Merchandise Experience Colleague Bilingual / English /Spanish Preferred

Role Overview

The Merchandise Experience Colleague at Sysco Houston TMC Cash and Carry plays a vital role in ensuring the store operates efficiently and provides an appealing shopping environment for customers. This role focuses on maintaining product availability, reducing shrink, and delivering exceptional customer service. The ideal candidate is a detail-oriented individual with strong organizational skills, excellent communication abilities, and a passion for creating a positive shopping experience. Bilingual proficiency in English and Spanish is preferred to effectively communicate with a diverse customer base.

A Day in the Life

A typical day for a Merchandise Experience Colleague involves a variety of tasks aimed at optimizing the store's layout and ensuring product availability. The day starts with a team meeting to review priorities and tasks. Responsibilities include stocking shelves with products from various sources, rotating inventory using the FIFO (First-In, First-Out) method, and ensuring that products are correctly placed according to planograms. Zoning, which involves straightening and organizing merchandise, is a crucial aspect of the role. Additionally, the colleague is responsible for maintaining signage, reporting low stock levels, and providing excellent customer service by assisting customers with their needs and handling complaints professionally. The role also includes maintaining the cleanliness and safety of assigned areas and reporting any issues to the supervisor.

Why Houston, Texas?

Houston, Texas, is a vibrant and diverse city with a thriving economy and a high quality of life. As the fourth-largest city in the United States, Houston offers a wide range of cultural attractions, entertainment venues, and outdoor activities. The city is known for its culinary scene, with a diverse array of restaurants offering cuisines from around the world. Houston's strong job market and affordable cost of living make it an attractive place to live and work. For professionals in the merchandising and retail sectors, Houston provides ample opportunities for career growth and advancement. The city's diverse population also offers a rich cultural experience for those who are bilingual in English and Spanish, making it an ideal location for this role.

Career Path

The Merchandise Experience Colleague role at Sysco can serve as a stepping stone to various career paths within the company. With experience and demonstrated performance, colleagues can advance to positions such as Merchandise Lead, Backroom Coordinator, or even supervisory roles within the store. Sysco is committed to providing opportunities for professional development and advancement, offering training programs and mentorship opportunities to help colleagues grow their skills and advance their careers. The company also encourages internal promotion, providing employees with the chance to move into different departments and roles based on their interests and abilities.

Salary and Benefits

The estimated salary range for the Merchandise Experience Colleague position in Houston, Texas is between $30,000 and $45,000 per year. In addition to a competitive salary, Sysco offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off (PTO) and holidays, an employee stock purchase plan, life insurance and disability coverage, an employee assistance program (EAP), wellness programs, tuition reimbursement, and discounts on Sysco products and services. These benefits are designed to support the well-being of employees and their families, providing them with financial security and peace of mind.

Sysco Culture

Sysco is a company that values its employees and fosters a supportive and inclusive work environment. The company is committed to diversity and inclusion, creating a workplace where all employees feel valued and respected. Sysco promotes a culture of teamwork and collaboration, encouraging employees to work together to achieve common goals. The company also emphasizes continuous improvement, providing employees with opportunities to learn and grow their skills. Sysco is dedicated to giving back to the community, supporting various charitable organizations and initiatives. The company's values include integrity, teamwork, excellence, and a commitment to customer service.

How to Apply

To apply for the Merchandise Experience Colleague position at Sysco Houston TMC Cash and Carry, interested candidates should visit the Sysco careers website and search for the job opening. The application process typically involves submitting a resume and cover letter, as well as completing an online application form. Candidates may also be asked to complete assessments or participate in interviews as part of the selection process. Sysco is an equal opportunity employer and welcomes applications from all qualified individuals. The company is committed to providing reasonable accommodations to individuals with disabilities throughout the application and interview process. For any assistance needed with the application, please contact the Sysco HR department.

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of a Merchandise Experience Colleague?

Key responsibilities include stocking shelves, zoning merchandise, maintaining signage, providing customer service, and ensuring the cleanliness and safety of assigned areas.

2. What qualifications are required for this role?

A high school diploma or equivalent is preferred, along with prior experience in merchandising or retail. Strong organizational, communication, and customer service skills are essential. Bilingual proficiency in English and Spanish is preferred.

3. What is the typical work schedule for this position?

The work schedule may vary and include weekends and holidays. Flexibility is required to meet the needs of the store.

4. What opportunities for advancement are available at Sysco?

Sysco offers various career paths, including opportunities to advance to positions such as Merchandise Lead, Backroom Coordinator, or supervisory roles within the store. The company encourages internal promotion and provides training programs to support employee growth.

5. What benefits does Sysco offer to its employees?

Sysco offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off (PTO) and holidays, an employee stock purchase plan, and more.

6. What is the company culture like at Sysco?

Sysco fosters a supportive and inclusive work environment, valuing teamwork, integrity, and a commitment to customer service. The company is dedicated to diversity and inclusion, creating a workplace where all employees feel valued and respected.

7. Is bilingual proficiency required for this role?

Bilingual proficiency in English and Spanish is preferred to effectively communicate with a diverse customer base.

8. What is FIFO inventory management?

FIFO (First-In, First-Out) is an inventory management method that ensures the oldest stock is sold first, reducing the risk of spoilage or obsolescence. It is crucial for maintaining product freshness and quality.

9. What should I do if I see a pest in the store?

Immediately report any sightings of pests, including insects or rodents, to your supervisor, providing the location and type of pest observed.

10. How do I handle customer complaints effectively?

Handle complaints promptly and professionally, actively listening to the customer's concerns and offering solutions. Escalate to management when necessary to ensure customer satisfaction.