Relationship Manager, Healthcare & Senior Living - Sysco Canada

Role Overview

As a Relationship Manager at Sysco Canada, you will play a vital role in strengthening customer relationships within the Healthcare & Senior Living sector. Your primary focus will be on enhancing the customer experience by providing dedicated support, resolving issues promptly, and ensuring seamless service delivery. This position requires a collaborative approach, working closely with Customer Support Teams, National Sales, and Local Sales to achieve optimal customer satisfaction.

A Day in the Life

Your day as a Relationship Manager will be dynamic and customer-focused. You'll start by reviewing your customer portfolio, identifying any outstanding issues or potential concerns. You'll then engage with customers through various communication channels, including phone, email, and in-person visits, to address their needs and build rapport. A significant portion of your time will be dedicated to resolving "last mile" issues, ensuring accurate product delivery, and providing timely updates. You'll also collaborate with internal teams to implement best practices, acting as a role model for effective communication and problem-solving. You will proactively seek feedback and create solutions to better serve our valuable customer base. Expect to be in the field up to 25% of the time as needed.

Why [Location]?

Sysco Canada offers exciting opportunities across various provinces, providing a diverse and vibrant work environment. Each location offers unique cultural experiences, outdoor adventures, and career growth potential. By joining Sysco Canada, you'll become part of a national network dedicated to serving the foodservice industry with excellence.

Career Path

The Relationship Manager role provides a solid foundation for career advancement within Sysco. Successful individuals can progress to roles such as Senior Relationship Manager, Account Manager, or leadership positions within Customer Support or Sales. Sysco is committed to providing ongoing training and development opportunities to help you achieve your career goals.

Salary & Benefits

Sysco Canada offers a competitive salary and benefits package that includes health, dental, and vision insurance, paid time off, retirement savings plan, and employee stock purchase plan. We also provide opportunities for professional development and tuition reimbursement to help you grow and succeed.

Sysco Culture

At Sysco, we foster a culture of diversity, equity, and inclusion. We believe that our differences make us stronger and that everyone deserves to feel valued and respected. We are committed to creating a workplace where everyone can thrive and contribute their best. We are Better Together.

How to Apply

To apply for the Relationship Manager position, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!

FAQ

1. What is the purpose of the Relationship Manager role?
   The Relationship Manager strengthens customer relationships and enhances the customer experience by providing dedicated support and issue resolution.
2. What are the key responsibilities of a Relationship Manager?
   Key responsibilities include building and maintaining strong customer relationships, resolving issues, implementing best practices, and collaborating with internal teams.
3. What skills are required for this role?
   Required skills include customer service management, organizational skills, communication skills, and proficiency in Microsoft Office Suite.
4. What education and experience are required?
   A Bachelor's degree in a related discipline or 4+ years of relevant experience is required, along with 5+ years of experience in customer relationship management.
5. What are the travel requirements for this position?
   Travel requirements are 0-25%.
6. What benefits does Sysco offer?
   Sysco offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and retirement savings plan.
7. What is Sysco's culture like?
   Sysco fosters a culture of diversity, equity, and inclusion.
8. How can I apply for this position?
   You can apply through our online application portal.
9. What opportunities for career advancement are available?
   Successful individuals can progress to roles such as Senior Relationship Manager, Account Manager, or leadership positions within Customer Support or Sales.
10. What is Sysco's commitment to employment equity?
    Sysco is committed to Employment Equity and provides accommodations during the recruitment process for candidates with disabilities.