Night Customer Service Representative at Sysco | FreshPoint Oahu

Role Overview

As a Night Customer Service Representative at FreshPoint Oahu (a Sysco company), you are the first point of contact for our valued customers and sales colleagues during the night shift. This role is crucial in ensuring smooth operations and providing exceptional service outside of regular business hours. You will be responsible for handling inquiries, resolving issues, processing orders, and providing support to ensure customer satisfaction. Your ability to communicate effectively, solve problems quickly, and maintain a positive attitude is essential to success in this position.

A Day in the Life

Here's what a typical night might look like:

• Answering incoming phone calls and addressing customer inquiries about orders, deliveries, and products.
• Processing will-call orders and providing customers with necessary documentation.
• Investigating and resolving customer complaints or issues related to orders or deliveries.
• Working closely with the sales team and other departments to ensure customer needs are met.
• Maintaining accurate records of customer interactions and transactions.
• Assisting with new customer onboarding and providing support.
• Managing order edit reports and processing credit requests.
• Handling administrative tasks such as key pick-up requests and routing inquiries.

Why Honolulu, Hawaii?

Honolulu offers a unique blend of vibrant city life and stunning natural beauty. Working for FreshPoint Oahu in Honolulu means you'll be part of a community that values local culture, sustainable practices, and exceptional food. Enjoy a career in a dynamic industry while experiencing the beauty and warmth of the Hawaiian Islands.

Career Path

Sysco is committed to the growth and development of its employees. As a Night Customer Service Representative, you'll have opportunities to advance within the customer service department, sales team, or other areas of the company. We offer ongoing training and development programs to help you build your skills and achieve your career goals. Potential career paths include:

• Senior Customer Service Representative
• Sales Coordinator
• Account Manager
• Customer Service Supervisor
• Other roles within Sysco’s extensive network

Salary and Benefits

The estimated salary range for this position in Honolulu, Hawaii is $35,000 - $50,000 per year. Sysco also offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick leave, holidays)
• 401(k) retirement plan with company match
• Employee stock purchase plan
• Life insurance
• Disability insurance
• Flexible spending accounts
• Employee assistance program
• Wellness programs
• Tuition reimbursement
• Employee discounts

Sysco Culture

Sysco is a global leader in foodservice distribution, and our success is driven by our dedicated and talented colleagues. We foster a culture of teamwork, respect, and innovation. We are committed to providing a supportive and inclusive work environment where everyone can thrive. At Sysco, you'll be part of a company that values integrity, excellence, and a passion for serving our customers.

How to Apply

Interested in joining the FreshPoint Oahu team as a Night Customer Service Representative? Apply online through the Sysco careers website. Be sure to highlight your customer service experience, communication skills, and problem-solving abilities in your application.

Frequently Asked Questions

1. What are the key responsibilities of a Night Customer Service Representative?

   Answering calls, resolving issues, processing orders, and providing sales team support.

2. What skills are important for this role?

   Communication, problem-solving, attention to detail, and adaptability.

3. What is the work environment like at FreshPoint Oahu?

   Fast-paced, customer-focused, and supportive.

4. What opportunities for advancement are available?

   Potential for advancement within customer service, sales, or other departments.

5. What benefits does Sysco offer?

   Health insurance, paid time off, 401(k), and more.

6. What experience is required for this position?

   One year of foodservice sales coordination or customer support experience is preferred.

7. Is previous call center experience required?

   Previous call center experience is preferred but not required.

8. What is Sysco’s commitment to diversity and inclusion?

   Sysco is committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

9. How does Sysco support employee growth and development?

   Sysco offers ongoing training and development programs to help employees build their skills and advance their careers.

10. What is the company culture like at Sysco?

    Sysco fosters a culture of teamwork, respect, and innovation.