Software Engineer - Application Technology (ServiceNow - CMDB) at Sysco LABS Sri Lanka

Role Overview

Sysco LABS is seeking a dedicated and experienced Software Engineer to join our Application Technology team in Sri Lanka. This role focuses on ServiceNow development, with a strong emphasis on Configuration Management Database (CMDB) and Discovery. As a Software Engineer, you will be responsible for implementing, improving, and ensuring the operational stability of our CMDB and associated discovery/integration procedures. The ideal candidate will have practical experience setting up ServiceNow Discovery, handling CI data, and conforming to the Common Service Data Model (CSDM) to guarantee reliable, accurate, and useful data on the platform.

A Day in the Life

As a Software Engineer specializing in ServiceNow CMDB and Discovery, your day-to-day activities will include:

• Performing day-to-day administration and maintenance of the ServiceNow platform, with a focus on supporting CMDB and Discovery activities.
• Identifying and resolving discrepancies or issues related to CMDB data, integration errors, and CI relationships.
• Developing reports, dashboards, and KPIs to monitor CMDB health and provide insights for decision-making.
• Conducting regular audits, reconciliation activities, and data integrity checks to maintain a healthy CMDB.
• Integrating with external data sources using Integration Hub, REST/SOAP APIs, or importing sets to enrich CI data.
• Collaborating with stakeholders to define discovery schedules, scopes, and CI attributes relevant to business needs.

Why Colombo, Sri Lanka?

Colombo, the commercial capital of Sri Lanka, offers a unique blend of modern amenities and rich cultural heritage. Working at Sysco LABS in Colombo provides the opportunity to be part of a global technology team while enjoying the vibrant lifestyle of this beautiful city. Colombo boasts a thriving tech industry, affordable cost of living, and a diverse culinary scene. The city's strategic location also makes it a gateway to explore the natural beauty of Sri Lanka, from its pristine beaches to its lush tea plantations.

Career Path

At Sysco LABS, we are committed to providing our employees with opportunities for professional growth and development. As a Software Engineer, you can advance your career through various paths, including:

• Senior Software Engineer: Taking on more complex projects and mentoring junior developers.
• Lead Software Engineer: Leading a team of developers and overseeing project execution.
• Software Architect: Designing and implementing software solutions that meet the organization's needs.
• Technical Manager: Managing a team of engineers and overseeing the development and implementation of technology solutions.

Salary and Benefits

Sysco LABS offers a competitive salary and benefits package that includes:

• Competitive salary commensurate with experience
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays
• Retirement plan
• Employee assistance program
• Flexible spending account

Sysco Culture

Sysco LABS fosters a collaborative and innovative work environment. We value diversity, inclusion, and teamwork. Our employees are encouraged to share their ideas, take initiative, and continuously learn and grow. We are committed to providing our employees with the resources and support they need to succeed.

How to Apply

If you are a passionate and skilled Software Engineer with experience in ServiceNow CMDB and Discovery, we encourage you to apply. Please submit your resume and cover letter through our online application portal. We look forward to hearing from you!

Frequently Asked Questions (FAQ)

1. What is Sysco LABS?

   Sysco LABS is the Global In-House Center of Sysco Corporation, the world’s largest foodservice company. We deliver the technology that powers Sysco’s end-to-end operations.

2. What is the role of a Software Engineer - Application Technology?

   The Software Engineer - Application Technology is responsible for developing, implementing, and maintaining ServiceNow solutions, with a focus on CMDB and Discovery.

3. What skills are required for this role?

   The required skills include ServiceNow development, CMDB, Discovery, Configuration Management, Data Integrity, Integration Hub, REST/SOAP APIs, and strong analytical and problem-solving skills.

4. What qualifications are required for this role?

   A Bachelor’s degree in Computer Science or a related field and proven experience as a ServiceNow Developer with a focus on CMDB and Discovery are required.

5. What are the responsibilities of this role?

   The responsibilities include performing day-to-day administration and maintenance of the ServiceNow platform, identifying and resolving CMDB issues, developing reports and dashboards, and integrating with external data sources.

6. What are the benefits of working at Sysco LABS?

   Sysco LABS offers a competitive salary and benefits package, opportunities for professional development, and a collaborative work environment.

7. What is the career path for this role?

   The career path includes opportunities to advance to Senior Software Engineer, Lead Software Engineer, Software Architect, and Technical Manager.

8. What is the work environment like at Sysco LABS?

   Sysco LABS fosters a collaborative and innovative work environment that values diversity, inclusion, and teamwork.

9. How can I apply for this role?

   You can apply by submitting your resume and cover letter through our online application portal.

10. What is the Common Service Data Model (CSDM)?

    The Common Service Data Model (CSDM) is a standard framework for organizing and structuring data within the ServiceNow platform to ensure consistency and accuracy.