Operations Engineer - L1 at Sysco LABS Sri Lanka

Role Overview

As an Operations Engineer - L1 at Sysco LABS Sri Lanka, you will be a crucial part of the Sysco Global Operations Center, responsible for monitoring Sysco's global infrastructure and applications around the clock. Your primary goal is to ensure the continuous operation of our IT systems, proactively identifying and resolving incidents before they impact Sysco associates and customers. This role requires a strong understanding of IT infrastructure, excellent problem-solving skills, and the ability to work collaboratively with internal and external stakeholders.

A Day in the Life

Your day will involve:

• Monitoring various dashboards to identify potential incidents.
• Responding to alerts and escalating issues as needed.
• Following standard operating procedures (SOPs) for known incidents.
• Collaborating with support teams to resolve incidents.
• Documenting incident details and resolution steps.
• Participating in incident post-mortem analysis.
• Continuously learning and developing technical skills.

Why Colombo, Sri Lanka?

Sysco LABS Sri Lanka is located in Colombo, a vibrant and growing city. Working in Colombo offers a unique opportunity to be part of a dynamic team and contribute to a global organization. The city boasts a rich culture, delicious cuisine, and a thriving tech industry. Sysco LABS provides a supportive and collaborative work environment where you can grow your career and make a real impact.

Career Path

As an Operations Engineer - L1, you can advance your career within Sysco LABS by developing your technical skills and taking on more responsibilities. Potential career paths include:

• Operations Engineer - L2
• Senior Operations Engineer
• Team Lead
• Specialist in a specific technology area (e.g., cloud, networking, security)

Salary & Benefits

Sysco offers a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Paid time off
• Retirement savings plan
• Professional development opportunities
• Employee assistance program
• Life insurance
• Employee stock purchase plan
• Tuition reimbursement
• Employee discounts

Sysco Culture

At Sysco, we are committed to creating a culture of inclusion and belonging. We believe that our diverse workforce is our greatest asset. We value collaboration, innovation, and customer focus. Sysco is a place where you can be yourself, grow your career, and make a difference in the world.

How to Apply

To apply for the Operations Engineer - L1 position at Sysco LABS Sri Lanka, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience and skills. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What are the key responsibilities of an Operations Engineer - L1?
   Monitoring IT infrastructure and applications, identifying incidents, and collaborating with stakeholders to resolve issues.
2. What skills are required for this role?
   IT infrastructure knowledge, problem-solving skills, communication skills, and familiarity with monitoring tools.
3. What is the work environment like at Sysco LABS Sri Lanka?
   Supportive, collaborative, and dynamic.
4. What career development opportunities are available?
   Opportunities to advance to higher-level roles within the Operations Engineering team or specialize in a specific technology area.
5. What benefits does Sysco offer?
   Competitive salary, health insurance, paid time off, retirement savings plan, and more.
6. What is the interview process like?
   Typically involves a phone screening, technical interview, and final interview with the hiring manager.
7. What is the dress code at Sysco LABS?
   Business casual.
8. What is the company culture like at Sysco?
   Inclusive, collaborative, and customer-focused.
9. Are there opportunities for training and development?
   Yes, Sysco invests in employee training and development to help them grow their careers.
10. What is the company's mission?
    Connecting the world to share food and care for one another.

Additional Information

This role requires the ability to work in a 24/7 environment, including nights, weekends, and holidays. The Operations Engineer - L1 will be part of a team that provides continuous monitoring and support for Sysco's global IT infrastructure.

Sysco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Join our team and be part of a company that is making a difference in the world of food!