Sales & Operations Support Specialist at Sysco Guest Supply - Somerset, NJ

Role Overview

As a Sales & Operations Support Specialist at Sysco Guest Supply in Somerset, NJ, you will play a crucial role in ensuring the seamless operation of our sales and distribution processes. This hybrid position requires a dynamic individual who can effectively manage item balance, maintain transactional integrity, and address customer-related issues. Your primary focus will be on supporting the Sales and Distribution Teams by resolving discrepancies, processing returns, and ensuring accurate inventory management. This role is vital in optimizing costs for both the company and our customers, contributing directly to our overall efficiency and customer satisfaction.

A Day in the Life

Your day will be varied and engaging, encompassing a range of responsibilities that require both analytical skills and effective communication. Here’s a glimpse of what you can expect:

• Morning: Start by running daily reports to identify and process requests for merchandise returns and shipment discrepancies. You’ll analyze these requests to determine the appropriate resolution, dispatching carriers and UPS labels for product returns as needed.
• Mid-Day: Focus on managing and overseeing the Smartsheet tracking system for various requests, including MSR/MDA, CS, Sales Consultant, and RMA Processing. This involves investigating and resolving transaction discrepancies reported by different departments, such as distribution center operations, customer service, purchasing, and accounts payable.
• Afternoon: Collaborate with the Procurement team to assist with creating MSRs (Material Stock Requests) for balancing inventory across all distribution centers, ensuring the right product is in the right DC. Additionally, you’ll create MDAs (Material Disposition Authorizations) to assist in moving discontinued, inactive, or expired products out of the DC, facilitating donations to local charities.
• Evening: Monitor and identify aged open orders, proactively working to resolve any backorders or IT-related issues that may be preventing successful order closure. Collaborate with relevant teams to troubleshoot and address obstacles, ensuring orders are processed efficiently and timely.

Why Somerset, NJ?

Somerset, New Jersey, offers a balanced lifestyle with a blend of suburban charm and access to urban amenities. Located in the heart of the state, Somerset provides a convenient location for both work and leisure.

• Location Advantages: Somerset is strategically located near major highways, providing easy access to New York City and Philadelphia. This allows for convenient travel and access to a wide range of cultural and entertainment opportunities.
• Quality of Life: The area boasts excellent schools, safe neighborhoods, and a variety of recreational activities, making it an ideal place for families. Parks, golf courses, and community events are abundant, fostering a strong sense of community.
• Affordable Living: Compared to New York City, Somerset offers a more affordable cost of living, allowing you to enjoy a higher standard of living while still being close to major metropolitan areas.

Career Path

At Sysco Guest Supply, we are committed to providing our employees with opportunities for growth and advancement. The Sales & Operations Support Specialist role is an excellent starting point for a career in supply chain management, sales operations, or customer service. Potential career paths include:

• Senior Sales & Operations Support Specialist: With experience and proven performance, you can advance to a senior role, taking on more complex responsibilities and mentoring junior team members.
• Supply Chain Analyst: Leverage your analytical skills and understanding of distribution operations to become a Supply Chain Analyst, focusing on optimizing supply chain processes and improving efficiency.
• Customer Service Manager: Utilize your experience in resolving customer issues and managing returns to become a Customer Service Manager, leading a team of customer service representatives and ensuring customer satisfaction.
• Sales Operations Manager: Combine your sales support and operations expertise to become a Sales Operations Manager, responsible for streamlining sales processes, improving sales performance, and supporting the sales team.

Salary & Benefits

The estimated salary range for this position is between $45,000 and $65,000 per year, commensurate with experience and qualifications. In addition to a competitive salary, Sysco Guest Supply offers a comprehensive benefits package, including:

• Health Insurance: Comprehensive medical, dental, and vision coverage to keep you and your family healthy.
• Retirement Plan: A 401(k) plan with a company match to help you save for your future.
• Paid Time Off: Generous vacation, sick leave, and holiday pay to ensure you have time to relax and recharge.
• Employee Discounts: Discounts on Sysco products and services, as well as other partner companies.
• Professional Development: Opportunities for training, development, and advancement within the company.

Sysco Culture

Sysco is a global leader in food and beverage distribution, and our culture is built on a foundation of integrity, teamwork, and customer focus. We are committed to providing a supportive and inclusive work environment where every employee can thrive. Key aspects of our culture include:

• Teamwork: We believe in working together to achieve common goals, fostering a collaborative and supportive work environment.
• Customer Focus: We are dedicated to providing exceptional service to our customers, always striving to exceed their expectations.
• Integrity: We conduct our business with honesty, transparency, and ethical behavior.
• Innovation: We embrace new ideas and technologies, constantly seeking ways to improve our processes and better serve our customers.
• Diversity and Inclusion: We are committed to creating a diverse and inclusive workplace where every employee feels valued and respected.

How to Apply

If you are a motivated and detail-oriented individual with a passion for sales and operations support, we encourage you to apply for the Sales & Operations Support Specialist position at Sysco Guest Supply in Somerset, NJ. To apply, please submit your resume and cover letter through our online application portal. Be sure to highlight your relevant experience, skills, and qualifications. We look forward to hearing from you!

FAQ

1. What are the key responsibilities of a Sales & Operations Support Specialist?

The key responsibilities include processing merchandise returns, resolving shipment discrepancies, managing the Smartsheet tracking system, collaborating with cross-functional teams to resolve transaction discrepancies, and assisting with inventory management.

2. What qualifications are required for this position?

A high school diploma or equivalent is required, with a Bachelor's degree preferred. Proven experience in sales support, operations support, or a related field is highly desirable. Proficiency in using PeopleSoft and High Jump/K1 systems is also a plus.

3. What is the typical career path for this role?

Potential career paths include Senior Sales & Operations Support Specialist, Supply Chain Analyst, Customer Service Manager, and Sales Operations Manager.

4. What benefits does Sysco Guest Supply offer?

Sysco Guest Supply offers a comprehensive benefits package, including health insurance, a 401(k) plan, paid time off, employee discounts, and professional development opportunities.

5. What is the company culture like at Sysco?

Sysco's culture is built on a foundation of integrity, teamwork, and customer focus. We are committed to providing a supportive and inclusive work environment where every employee can thrive.

6. What is the salary range for this position?

The estimated salary range for this position is between $45,000 and $65,000 per year, commensurate with experience and qualifications.

7. Where is the position located?

The position is located in Somerset, New Jersey.

8. Is this a remote position?

No, this is a hybrid position, requiring some on-site presence.

9. What skills are important for success in this role?

Important skills include analytical skills, problem-solving skills, communication skills, and proficiency in using relevant software and systems.

10. How do I apply for this position?

To apply, please submit your resume and cover letter through our online application portal.