Customer Service Representative III in Nashville, Tennessee, is $42,000 to $58,000 per year. Sysco also offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Prescription drug coverage
- Health savings account (HSA) with employer contributions
- Flexible spending accounts (FSA) for healthcare and dependent care
- Paid time off (PTO) for vacation, sick leave, and holidays
- 401(k) retirement savings plan with company match
- Employee stock purchase plan (ESPP)
- Tuition reimbursement program
- Employee assistance program (EAP)
- Wellness programs
- Employee discounts
Sysco Culture
Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We foster a culture of collaboration, innovation, and continuous improvement. We believe in investing in our employees and providing opportunities for growth and development. At Sysco, you'll be part of a team that is dedicated to providing exceptional service and making a difference in the foodservice industry.
How to Apply
Ready to join the Sysco FreshPoint Nashville team? Apply online through the Sysco careers website. Be sure to highlight your customer service experience, communication skills, and problem-solving abilities. We look forward to hearing from you!
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Customer Service Representative III?
The key responsibilities include handling customer inquiries, resolving concerns, processing orders, providing product information, training new colleagues, and managing assigned accounts. - What qualifications are required for this role?
A high school diploma or equivalent is required, along with 2+ years of prior outside foodservice sales coordination or customer support experience. Strong communication and problem-solving skills are essential. - What skills are important for success in this role?
Important skills include customer service, communication, problem-solving, time management, attention to detail, and the ability to work in a fast-paced environment. - What is the career path for a Customer Service Representative III at Sysco?
Potential career paths include Senior Customer Service Representative, Sales Support Specialist, Account Manager, and Team Lead/Supervisor. - What is the salary range for this position?
The estimated salary range for a Customer Service Representative III in Nashville, Tennessee, is $42,000 to $58,000 per year. - What benefits does Sysco offer?
Sysco offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, employee stock purchase plan, tuition reimbursement, and more. - What is the company culture like at Sysco?
Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We foster a culture of collaboration, innovation, and continuous improvement. - Where is the job located?
The job is located at FreshPoint Nashville, a division of Sysco, in Nashville, Tennessee. - How do I apply for this position?
You can apply online through the Sysco careers website. - Is there room for advancement at Sysco?
Yes, Sysco is a large company with many opportunities for advancement. We encourage our employees to grow and develop their careers with us.
Locations
- Nashville, Tennessee, United States
Salary
46,200 - 63,800 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Sales Supportintermediate
- Communication Skillsintermediate
- Problem Solvingintermediate
- Interpersonal Communicationintermediate
- Account Managementintermediate
- Trainingintermediate
- Teamworkintermediate
- Product Knowledgeintermediate
- System Fluencyintermediate
- Time Managementintermediate
- Prioritizationintermediate
- Attention to Detailintermediate
- Adaptabilityintermediate
- Computer Skillsintermediate
- Microsoft Office Suiteintermediate
- Active Listeningintermediate
- Conflict Resolutionintermediate
- Order Processingintermediate
- Invoice Managementintermediate
- Credit Request Processingintermediate
- Customer Onboardingintermediate
- Verbal Communicationintermediate
- Written Communicationintermediate
- Sales Coordinationintermediate
- Customer Retentionintermediate
- Territory Managementintermediate
- Interdepartmental Collaborationintermediate
Required Qualifications
- High school diploma or equivalent required. (experience)
- 2+ years of prior outside foodservice sales coordination or customer support experience. (experience)
- Strong verbal and written communication skills. (experience)
- Ability to present information clearly and professionally. (experience)
- Ability to work in a fast-paced environment. (experience)
- Problem-solving proficiency. (experience)
- Resourcefulness in finding solutions and managing challenges. (experience)
- Attention to detail and ability to manage multiple tasks simultaneously. (experience)
- Resilience in handling changing priorities or unexpected situations. (experience)
- Ability to sit and work at a PC for extended periods. (experience)
- Basic computer skills, including proficiency in common office software. (experience)
- Experience with CRM software is a plus. (experience)
- Knowledge of foodservice industry is preferred. (experience)
- Excellent organizational skills. (experience)
- Ability to collaborate effectively with sales teams and other departments. (experience)
- Proven ability to provide exceptional customer service. (experience)
- Experience in training or mentoring colleagues is desirable. (experience)
Responsibilities
- Perform Customer Service Level I and II responsibilities, including handling simple requests and administrative job duties.
- Manage key pick-up requests, transportation and routing regarding delivery questions.
- Process will-call orders.
- Provide customers with invoice copies.
- Process credit requests.
- Maintain call lists and order edit reports.
- Support new customer onboarding.
- Answer general incoming phone calls.
- Address customer concerns and needs by communicating regularly with all customers, interdepartmental staff, and sales colleagues.
- Serve as a key contributor to Sales Consultant vacation coverage, ensuring seamless customer support in their absence.
- Train new colleagues, providing expert product knowledge and system fluency.
- Assume specific account ownership responsibilities for impactful customer experience, including growth and retention.
- Engage heavily with sales colleagues to support their customer relationships.
- Manage specific account territories to create impactful customer experiences, drive sales growth, and retain customer business.
- Partner with multiple departments, such as merchandising and operations, regarding specific customer territories.
- Provide exceptional customer service and maintain professionalism.
- Effectively communicate with customers and internal teams.
- Resolve customer concerns and provide tailored product or service recommendations.
- Collaborate closely with sales teams, departments, and distribution partners.
- Coordinate processes to maximize sales opportunities.
- Maintain a keen understanding of customer needs.
- Act as the first point of contact for customer inquiries.
- Ensure client satisfaction through effective communication and problem-solving.
- Assist customers with inquiries related to orders, deliveries, and product information.
- Proactively identify and address potential customer issues.
- Maintain accurate customer records and update information as needed.
- Contribute to a positive and collaborative team environment.
- Perform other duties as directed by management.
Benefits
- general: Comprehensive health insurance (medical, dental, vision).
- general: Prescription drug coverage.
- general: Health savings account (HSA) with employer contributions.
- general: Flexible spending accounts (FSA) for healthcare and dependent care.
- general: Paid time off (PTO) for vacation, sick leave, and holidays.
- general: Company-paid life insurance.
- general: Supplemental life insurance options.
- general: Short-term and long-term disability insurance.
- general: 401(k) retirement savings plan with company match.
- general: Employee stock purchase plan (ESPP).
- general: Tuition reimbursement program for continuing education.
- general: Employee assistance program (EAP) for confidential counseling and support.
- general: Wellness programs to promote health and well-being.
- general: Employee discounts on Sysco products and services.
- general: Opportunities for professional development and advancement.
- general: Performance-based bonuses and incentives.
- general: Recognition programs for outstanding employee contributions.
- general: Relocation assistance (if applicable).
- general: Commuter benefits.
- general: Paid parental leave.
- general: Adoption assistance.
- general: Employee referral program.
- general: Volunteer time off (VTO).
- general: Legal assistance program.
- general: Identity theft protection.
Tags & Categories
Answer 10 quick questions to check your fit for High-CTR: Customer Service Representative III Careers at Sysco - Nashville, Tennessee | Apply Now! @ Sysco.
Related Books and Jobs