Operations Lead/ Site Reliability Engineering Lead at Sysco LABS - Colombo

Role Overview

As an Operations Lead/Site Reliability Engineering (SRE) Lead at Sysco LABS in Colombo, you will play a pivotal role in ensuring the reliability, scalability, and performance of our critical systems and applications. You will lead a team of talented operations engineers, guiding them in incident management, problem resolution, automation, and continuous improvement initiatives. Your leadership will be instrumental in maintaining high service levels, meeting SLA targets, and driving operational excellence across the organization. This role requires a blend of technical expertise, leadership skills, and a passion for delivering exceptional results.

A Day in the Life

Here’s a glimpse into what a typical day might look like:

• Start your day by reviewing key performance indicators (KPIs) and metrics to identify potential issues or areas for improvement.
• Lead a daily stand-up meeting with your team to discuss priorities, challenges, and progress on ongoing projects.
• Oversee incident management processes, ensuring that incidents are handled efficiently and effectively, and that root cause analysis is conducted for major incidents.
• Collaborate with engineering teams to implement permanent fixes for production issues, participating in problem management activities.
• Identify and prioritize automation opportunities to reduce manual efforts and improve operational efficiency.
• Review and update standard operating procedures (SOPs) to ensure that the team is following best practices and meeting operational requirements.
• Manage change management processes, including planning and coordinating patching and maintenance activities.
• Lead knowledge management initiatives, ensuring that the team has access to the information and documentation they need to perform their jobs effectively.
• Mentor and coach team members, providing guidance and support to help them develop their skills and advance their careers.
• Meet with stakeholders to discuss operational performance, identify areas for improvement, and build strong working relationships.

Why Colombo?

Colombo, the vibrant capital of Sri Lanka, offers a unique blend of culture, history, and modernity. Sysco LABS is strategically located in Colombo, providing access to a talented pool of engineers and a thriving technology ecosystem. Working in Colombo offers a number of advantages:

• Cost of Living: Colombo offers a relatively low cost of living compared to many other major cities, allowing you to enjoy a comfortable lifestyle.
• Culture: Experience a rich and diverse culture, with ancient temples, bustling markets, and delicious cuisine.
• Location: Colombo is a gateway to explore the beautiful island of Sri Lanka, with its stunning beaches, lush mountains, and wildlife reserves.
• Career Growth: Join a rapidly growing technology hub and advance your career with Sysco LABS, a leading global innovator.

Career Path

The Operations Lead/SRE Lead role at Sysco LABS provides a clear path for career advancement. You can progress to roles such as:

• Senior Operations Manager: Oversee a larger team of operations engineers and manage critical operational functions.
• Director of Site Reliability Engineering: Lead the SRE function for a larger division or business unit.
• VP of Technology Operations: Oversee all technology operations for the organization.

Salary and Benefits

Sysco LABS offers a competitive salary and benefits package that is designed to attract and retain top talent. The estimated salary range for this role in Colombo is $60,000 to $90,000 USD per year. In addition to a competitive salary, Sysco LABS offers a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays
• Retirement plan
• Life insurance
• Disability insurance
• Employee assistance program
• Tuition reimbursement
• Flexible spending account
• Health savings account

Sysco Culture

At Sysco LABS, we foster a culture of innovation, collaboration, and continuous learning. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe in empowering our employees to take ownership of their work and make a meaningful impact on the organization. We offer a variety of opportunities for professional development, including training programs, mentorship opportunities, and conference attendance. We also encourage our employees to participate in community service activities and give back to the community.

How to Apply

If you are a highly motivated and results-oriented individual with a passion for operations engineering and site reliability engineering, we encourage you to apply for the Operations Lead/SRE Lead role at Sysco LABS in Colombo. To apply, please submit your resume and cover letter online through the Sysco Careers website. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of an Operations Lead/SRE Lead?

   The key responsibilities include leading a team of operations engineers, overseeing incident management, leading problem management, managing monitoring activities, identifying automation opportunities, reviewing standard operating procedures, managing change management processes, and leading knowledge management initiatives.

2. What qualifications are required for this role?

   A Bachelor's degree in Computer Science, Engineering, or a related field is required, along with proven experience in a leadership role within operations engineering or site reliability engineering. Strong understanding of incident management processes, problem management, monitoring tools, automation techniques, and change management processes is also essential.

3. What skills are important for success in this role?

   Important skills include team leadership, incident management, problem management, monitoring, automation, standard operating procedures, service management, change management, knowledge management, communication, and analytical skills.

4. What is the career path for this role?

   The career path can lead to roles such as Senior Operations Manager, Director of Site Reliability Engineering, and VP of Technology Operations.

5. What is the salary range for this role?

   The estimated salary range for this role in Colombo is $60,000 to $90,000 USD per year.

6. What benefits does Sysco LABS offer?

   Sysco LABS offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, paid time off, paid holidays, retirement plan, life insurance, disability insurance, employee assistance program, tuition reimbursement, flexible spending account, and health savings account.

7. What is the culture like at Sysco LABS?

   Sysco LABS fosters a culture of innovation, collaboration, and continuous learning. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

8. How do I apply for this role?

   To apply, please submit your resume and cover letter online through the Sysco Careers website. Be sure to highlight your relevant experience, skills, and qualifications.

9. What opportunities for professional development are available at Sysco LABS?

   Sysco LABS offers a variety of opportunities for professional development, including training programs, mentorship opportunities, and conference attendance.

10. Does Sysco LABS support community service activities?

    Yes, Sysco LABS encourages our employees to participate in community service activities and give back to the community.