Intern - Site Reliability Engineering at Sysco LABS, Sri Lanka

## Role Overview The Intern – Site Reliability Engineering role at Sysco LABS in Sri Lanka offers a unique opportunity for IT undergraduates to gain hands-on experience in maintaining the reliability of a large-scale application. This internship is designed to transform a traditional L2 Support Team into a proactive, development-minded Site Reliability Engineering (SRE) team. Interns will be involved in troubleshooting production issues, conducting root cause analysis, and automating repetitive tasks to improve system performance and reliability. This role provides exposure to the corporate culture of a Fortune 100 company and the chance to learn from industry specialists. ## A Day in the Life As an Intern in Site Reliability Engineering, your day will be a blend of traditional support tasks and proactive engineering work. You might start by addressing any ongoing production issues, diving into logs and system performance diagnostics to identify the root cause. You will then collaborate with the Engineering and SRE/Operations teams to develop and implement solutions, often involving automating repetitive tasks. A significant portion of your day will be spent contributing to documentation and runbooks, ensuring that the team's knowledge base is up-to-date. You will also participate in IT Service Management (ITSM) processes, including incident and change management. Balancing these responsibilities will provide a well-rounded experience in SRE practices. ## Why Colombo, Western Province? Sysco LABS is located in Colombo, the commercial capital of Sri Lanka, in the Western Province. This location offers a vibrant and dynamic environment for professionals. Colombo is a hub for technology and innovation, providing access to a diverse talent pool and a thriving tech community. The Western Province also boasts a rich cultural heritage, offering a high quality of life with access to various amenities, recreational activities, and historical sites. Working in Colombo provides a unique opportunity to combine professional growth with a rich cultural experience. ## Career Path This internship serves as an excellent starting point for a career in Site Reliability Engineering. Successful interns can potentially transition into full-time SRE roles within Sysco LABS. From there, career progression can lead to becoming a Senior SRE, SRE Team Lead, or even roles in DevOps or Engineering Management. The skills and experience gained during this internship are highly valuable and transferable, opening doors to various opportunities within Sysco and the broader technology industry. ## Salary & Benefits While the exact allowance for the internship is not specified, Sysco LABS offers an attractive allowance along with other benefits. In Sri Lanka, a typical monthly allowance for an IT intern ranges from $500 to $1500 USD depending on qualifications and experience. In addition to the allowance, interns receive paid birthday leave, exposure to a Fortune 100 company's culture, opportunities for professional development, networking opportunities, and a progressive culture that promotes work-life harmony. This comprehensive package makes the internship an attractive opportunity for career development. ## Sysco Culture Sysco LABS prides itself on fostering a progressive culture that values work-life harmony and personal development. The company is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace. Interns will have the opportunity to work with and learn from industry specialists, build lasting professional relationships, and contribute to a collaborative and innovative environment. Sysco's commitment to its employees is evident in its various employee programs and initiatives that support both personal and professional growth. ## How to Apply To apply for the Intern – Site Reliability Engineering position at Sysco LABS, visit the Sysco careers page and search for the internship posting. Prepare a resume highlighting your educational background, relevant skills, and any projects or experiences that demonstrate your analytical and problem-solving abilities. In your cover letter, express your interest in Site Reliability Engineering, your eagerness to learn, and how your skills align with the requirements of the role. Be sure to emphasize your strong communication skills and ability to collaborate effectively. The application process may also involve interviews to assess your technical knowledge and cultural fit. ## Frequently Asked Questions (FAQ) 1. **What qualifications are required for this internship?** * You should be currently pursuing a degree in IT, Computer Science, or a related field. No prior professional experience is required. 2. **What will I be doing as an intern?** * You will be troubleshooting production issues, conducting root cause analysis, automating tasks, and contributing to documentation. 3. **Will I receive a stipend or allowance during the internship?** * Yes, Sysco LABS provides an attractive allowance to its interns. 4. **Will the internship be remote, or do I need to be on-site?** * The internship is based in Colombo, Western Province, Sri Lanka, suggesting it is an on-site role. 5. **What opportunities for career advancement are there?** * Successful interns may transition to full-time SRE roles and advance to Senior SRE, Team Lead, or Management positions. 6. **What is the company culture like at Sysco LABS?** * Sysco LABS has a progressive culture that promotes work-life harmony, personal development, and equal opportunities. 7. **Will I get the opportunity to work with experienced engineers?** * Yes, you will work with and learn from industry specialists. 8. **What kind of projects will I be working on?** * You will be working on projects related to maintaining the reliability of a billion-dollar application, automating tasks, and improving operational processes. 9. **How long is the internship program?** * The duration of the internship program is typically between 3 to 6 months. 10. **What support will I receive during the internship?** * You will receive mentorship from experienced engineers and support from the SRE and Operations teams.