Role Overview

Sysco is seeking a highly skilled and experienced Senior Scrum Master to join our Data & Analytics team, based in our Global Service Center in Costa Rica. As a Senior Scrum Master, you will be pivotal in enabling and elevating high-performing Agile teams within a Lean-Agile, Scaled Agile Framework (SAFe) environment. Your primary focus will be to drive value delivery, improve predictability, strengthen Agile maturity, and facilitate seamless collaboration across the Agile Release Train (ART). This role demands a strong understanding of Agile principles, exceptional communication skills, and a passion for fostering a culture of continuous improvement.

A Day in the Life of a Senior Scrum Master at Sysco

Each day as a Senior Scrum Master at Sysco presents unique challenges and opportunities to drive Agile excellence. Here’s a glimpse into what a typical day might look like:

• Morning Stand-ups: Facilitate daily stand-up meetings for multiple Scrum teams, ensuring they are focused, efficient, and aligned on daily goals.
• Impediment Removal: Identify and address any impediments blocking team progress, escalating issues as needed to ensure smooth workflow.
• PI Planning Preparation: Work with Product Owners to prepare teams for upcoming Program Increment (PI) Planning sessions, ensuring clear objectives and achievable goals.
• Collaboration and Communication: Engage with stakeholders, Product Owners, and other Scrum Masters to ensure open communication and alignment across the ART.
• Agile Coaching: Provide coaching and mentoring to team members on Agile principles, Scrum practices, and Kanban methodologies.
• Metric Analysis: Monitor and analyze Agile metrics such as velocity, cycle time, and flow time to identify areas for improvement.
• Retrospectives: Lead retrospective meetings to identify actionable steps for continuous improvement and team growth.
• Community of Practice: Participate in Communities of Practice to share best practices and learn from other Scrum Masters within the organization.
• Risk Management: Proactively identify and manage risks and dependencies that could impact team delivery.
• Documentation and Reporting: Maintain accurate documentation of team progress, impediments, and action plans, and provide regular reports to stakeholders.

Why Heredia, Costa Rica?

Heredia, Costa Rica, offers a unique blend of natural beauty, cultural richness, and technological advancement. Sysco’s Global Service Center in Heredia provides a vibrant and dynamic work environment, allowing you to:

• Enjoy a High Quality of Life: Costa Rica is renowned for its stunning landscapes, biodiversity, and commitment to environmental sustainability, offering a balanced lifestyle.
• Experience Cultural Diversity: Work in a multicultural environment with colleagues from diverse backgrounds, fostering collaboration and innovation.
• Benefit from a Growing Tech Hub: Heredia is a burgeoning tech hub in Costa Rica, providing opportunities for professional growth and development.
• Access Modern Amenities: The Ultra Park II in Lagunilla, Heredia, offers state-of-the-art facilities and easy access to transportation and other amenities.
• Embrace Work-Life Balance: With a hybrid work model, you can balance your professional responsibilities with personal pursuits, enhancing your overall well-being.

Career Path for a Senior Scrum Master at Sysco

At Sysco, we are committed to providing our employees with opportunities for growth and advancement. As a Senior Scrum Master, you can advance your career in several directions:

• Agile Coach: Transition into a dedicated Agile Coach role, focusing on mentoring and guiding multiple teams and ARTs in Agile best practices.
• Release Train Engineer (RTE): Become an RTE, responsible for facilitating and coordinating all activities within an Agile Release Train.
• Agile Program Manager: Lead large-scale Agile programs, overseeing multiple ARTs and ensuring alignment with organizational goals.
• Management Roles: Progress into management positions, leading teams of Scrum Masters and Agile practitioners.
• Specialized Agile Consultant: Focus on specific areas of Agile expertise, such as DevOps, Agile testing, or Lean portfolio management.

Salary and Benefits

Sysco offers a comprehensive compensation and benefits package to attract and retain top talent. The estimated salary range for a Senior Scrum Master in Heredia, Costa Rica is $60,000 - $90,000 USD per year. In addition to a competitive salary, Sysco provides:

• Private Medical Insurance: Comprehensive health coverage for you and your family.
• Asociacion Solidarista: A savings and loan association that provides financial benefits and opportunities for employees.
• Life Insurance: Protection and security for you and your loved ones.
• Personal Day Off: Additional time off to attend to personal matters or enjoy leisure activities.
• Hybrid Work Model: The flexibility to work remotely for part of the week, promoting work-life balance.
• Professional Development: Opportunities for training, certifications, and career advancement.
• Employee Assistance Program: Confidential support and resources for personal and professional well-being.
• Wellness Programs: Initiatives to promote health and wellness among employees.
• Paid Time Off: Generous vacation and holiday time to recharge and spend time with family.

Sysco Culture

Sysco is committed to fostering a culture of diversity, inclusion, and collaboration. We believe that our employees are our greatest asset, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute their best work. Our core values include:

• Integrity: We conduct our business with honesty, transparency, and ethical behavior.
• Excellence: We strive for excellence in everything we do, continuously improving our processes and outcomes.
• Teamwork: We work together as a team, supporting each other and sharing knowledge and resources.
• Inclusion: We embrace diversity and create an inclusive environment where everyone feels welcome and respected.
• Responsibility: We take responsibility for our actions and are accountable for our results.

How to Apply

If you are a motivated and experienced Senior Scrum Master with a passion for Agile excellence, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and cover letter through the Sysco careers website. Be sure to highlight your experience with SAFe, Scrum, Kanban, and Lean principles, as well as your communication and facilitation skills.

Frequently Asked Questions (FAQ)

1. What is the hybrid work model at Sysco in Heredia?

   The hybrid work model allows employees to work from the office (Ultra Park II, Lagunilla, Heredia) three days a week and remotely for the remaining days.

2. What are the required qualifications for this role?

   A Bachelor’s degree in computer science, Information Technology, Software/Systems Engineering, Computer Engineering, or equivalent experience is required, along with a minimum of 5 years of experience as a Scrum Master in Agile/SAFe delivery environments.

3. What skills are essential for this role?

   Essential skills include servant leadership, facilitation, communication, conflict resolution, analytical thinking, Agile coaching, and experience with Agile tools such as Jira and Confluence.

4. What does a Senior Scrum Master do at Sysco?

   A Senior Scrum Master enables and elevates high-performing Agile teams, drives value delivery, improves predictability, strengthens Agile maturity, and facilitates collaboration across the Agile Release Train (ART).

5. What benefits does Sysco offer in Costa Rica?

   Sysco offers private medical insurance, Asociacion Solidarista, life insurance, personal day off, and a hybrid work model, among other benefits.

6. Is relocation assistance provided for this role?

   No, relocation assistance is not provided. Only candidates with Costa Rican nationality or valid immigration status will be considered.

7. What is the work environment like at Sysco in Heredia?

   The work environment is collaborative, diverse, and dynamic, with a focus on innovation and continuous improvement.

8. What opportunities for career growth are available at Sysco?

   Opportunities for career growth include roles such as Agile Coach, Release Train Engineer (RTE), Agile Program Manager, and management positions.

9. How does Sysco support diversity and inclusion?

   Sysco is committed to fostering a culture of diversity and inclusion, creating an environment where everyone feels valued, respected, and empowered.

10. What Agile methodologies are used at Sysco?

    Sysco uses Scrum, SAFe, Kanban, and Lean principles to drive Agile delivery and continuous improvement.