Lead Analyst - Customer Identity and Access Management (CIAM) at Sysco LABS Sri Lanka

Role Overview

Sysco LABS is seeking a highly motivated and experienced Lead Analyst to join our Customer Identity and Access Management (CIAM) team. This role is critical in ensuring the secure and seamless access of our customers to Sysco's various platforms and applications. As a Lead Analyst, you will be responsible for the day-to-day support, analysis, and administration of our CIAM services, with a strong focus on Okta SSO and MFA. You will collaborate with application teams, architecture teams, and networking teams globally to troubleshoot issues, implement new solutions, and maintain a robust security posture.

A Day in the Life

Here's what a typical day might look like for a Lead Analyst in our CIAM team:

• Start your day by reviewing any open incidents or service requests related to CIAM services.
• Monitor the health and performance of Okta and other IAM systems.
• Troubleshoot authentication and access issues reported by users or application teams.
• Work with application teams to onboard new customer-based applications into Okta.
• Develop custom scripts or APIs to automate tasks or integrate systems.
• Create and maintain operational documentation and runbooks.
• Generate reports and metrics to support compliance and security monitoring.
• Participate in team meetings and knowledge-sharing sessions.
• Stay up-to-date with the latest IAM technologies and security trends.
• Provide on-call support as needed.

Why Colombo, Sri Lanka?

Colombo, the vibrant capital of Sri Lanka, offers a unique blend of rich culture, modern amenities, and a growing technology sector. Sysco LABS Sri Lanka is a key hub for technology innovation within Sysco, and working in Colombo provides the opportunity to be part of a dynamic and collaborative team. The city boasts a relatively low cost of living, delicious cuisine, and beautiful natural surroundings, making it an attractive destination for professionals seeking a fulfilling career and a balanced lifestyle.

Career Path

At Sysco LABS, we are committed to the growth and development of our employees. The Lead Analyst role provides a solid foundation for career advancement within the IAM space. Potential career paths include:

• Senior IAM Analyst: Take on more complex projects and responsibilities, mentoring junior analysts.
• IAM Engineer: Focus on the design and implementation of IAM solutions.
• IAM Architect: Develop the overall IAM strategy and architecture for the organization.
• Security Architect: Expand your focus to encompass broader security domains.
• Management Roles: Lead and manage IAM teams.

Salary & Benefits

Sysco LABS offers a competitive salary and benefits package that includes:

• Competitive salary commensurate with experience
• Comprehensive health insurance
• Dental and vision insurance
• Paid time off (PTO) and holidays
• 401(k) retirement plan with company match
• Employee stock purchase plan
• Life insurance and disability insurance
• Professional development opportunities
• Employee assistance program (EAP)
• Wellness programs
• Flexible work arrangements

The specific salary for this role will be based on your experience, qualifications, and the local market conditions in Sri Lanka.

Sysco Culture

Sysco is a company that values innovation, delivery excellence, and continuous learning. We foster a collaborative and inclusive work environment where employees are encouraged to share their ideas and contribute to the success of the company. We are committed to providing our employees with the resources and support they need to grow and develop their careers.

How to Apply

If you are a talented and motivated IAM professional with a passion for security and a desire to make a difference, we encourage you to apply for the Lead Analyst - Customer Identity and Access Management (CIAM) position at Sysco LABS Sri Lanka. To apply, please submit your resume and cover letter through our online application portal.

FAQ

1. What is Customer Identity and Access Management (CIAM)? CIAM is a specialized area of IAM that focuses on managing the identities and access of external users, such as customers, partners, and suppliers.
2. What is Okta? Okta is a leading cloud-based IAM platform that provides SSO, MFA, and other identity management services.
3. What is Azure Entra? Azure Entra (formerly Azure Active Directory) is Microsoft's cloud-based identity and access management service.
4. What are the key responsibilities of a CIAM Lead Analyst? The key responsibilities include supporting Okta CIAM services, troubleshooting authentication issues, onboarding applications, creating documentation, and developing custom scripts.
5. What skills are required for this role? The required skills include experience with Okta, IAM technologies, troubleshooting, scripting, and API development.
6. What is the work schedule for this role? The primary shift is [2:00PM-10:00 PM SLST, 3:30 AM-11:30 AM CDT] with flexibility.
7. Is this a remote or in-office role? This is a hybrid remote and office-based role in Sri Lanka.
8. What is the career path for this role? Potential career paths include Senior IAM Analyst, IAM Engineer, IAM Architect, and Security Architect.
9. What are the benefits of working at Sysco LABS? Sysco LABS offers a competitive salary, comprehensive health insurance, paid time off, and professional development opportunities.
10. How can I apply for this role? You can apply by submitting your resume and cover letter through our online application portal.