Télé-conseiller(ère) at Sysco in Tours: Join Our Team!

Role Overview

Are you a customer-focused individual with a passion for providing exceptional service? Do you thrive in a fast-paced environment and enjoy helping others? If so, Sysco France is looking for a Télé-conseiller(ère) (Customer Service Representative) to join our team in Chanceaux-sur-Choisille, near Tours! As a Télé-conseiller(ère), you will be the first point of contact for our customers, providing support, processing orders, and resolving inquiries. Your excellent communication skills, problem-solving abilities, and dedication to customer satisfaction will be essential to your success in this role.

A Day in the Life

As a Télé-conseiller(ère) at Sysco, your day will be dynamic and engaging. Here's a glimpse of what you can expect:

• Answering incoming calls: You'll be the friendly voice on the other end of the line, answering customer inquiries, providing product information, and resolving issues.
• Processing orders: You'll accurately and efficiently process customer orders received via phone, fax, email, and EDI, ensuring timely delivery.
• Managing customer accounts: You'll maintain customer records, update information, and ensure accurate billing.
• Resolving complaints: You'll handle customer complaints and resolve issues with professionalism and empathy, striving to find solutions that satisfy our customers.
• Supporting sales representatives: You'll provide support to our sales team, assisting with order tracking, product information, and customer follow-up.
• Collaborating with colleagues: You'll work closely with other team members to ensure seamless customer service and achieve common goals.

Why Tours?

Tours is a vibrant city in the heart of the Loire Valley, known for its rich history, beautiful architecture, and delicious cuisine. As a Télé-conseiller(ère) in Tours, you'll have the opportunity to:

• Live in a charming and historic city: Explore the medieval streets of Vieux Tours, visit the magnificent Tours Cathedral, and discover the city's many museums and art galleries.
• Enjoy a high quality of life: Tours offers a relaxed pace of life, affordable housing, and excellent public transportation.
• Experience the beauty of the Loire Valley: Explore the region's famous châteaux, vineyards, and picturesque villages.
• Benefit from a thriving economy: Tours is a major economic center in the Loire Valley, offering a wide range of job opportunities and career paths.
• Be part of a diverse and welcoming community: Tours is a cosmopolitan city with a diverse population and a welcoming atmosphere.

Career Path

Sysco is committed to providing opportunities for growth and development. As a Télé-conseiller(ère), you'll have the opportunity to advance your career within the company. Potential career paths include:

• Senior Télé-conseiller(ère): Take on more complex customer inquiries, mentor junior team members, and contribute to process improvements.
• Télévente Manager: Lead and manage a team of Télé-conseiller(ère)s, ensuring excellent customer service and achieving performance goals.
• Sales Representative: Transition to a field sales role, building relationships with customers and driving sales growth.
• Customer Service Supervisor: Oversee the day-to-day operations of the customer service department, ensuring efficient and effective service delivery.
• Training Specialist: Develop and deliver training programs for Télé-conseiller(ère)s and other customer service staff.

Salary & Benefits

Sysco offers a competitive salary and benefits package, including:

• Competitive salary: The salary range for this position is estimated to be between €24,000 and €30,000 per year, depending on experience and qualifications.
• Health insurance: Comprehensive health insurance coverage for you and your family.
• Dental and vision insurance: Dental and vision insurance plans to meet your needs.
• Paid time off: Generous paid time off, including vacation, holidays, and sick leave.
• Retirement plan: A retirement plan to help you save for your future.
• Employee assistance program: A confidential employee assistance program to provide support and resources for personal and professional challenges.
• Employee discounts: Discounts on Sysco products and services.
• Professional development opportunities: Opportunities for training and development to enhance your skills and advance your career.

Sysco Culture

At Sysco, we believe that our employees are our greatest asset. We foster a culture of teamwork, respect, and innovation. We are committed to providing a supportive and inclusive work environment where everyone can thrive. We value diversity and believe that it is essential to our success.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for the Télé-conseiller(ère) position at Sysco in Tours. To apply, please submit your resume and cover letter through our online application portal.

FAQ

1. What are the key responsibilities of a Télé-conseiller(ère)?

   The key responsibilities include answering incoming calls, processing customer orders, resolving complaints, providing support to sales representatives, and maintaining customer records.

2. What qualifications are required for this position?

   The required qualifications include a high school diploma or equivalent, proven experience in customer service or telemarketing, excellent communication and interpersonal skills, and strong problem-solving abilities.

3. What skills are essential for success in this role?

   Essential skills include customer service, telephone etiquette, data entry, order processing, problem-solving, communication skills, and active listening.

4. What is the salary range for this position?

   The salary range for this position is estimated to be between €24,000 and €30,000 per year, depending on experience and qualifications.

5. What benefits does Sysco offer?

   Sysco offers a comprehensive benefits package, including health insurance, dental and vision insurance, paid time off, a retirement plan, and an employee assistance program.

6. What is the work environment like at Sysco?

   Sysco fosters a culture of teamwork, respect, and innovation. We are committed to providing a supportive and inclusive work environment where everyone can thrive.

7. What are the opportunities for career advancement at Sysco?

   Sysco offers opportunities for career advancement in various roles, including Senior Télé-conseiller(ère), Télévente Manager, Sales Representative, Customer Service Supervisor, and Training Specialist.

8. How can I apply for this position?

   To apply, please submit your resume and cover letter through our online application portal.

9. What is the company culture like at Sysco?

   At Sysco, we believe that our employees are our greatest asset. We foster a culture of teamwork, respect, and innovation. We are committed to providing a supportive and inclusive work environment where everyone can thrive. We value diversity and believe that it is essential to our success.

10. Does Sysco provide training for this role?

    Yes, Sysco provides comprehensive training to ensure you have the product knowledge and skills necessary to succeed as a Télé-conseiller(ère).