Operations Engineer L1 - Sysco Global Service Center, Costa Rica

Role Overview

The Operations Engineer L1 role within Sysco's Global Technology Operations Command Center (GTOCC) is a critical position responsible for maintaining the health and stability of Sysco's global infrastructure and systems. This role focuses on proactive monitoring, rapid incident response, and ensuring adherence to Service Level Agreements (SLAs). The L1 Engineer acts as the first line of defense, independently resolving standard infrastructure and performance issues while escalating more complex incidents to upper-tier teams.

A Day in the Life of an Operations Engineer L1

A typical day for an Operations Engineer L1 involves: * **Monitoring:** Continuously monitoring Sysco's global infrastructure using tools like Datadog and SolarWinds to identify potential issues. * **Incident Triage:** Investigating alerts and incidents to determine their severity and impact. * **Issue Resolution:** Independently resolving common infrastructure and performance problems, such as server performance issues, monitoring agent errors, and basic system alerts. * **Escalation:** Escalating major incidents and complex issues to L2/L3 teams, ensuring timely resolution. * **Collaboration:** Participating in incident bridge calls and coordinating with internal and external stakeholders. * **Documentation:** Maintaining accurate records of incidents and resolutions in ServiceNow. * **Continuous Improvement:** Identifying opportunities to improve monitoring, incident response, and operational efficiency.

Why the Global Service Center in Costa Rica?

Sysco's Global Service Center in Costa Rica offers a vibrant and dynamic work environment. Costa Rica is known for its highly skilled workforce, stable economy, and beautiful natural surroundings. Working at the Global Service Center provides opportunities to collaborate with colleagues from around the world and contribute to Sysco's global operations. ## Career Path Starting as an Operations Engineer L1 at Sysco offers a clear career path for growth and development. Potential career advancements include: * **Operations Engineer L2/L3:** Progress to higher-level engineering roles with increasing responsibilities and technical expertise. * **Senior Operations Engineer:** Lead projects and mentor junior engineers. * **Team Lead/Supervisor:** Manage a team of operations engineers. * **Specialized Roles:** Transition into specialized areas such as security, automation, or cloud engineering. Sysco invests in its employees' development through training programs, mentorship opportunities, and internal mobility. ## Salary and Benefits Sysco offers a competitive salary and benefits package for the Operations Engineer L1 role. The estimated salary range for this position in Costa Rica is $45,000 - $75,000 USD per year. The actual salary will depend on experience, skills, and qualifications. In addition to salary, Sysco provides a comprehensive benefits package that includes: * Health Insurance (medical, dental, vision) * Paid Time Off (vacation, sick, holidays) * Retirement Plan with Company Match * Employee Stock Purchase Plan * Life Insurance * Disability Insurance * Wellness Programs * Employee Assistance Program (EAP) * Tuition Reimbursement * Employee Discounts ## Sysco Culture Sysco is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. The company fosters a culture of collaboration, innovation, and continuous improvement. Sysco employees are passionate about serving customers and making a positive impact on the communities where they live and work. ## How to Apply To apply for the Operations Engineer L1 position at Sysco's Global Service Center in Costa Rica, please visit the Sysco careers website. Search for the job title and location to find the specific job posting. Follow the instructions to submit your application, including your resume and cover letter. ## Frequently Asked Questions (FAQ) **Q1: What are the key responsibilities of an Operations Engineer L1?** **A:** The Operations Engineer L1 is responsible for monitoring Sysco's global infrastructure, responding to incidents, and resolving basic infrastructure and system issues. **Q2: What skills are required for this role?** **A:** Key skills include experience with monitoring tools (Datadog, SolarWinds), ticketing systems (ServiceNow, Jira), Windows/Linux environments, networking fundamentals, and strong communication skills. **Q3: What is the work schedule for this position?** **A:** The standard shift is Monday to Friday, from 10:30 AM to 7:30 PM CST. Weekend on-call coverage is also required on a rotational basis. **Q4: What is the career path for an Operations Engineer L1?** **A:** Potential career advancements include Operations Engineer L2/L3, Senior Operations Engineer, Team Lead/Supervisor, and specialized roles in areas such as security or automation. **Q5: What is the salary range for this position?** **A:** The estimated salary range for this position in Costa Rica is $45,000 - $75,000 USD per year, depending on experience and qualifications. **Q6: What benefits does Sysco offer?** **A:** Sysco offers a comprehensive benefits package that includes health insurance, paid time off, retirement plan, employee stock purchase plan, and more. **Q7: What is the company culture like at Sysco?** **A:** Sysco fosters a culture of collaboration, innovation, and continuous improvement, with a commitment to diversity and inclusion. **Q8: What is the dress code at Sysco's Global Service Center?** **A:** The dress code is business casual. **Q9: Are there opportunities for professional development at Sysco?** **A:** Yes, Sysco invests in its employees' development through training programs, mentorship opportunities, and tuition reimbursement. **Q10: Is relocation assistance provided for this position?** **A:** Relocation assistance may be available for qualified candidates.