Spc II, BT Support Careers at Sysco - Albuquerque, New Mexico | Apply Now!
Sysco
Spc II, BT Support Careers at Sysco - Albuquerque, New Mexico | Apply Now!
Job Description
Spc II, BT Support at Sysco New Mexico: Join Our IT Team!
Are you a skilled IT professional with a passion for providing excellent technical support? Do you thrive in a fast-paced environment and enjoy working with a variety of technologies? If so, Sysco New Mexico has an exciting opportunity for you as a Spc II, BT Support!
Role Overview
As a Spc II, BT Support, you will play a crucial role in ensuring the smooth operation of IT infrastructure technology at our Albuquerque facility. You will be responsible for providing technical support for a wide range of devices, including workstations, laptops, iPads, PDA devices, printers, network equipment, and more. You will also be involved in training other support staff, developing policies and procedures, and participating in hardware roadmap planning.
A Day in the Life
Here’s a glimpse into what a typical day might look like for you:
- Responding to and resolving IT support requests from employees.
- Troubleshooting hardware and software issues on workstations and laptops.
- Configuring and supporting mobile devices, such as iPads and PDAs.
- Maintaining printers and other peripherals.
- Assisting with network equipment troubleshooting and maintenance.
- Training Support Specialist I associates on new technologies and procedures.
- Developing and documenting IT support policies and procedures.
- Participating in hardware roadmap planning sessions.
- Testing new hardware and software for compatibility.
- Acting as the local escalation point for complex IT issues.
- Meeting with local management to discuss technology trends and system health.
- Ensuring compliance with anti-virus and patch management policies.
Why Albuquerque, New Mexico?
Albuquerque offers a unique blend of cultural experiences, outdoor activities, and a thriving tech scene. With a rich history and stunning landscapes, it's a great place to live and work. Sysco New Mexico provides a stable and rewarding career in this vibrant community.
Career Path
The Spc II, BT Support position is a stepping stone to further career advancement within Sysco's IT organization. Potential career paths include:
- Team Leader, IT Local Support Specialist
- BT Support Lead
- System Administrator
- Network Engineer
- IT Manager
Salary & Benefits
The estimated salary range for this position is $50,000 to $70,000 per year, depending on experience and qualifications. Sysco also offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Prescription drug coverage
- Health savings account (HSA) or flexible spending account (FSA)
- Company-paid life insurance
- Supplemental life insurance options
- Short-term and long-term disability insurance
- Employee assistance program (EAP)
- 401(k) retirement plan with company match
- Paid time off (PTO)
- Vacation time
- Sick leave
- Holiday pay
- Employee stock purchase plan (ESPP)
- Tuition reimbursement program
- Professional development opportunities
- Wellness programs
- Employee discount program
Sysco Culture
Sysco is committed to creating a diverse and inclusive workplace where all employees can thrive. We value teamwork, innovation, and a customer-centric approach. We are dedicated to providing our employees with the resources and support they need to succeed.
How to Apply
If you are interested in joining the Sysco New Mexico team as a Spc II, BT Support, we encourage you to apply online through our careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Spc II, BT Support?
Providing technical support for workstations, laptops, mobile devices, printers, and network equipment. Training other support staff and developing IT policies and procedures.
- What qualifications are required for this position?
H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments.
- What skills are essential for success in this role?
Technical troubleshooting skills, customer service skills, communication skills, and organizational skills.
- What is the salary range for this position?
The estimated salary range is $50,000 to $70,000 per year.
- What benefits does Sysco offer?
Sysco offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and more.
- What is the work environment like at Sysco?
Sysco is committed to creating a diverse and inclusive workplace where all employees can thrive.
- What are the opportunities for career advancement at Sysco?
The Spc II, BT Support position can lead to various career paths within Sysco's IT organization.
- How does Sysco support employee development?
Sysco offers tuition reimbursement programs and professional development opportunities.
- What is Sysco's commitment to diversity and inclusion?
Sysco is committed to creating a diverse and inclusive workplace where all employees can thrive.
- How can I apply for this position?
Apply online through our careers website, submitting your resume and a cover letter.
Locations
- Albuquerque, New Mexico, United States
Salary
55,000 - 77,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical Supportintermediate
- IT Infrastructure Supportintermediate
- Workstation Supportintermediate
- Laptop Supportintermediate
- iPad Supportintermediate
- PDA Device Supportintermediate
- Printer Supportintermediate
- Network Equipment Supportintermediate
- Telephone Supportintermediate
- Backup Appliance Supportintermediate
- Wireless Access Point Supportintermediate
- Server Equipment Supportintermediate
- Storage Device Supportintermediate
- Router Supportintermediate
- Switch Supportintermediate
- Operating System Supportintermediate
- Software Supportintermediate
- Microsoft Windowsintermediate
- Microsoft Officeintermediate
- Troubleshootingintermediate
- Customer Serviceintermediate
- Communication Skills (Written & Verbal)intermediate
- Organizational Skillsintermediate
- Problem Solving Skillsintermediate
- Training & Knowledge Transferintermediate
- Policy & Procedure Developmentintermediate
- Hardware Roadmap Planningintermediate
- Product Testingintermediate
- Escalation Managementintermediate
- IT Support Model Knowledgeintermediate
- Desktop Computer Repairintermediate
- Mobile Technology Repairintermediate
Required Qualifications
- H.S. Diploma required (experience)
- Minimum 5 years’ experience in end-user technology support (experience)
- Minimum 5 years’ experience in IT-related environments (experience)
- Minimum 5 years of customer service experience in Computer Technology (experience)
- Excellent communication skills (written and verbal) (experience)
- Strong organizational skills (experience)
- Excellent problem-solving skills (experience)
- Ability to interact effectively with diverse personalities (experience)
- Ability to interact effectively with various levels of management (experience)
- Self-motivated (experience)
- Resourceful (experience)
- Reliable (experience)
- Trustworthy (experience)
- Proficient in technical troubleshooting of desktops and laptops (experience)
- Proficient in troubleshooting mobile technology devices (experience)
- Proficient in Microsoft Windows (experience)
- Proficient in Microsoft Office (experience)
- Experience with enterprise workstation OS deployment (experience)
- Experience with printer and peripheral support (experience)
- Experience with warranty and third-party on-site repairs (experience)
- Knowledge of IT infrastructure technology (experience)
- Familiarity with network equipment (experience)
- Familiarity with server equipment (experience)
- Ability to coordinate and validate problem resolution (experience)
Responsibilities
- Assist Business Technology (BT) support teams
- Provide technical support for workstations
- Provide technical support for laptops
- Provide technical support for iPads
- Provide technical support for PDA devices
- Provide technical support for printers
- Provide technical support for network equipment
- Provide technical support for telephones
- Provide technical support for backup appliances
- Provide technical support for wireless access points
- Provide technical support for server equipment
- Provide technical support for storage devices
- Provide technical support for routers
- Provide technical support for switches
- Train Support Specialist I associates
- Provide continued knowledge transfer to BT support technicians
- Contribute to the development of policies and procedures
- Improve and simplify technology services
- Participate in hardware roadmap planning sessions
- Test new products for compatibility and functionality
- Act as the local escalation contact for IT support issues
- Escalate issues to Sysco Team Leads and BT Support Leads
- Act as the local corporate IT representative
- Answer IT-related questions
- Train local staff on service request processes
- Explain service request prioritization
- Explain service request assignment
- Train local staff on utilizing the current support model
- Keep local management informed on technology trends
- Ensure local alignment with technology trends
- Maintain system availability
- Meet with local senior management regularly
- Inform management on proactive refresh cycles
- Inform management on hot spare inventory
- Inform management on anti-virus compliance
- Inform management on patch compliance
- Inform management on enterprise upgrade projects
- Inform management on data backups
- Inform management on the general health of local technology
- Support and repair laptops
- Support and repair workstations
- Support and repair PDA devices
- Support and repair mobile computing technology
- Support operating systems
- Support software
- Coordinate enterprise workstation OS deployment
- Provide support for printers and peripherals
- Coordinate and validate problem resolution for warranty repairs
- Coordinate and validate problem resolution for third-party on-site repairs
- Provide secondary support for Communications technicians
- Provide secondary support for System Support technicians
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Prescription drug coverage
- general: Health savings account (HSA) or flexible spending account (FSA)
- general: Company-paid life insurance
- general: Supplemental life insurance options
- general: Short-term and long-term disability insurance
- general: Employee assistance program (EAP)
- general: 401(k) retirement plan with company match
- general: Paid time off (PTO)
- general: Vacation time
- general: Sick leave
- general: Holiday pay
- general: Employee stock purchase plan (ESPP)
- general: Tuition reimbursement program
- general: Professional development opportunities
- general: Wellness programs
- general: Employee discount program
- general: Relocation assistance (if applicable)
- general: Opportunities for advancement
- general: Positive and supportive work environment
- general: Employee recognition programs
- general: Community involvement opportunities
- general: Access to company resources and training materials
Tags & Categories
Answer 10 quick questions to check your fit for Spc II, BT Support Careers at Sysco - Albuquerque, New Mexico | Apply Now! @ Sysco.
Related Books and Jobs
Spc II, BT Support Careers at Sysco - Albuquerque, New Mexico | Apply Now!
Sysco
Spc II, BT Support Careers at Sysco - Albuquerque, New Mexico | Apply Now!
Job Description
Spc II, BT Support at Sysco New Mexico: Join Our IT Team!
Are you a skilled IT professional with a passion for providing excellent technical support? Do you thrive in a fast-paced environment and enjoy working with a variety of technologies? If so, Sysco New Mexico has an exciting opportunity for you as a Spc II, BT Support!
Role Overview
As a Spc II, BT Support, you will play a crucial role in ensuring the smooth operation of IT infrastructure technology at our Albuquerque facility. You will be responsible for providing technical support for a wide range of devices, including workstations, laptops, iPads, PDA devices, printers, network equipment, and more. You will also be involved in training other support staff, developing policies and procedures, and participating in hardware roadmap planning.
A Day in the Life
Here’s a glimpse into what a typical day might look like for you:
- Responding to and resolving IT support requests from employees.
- Troubleshooting hardware and software issues on workstations and laptops.
- Configuring and supporting mobile devices, such as iPads and PDAs.
- Maintaining printers and other peripherals.
- Assisting with network equipment troubleshooting and maintenance.
- Training Support Specialist I associates on new technologies and procedures.
- Developing and documenting IT support policies and procedures.
- Participating in hardware roadmap planning sessions.
- Testing new hardware and software for compatibility.
- Acting as the local escalation point for complex IT issues.
- Meeting with local management to discuss technology trends and system health.
- Ensuring compliance with anti-virus and patch management policies.
Why Albuquerque, New Mexico?
Albuquerque offers a unique blend of cultural experiences, outdoor activities, and a thriving tech scene. With a rich history and stunning landscapes, it's a great place to live and work. Sysco New Mexico provides a stable and rewarding career in this vibrant community.
Career Path
The Spc II, BT Support position is a stepping stone to further career advancement within Sysco's IT organization. Potential career paths include:
- Team Leader, IT Local Support Specialist
- BT Support Lead
- System Administrator
- Network Engineer
- IT Manager
Salary & Benefits
The estimated salary range for this position is $50,000 to $70,000 per year, depending on experience and qualifications. Sysco also offers a comprehensive benefits package, including:
- Comprehensive health insurance (medical, dental, vision)
- Prescription drug coverage
- Health savings account (HSA) or flexible spending account (FSA)
- Company-paid life insurance
- Supplemental life insurance options
- Short-term and long-term disability insurance
- Employee assistance program (EAP)
- 401(k) retirement plan with company match
- Paid time off (PTO)
- Vacation time
- Sick leave
- Holiday pay
- Employee stock purchase plan (ESPP)
- Tuition reimbursement program
- Professional development opportunities
- Wellness programs
- Employee discount program
Sysco Culture
Sysco is committed to creating a diverse and inclusive workplace where all employees can thrive. We value teamwork, innovation, and a customer-centric approach. We are dedicated to providing our employees with the resources and support they need to succeed.
How to Apply
If you are interested in joining the Sysco New Mexico team as a Spc II, BT Support, we encourage you to apply online through our careers website. Please submit your resume and a cover letter highlighting your relevant experience and qualifications.
Frequently Asked Questions (FAQ)
- What are the key responsibilities of a Spc II, BT Support?
Providing technical support for workstations, laptops, mobile devices, printers, and network equipment. Training other support staff and developing IT policies and procedures.
- What qualifications are required for this position?
H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments.
- What skills are essential for success in this role?
Technical troubleshooting skills, customer service skills, communication skills, and organizational skills.
- What is the salary range for this position?
The estimated salary range is $50,000 to $70,000 per year.
- What benefits does Sysco offer?
Sysco offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and more.
- What is the work environment like at Sysco?
Sysco is committed to creating a diverse and inclusive workplace where all employees can thrive.
- What are the opportunities for career advancement at Sysco?
The Spc II, BT Support position can lead to various career paths within Sysco's IT organization.
- How does Sysco support employee development?
Sysco offers tuition reimbursement programs and professional development opportunities.
- What is Sysco's commitment to diversity and inclusion?
Sysco is committed to creating a diverse and inclusive workplace where all employees can thrive.
- How can I apply for this position?
Apply online through our careers website, submitting your resume and a cover letter.
Locations
- Albuquerque, New Mexico, United States
Salary
55,000 - 77,000 USD / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical Supportintermediate
- IT Infrastructure Supportintermediate
- Workstation Supportintermediate
- Laptop Supportintermediate
- iPad Supportintermediate
- PDA Device Supportintermediate
- Printer Supportintermediate
- Network Equipment Supportintermediate
- Telephone Supportintermediate
- Backup Appliance Supportintermediate
- Wireless Access Point Supportintermediate
- Server Equipment Supportintermediate
- Storage Device Supportintermediate
- Router Supportintermediate
- Switch Supportintermediate
- Operating System Supportintermediate
- Software Supportintermediate
- Microsoft Windowsintermediate
- Microsoft Officeintermediate
- Troubleshootingintermediate
- Customer Serviceintermediate
- Communication Skills (Written & Verbal)intermediate
- Organizational Skillsintermediate
- Problem Solving Skillsintermediate
- Training & Knowledge Transferintermediate
- Policy & Procedure Developmentintermediate
- Hardware Roadmap Planningintermediate
- Product Testingintermediate
- Escalation Managementintermediate
- IT Support Model Knowledgeintermediate
- Desktop Computer Repairintermediate
- Mobile Technology Repairintermediate
Required Qualifications
- H.S. Diploma required (experience)
- Minimum 5 years’ experience in end-user technology support (experience)
- Minimum 5 years’ experience in IT-related environments (experience)
- Minimum 5 years of customer service experience in Computer Technology (experience)
- Excellent communication skills (written and verbal) (experience)
- Strong organizational skills (experience)
- Excellent problem-solving skills (experience)
- Ability to interact effectively with diverse personalities (experience)
- Ability to interact effectively with various levels of management (experience)
- Self-motivated (experience)
- Resourceful (experience)
- Reliable (experience)
- Trustworthy (experience)
- Proficient in technical troubleshooting of desktops and laptops (experience)
- Proficient in troubleshooting mobile technology devices (experience)
- Proficient in Microsoft Windows (experience)
- Proficient in Microsoft Office (experience)
- Experience with enterprise workstation OS deployment (experience)
- Experience with printer and peripheral support (experience)
- Experience with warranty and third-party on-site repairs (experience)
- Knowledge of IT infrastructure technology (experience)
- Familiarity with network equipment (experience)
- Familiarity with server equipment (experience)
- Ability to coordinate and validate problem resolution (experience)
Responsibilities
- Assist Business Technology (BT) support teams
- Provide technical support for workstations
- Provide technical support for laptops
- Provide technical support for iPads
- Provide technical support for PDA devices
- Provide technical support for printers
- Provide technical support for network equipment
- Provide technical support for telephones
- Provide technical support for backup appliances
- Provide technical support for wireless access points
- Provide technical support for server equipment
- Provide technical support for storage devices
- Provide technical support for routers
- Provide technical support for switches
- Train Support Specialist I associates
- Provide continued knowledge transfer to BT support technicians
- Contribute to the development of policies and procedures
- Improve and simplify technology services
- Participate in hardware roadmap planning sessions
- Test new products for compatibility and functionality
- Act as the local escalation contact for IT support issues
- Escalate issues to Sysco Team Leads and BT Support Leads
- Act as the local corporate IT representative
- Answer IT-related questions
- Train local staff on service request processes
- Explain service request prioritization
- Explain service request assignment
- Train local staff on utilizing the current support model
- Keep local management informed on technology trends
- Ensure local alignment with technology trends
- Maintain system availability
- Meet with local senior management regularly
- Inform management on proactive refresh cycles
- Inform management on hot spare inventory
- Inform management on anti-virus compliance
- Inform management on patch compliance
- Inform management on enterprise upgrade projects
- Inform management on data backups
- Inform management on the general health of local technology
- Support and repair laptops
- Support and repair workstations
- Support and repair PDA devices
- Support and repair mobile computing technology
- Support operating systems
- Support software
- Coordinate enterprise workstation OS deployment
- Provide support for printers and peripherals
- Coordinate and validate problem resolution for warranty repairs
- Coordinate and validate problem resolution for third-party on-site repairs
- Provide secondary support for Communications technicians
- Provide secondary support for System Support technicians
Benefits
- general: Competitive salary
- general: Comprehensive health insurance (medical, dental, vision)
- general: Prescription drug coverage
- general: Health savings account (HSA) or flexible spending account (FSA)
- general: Company-paid life insurance
- general: Supplemental life insurance options
- general: Short-term and long-term disability insurance
- general: Employee assistance program (EAP)
- general: 401(k) retirement plan with company match
- general: Paid time off (PTO)
- general: Vacation time
- general: Sick leave
- general: Holiday pay
- general: Employee stock purchase plan (ESPP)
- general: Tuition reimbursement program
- general: Professional development opportunities
- general: Wellness programs
- general: Employee discount program
- general: Relocation assistance (if applicable)
- general: Opportunities for advancement
- general: Positive and supportive work environment
- general: Employee recognition programs
- general: Community involvement opportunities
- general: Access to company resources and training materials
Tags & Categories
Answer 10 quick questions to check your fit for Spc II, BT Support Careers at Sysco - Albuquerque, New Mexico | Apply Now! @ Sysco.
Related Books and Jobs